Shark ZU100 Series Troubleshooting

If you are having problems with your Shark ZU100 Series Vacuum Cleaner, you are not alone. Many Shark ZU100 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark ZU100 Series

Reported Shark ZU100 Series Issues

What issue are you encountering?

Solution:

  • My vacuum has no or low suction
    • Plug in and turn on the vacuum.
  • My unit will not turn on or turn off on its own.
    • The vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Wait 60 minutes for the vacuum to cool; in the meantime follow the steps below.
  • The brush roll is not spinning
    • Ensure the unit is plugged in and is in setting II, Carpet mode. Step on the floor nozzle and tilt the handle back to engage the brush roll. Check the headlight indicator lights.
  • My vacuum is making an unusual noise
    • Remove the dust cup by sliding up the release tab on the side of the dust cup handle. Tilt the dust cup away from the wand, then lift it off.
    • Hold the dust cup over a trash receptacle, then press the upper release button on the back of the dust cup and the lid will drop open. Tap gently to empty the contents. Close the dust cup lid, pressing until it clicks into place.
    • Open the top lid on the dust cup by lifting the upper release tab on the front, near the Shark logo. Make sure no debris is blocking the airflow through the cone-shaped screen inside the dust cup.
    • Plug in and turn on the vacuum without the dust cup on.
  • Hair wrap
    • Self-cleaning brush roll technology actively removes hair from the brush roll while the vacuum is running. If you see hair wrapped around the brush roll, go to a place in your home with hard flooring or low-pile carpet.
    • Turn the vacuum on with the Power/Surface switch in setting I, Hard Floor mode.
    • Tilt the handle back to engage the brush roll and run the vacuum for 30 seconds.
    • Shut off the vacuum and unplug it. Check for hair on the brush roll. If some of the hair has been removed, the technology is working. Continue to vacuum in setting II, Carpet mode, to remove the rest of the hair.
  • There is a burning smell
    • If the smell is an out-of-the-box unit, This may be a new motor smell for the first couple of uses.
    • Turn off and unplug the vacuum. Inspect the power cord and plug for exposed wires, burns, or obvious damage.
  • The stroller is not spinning
    • Ensure the unit is plugged in and turned onto the Carpet setting
    • Tilt the handle back to engage the brush roll. Check the indicator light.

Shark ZU100 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark ZU100 Series:

The Shark ZU100 Series is not picking up debris. No suction or light suction

Solution:

  • Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinserting in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check hose, hose connections, nozzle, wand, pod, and blockage accessories. Clear any blockages found. (Refer to Checking for Blockages section for more information.)
  • If any string, carpet fibers, or hair is wrapped around the brush roll, extend the cleaning time to allow the self-cleaning brush roll to remove it.
    • If some hair or fibers remain wrapped around the brush roll after continued use, remove the floor nozzle cover carefully cut debris with scissors, and remove it from the brush roll. See Cleaning the Brushroll section for more information

The Shark ZU100 Series lifts area rugs

Solution:

  • Make sure the Power/Surface switch is set to Hard Floor (setting I).
  • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges

The Shark ZU100 Series Brushroll does not spin in carpet cleaning mode

Solution:

  •  If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum. Remove the pod from the floor nozzle and clear any blockages. Reconnect the nozzle, plug in the vacuum, and turn on the power.
  • With the power on, recline the handle, which will automatically turn on the brush roll.
  • Ensure that the Power/Surface switch is set to Carpet (setting II) for the brush roll to spin.

The Shark ZU100 Series turns off on its own or the indicator light flashes red

Solution:

  • This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:
    1. Turn the vacuum off and unplug it.
    2. Empty the dust cup and clean the filters (see Emptying the Dust Cup and Cleaning and Replacing the Filters.).
    3. Check for blockages in the hose, accessories, and inlet openings.
    4. Allow the unit to cool for a minimum of 45 minutes.
    5. Plug in the vacuum and turn it on.

The Shark ZU100 Series is emitting air that smells bad.

Solution:

  • Dust cup may be full; empty dust cup. Empty the dust cup after each use for optimal Odor Neutralizer Technology performance.
  • Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling them.
  • Check to make sure the odor cartridge is installed in the dial and the dial is installed in the nozzle.
  • Check the odor neutralizer dial on the nozzle to see what setting is enabled.
  • If the dial is at any setting from Low to High and the cartridge has been installed for 6 months or longer, consider replacing it.
  • If the odor cartridge is still emitting a scent but you dislike it, consider turning the intensity down, or reinstalling the dial in the nozzle without the cartridge.
  • If the odor cartridge is not emitting a scent, consider replacing it

Shark ZU100 Series Replacement Parts

How to Diagnose and Repair a Shark ZU100 Series

This guide will help you identify and resolve issues with your Shark ZU100 Series Vacuum Cleaner.

Shark ZU100 Series Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Shark ZU100 Series with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their vacuum cleaner and avoid common issues.

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Ask a Shark ZU100 Series Question

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