The Shark ZS350 Series is not picking up debris. No suction or light suction
Solution:
- Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinserting in the vacuum.
- Dust cup may be full; empty dust cup.
- Check cleaner head for blockages; clear blockages if required.
- Remove any string, carpet fibers, or hair that may be wrapped around the brush roll.
- Ensure the cover on the underside of the cleaner head is locked in place by pressing down firmly on all sides, including along the front, before turning the 3 gray locks clockwise to close
The Shark ZS350 Series lifts area rugs
Solution:
- Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
- Turn off the unit to disengage the brush roll. To restart, slide the Power switch to setting I, Bare Floor/ Small Area Rugs
The Shark ZS350 Series Brushroll does not spin
Solution:
- If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum. Disconnect the wand from the cleaner head and clear any blockages. Reconnect the wand, plug in the vacuum, and turn on the power.
- If the Brushroll Indicator Light on the cleaner head is green, the blockage has been successfully cleared. If the light is still red, please contact Customer Service at 1-800-798-7398
The Shark ZS350 Series turns off on its own or if the indicator light flashes red
Solution:
- This vacuum is equipped with a motor-protective thermostat so it will shut off if it overheats. Should this occur, perform the following steps to restart the motor-protective thermostat:
- Turn the vacuum off and unplug it.
- Empty the dust cup and clean the filters (see Maintenance section).
- Check for blockages in the hose, accessories, and inlet openings.
- Allow the unit to cool for a minimum of 45 minutes.
- Plug in a vacuum and turn it on
