Shark ZU700 Series Troubleshooting

If you are having problems with your Shark ZU700 Series Vacuum Cleaner, you are not alone. Many Shark ZU700 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark ZU700 Series

Shark ZU700 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark ZU700 Series:

The Shark ZU700 Series is not picking up debris. No suction or light suction.


  • Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinserting in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any blockages found. See the Checking for Blockages section for more information.
  • If any hair, string, or carpet fibers are wrapped around the brushroll, extend cleaning time  to allow the self-cleaning brushroll to remove them. If some hair or fibers remain wrapped around brushroll after continued use, remove the brushroll garage lid. Carefully clear away any debris or fibers. See Cleaning the Brushroll section for more information.

The Shark ZU700 Series is hard to maneuver on high pile/plush carpets or lifts area rugs


  • Make sure selector switch is set to Hard Floor.
  • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
  • To minimize suction, slide the Suction Control collar to MIN

The Shark ZU700 Series Brushroll does not spin


  • If the brushroll indicator light turns red, turn off the power. Slide the Suction Control collar to MIN, then turn the vacuum back on.
  • If the brushroll indicator light is still red, there might be a clog. Immediately turn off and unplug the vacuum. Remove pod from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum, and turn on power.
  • With the power on, recline the handle, which will automatically activate the brushrolls.
  • Ensure that the selector switch is set to Carpet for brushroll to spin.
  • If the brushroll indicator light is green and the headlights are flashing, this means that the brushroll garage lid is not properly closed. Press down firmly on both sides of the lid until it clicks into place

The Shark ZU700 Series turns off on its own or indicator light flashes red


  • If your vacuum overheats, the thermostat will automatically turn off the motor. Follow these steps to restart:
    1. Turn vacuum off and unplug it.
    2. Empty the dust cup and clean the filters. See Emptying the Dust Cup and Cleaning and Replacing the Filters sections.
    3. Check for blockages in hose, wand, nozzle, accessories, and inlet openings.
    4. Allow unit to cool for a minimum of 60 minutes.
    5. Plug in the vacuum and press the selector button to turn it on

Shark ZU700 Series Replacement Parts

How to Diagnose and Repair a Shark ZU700 Series

This guide will help you identify and resolve issues with your Shark ZU700 Series Vacuum Cleaner.

Shark ZU700 Series Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Shark ZU700 Series with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their vacuum cleaner and avoid common issues.

Share your Thoughts or Describe your problem below:

The maximum upload file size: 5 MB. You can upload: image. Links to YouTube, Facebook, Twitter and other services inserted in the comment text will be automatically embedded. Drop files here

Ask a Shark ZU700 Series Question

If you're facing a particular issue with your Shark ZU700 Series and need assistance, feel free to ask your question here.

Submit Question

Related Vacuum Cleaner Problems