Shark SV1100 Series Troubleshooting

If you are having problems with your Shark SV1100 Series Vacuum Cleaner, you are not alone. Many Shark SV1100 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark SV1100 Series

Reported Shark SV1100 Series Issues

What issue are you encountering?

Solution:

  • My vacuum has no or low suction
    • Low suction is typically caused by a blockage in the unit air path. The following steps will help to locate this blockage.
    • Remove the dust cup, while holding it over a trash can press the dust cup release latch at the bottom. The bottom of the dust cup will open, and debris will empty into the trash. Close the bottom of the dust cup.

    • Press the top dust cup release latch and pull up on the handle. Lift out the metal screen and clear the debris. Reinstall the metal screen and close the dust cup. Set the emptied dust cup aside

    • Remove the foam filter from the unit Tap the filter over a trash can to remove excess dirt and debris. Set aside. Note: If the filters have not been in a while, they should be washed regularly with just water. Please do not wash the filters now because it takes 24 hours to dry

    • Remove the nozzle from the pod by pressing the release button on the back of the nozzle. Lay the pod down. Using a flashlight, look into the pod where the nozzle was just removed from. Clear any debris.
    • Drop a coin into the inlet on the main body of the unit, to see if it falls through the bottom of the body. Remove any debris or blockages.

    • Lay the nozzle flat. Look into the nozzle connector (tube) for any blockages. Remove any debris. Flip the nozzle over so the brush roll is face up. Use the edge of a coin to turn the lock near the brush roll to the unlocked position. Remove the brush roll access door.
    • Slip the black belt off of the white gear and lift out the brush roll. Clean off debris from the brush roll and brush roll ends.

    • Once the brush roll has been cleaned, reinsert by slipping the black belt back onto the white gear. Align the white square at the end of the brush roll with the slot near the belt. Fit the square into the slot. Reinstall the brushroll cover. Turn the lock to secure it in place.
    • Attach the nozzle to the pod, ensuring it clicks into place. Reinstall the dust cup without the filter.
    • At this point, all blockages have been removed from the unit. Turn the unit on and use it in an area where you can see it picking up.
  • My vacuum will not turn on or turn off on it’s own
    • Ensure the Vacuum is turned off
    • Remove the dust cup, while holding it over a trash can press the dust cup release latch at the bottom. The bottom of the dust cup will open, and debris will empty into the trash. Close the bottom of the dust cup.

    • Press the top dust cup release latch and pull up on the handle. Lift out the metal screen and clear the debris. Reinstall the metal screen and close the dust cup. Set the emptied dust cup aside.

    • Remove the foam filter from the unit Tap the filter over a trash can to remove excess dirt and debris. Reinstall the filters. Note: If the filters have not been in a while, they should be washed regularly with just water. Please do not wash the filters now because it takes 24 hours to dry.

    • Remove the nozzle from the pod by pressing the release button on the back of the nozzle. Lay the pod down. Using a flashlight, look into the pod where the nozzle was just removed from. Clear any debris.
    • Drop a coin into the inlet on the main body of the unit, to see if it falls through the bottom of the body. Remove any debris or blockages.

    • Lay the nozzle flat. Look into the nozzle connector (tube) for any blockages. Remove any debris. Flip the nozzle over so the brush roll is face up. Use the edge of a coin to turn the lock near the brush roll to the unlocked position. Remove the brush roll access door.
    • Slip the black belt off of the white gear and lift out the brush roll. Clean off debris from the brush roll and brush roll ends.

    • Once the brush roll has been cleaned, reinsert by slipping the black belt back onto the white gear. Align the white square at the end of the brush roll with the slot near the belt. Fit the square into the slot. Reinstall the brushroll cover. Turn the lock to secure it in place.
    • Re-attach the floor nozzle to the main unit, and ensure it clicks into place. Reattach the dust cup to ensure it clicks in place.
    • Turn on the vacuum
  • My vacuum is making an unusual noise
    • Turn off the vacuum.
    • Remove the dust cup, while holding it over a trash can press the dust cup release latch at the bottom. The bottom of the dust cup will open, and debris will empty into the trash. Close the bottom of the dust cup.

    • Press the top dust cup release latch and pull up on the handle. Lift out the metal screen and clear debris. Reinstall the metal screen and close the dust cup. Set the emptied dust cup aside.

    • Remove the foam filter from the unit Tap the filter over a trash can to remove excess dirt and debris. Reinstall the filters. Note: If the filters have not been in a while, they should be washed regularly with just water. Please do not wash the filters now because it takes 24 hours to dry. Reinstall the filters and the dust cup.

    • Remove the nozzle from the vacuum. Access the brush roll, by removing the small brush roll access door on the side of the nozzle. Remove any clogs or debris around the brush roll and the nozzle opening.

    • Once all clogs have been cleared and debris removed, reattach the brush roll access door on the side of the nozzle.
    • Reconnect the floor nozzle to the vacuum.
    • Turn on the vacuum
  • There is a burning smell
    • If the smell is an out-of-the-box unit, This may be a new motor smell for the first couple of uses.
    • Disassemble the unit. Remove the vacuum body from the floor nozzle.
    • Remove the dust cup by pressing down on the dust-cup release button and lift the dust cup out. Remove the foam filter from the unit. Inspect around where the filter was for any signs of damage or burns
  • The vacuum has a short runtime
    • The model’s run time is 12 to 17 minutes depending on what mode is used. Carpet mode uses the battery more quickly because the brush roll is spinning faster. For maximum run time, charge fully before each use.
    • If runtime has decreased over time, the battery can be reconditioned. First, fully charge the battery (could take up to 6 hours), then run the unit until it turns off, then fully charge the vacuum.
    • If CX calls back after reconditioning the battery. Continue to the next step
  • My vacuum will not charge
    • Plug the charging adaptor is plugged into a verified working outlet.
    • Plug the other end of the adapter into the charging base, ensuring it is connected properly.

    • Place the vacuum on the precision charger base.

    • Check the light around the power button.

Shark SV1100 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark SV1100 Series:

The Shark SV1100 Series is not picking up debris. No suction or light suction

Solution:

  • Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Remove any string, carpet fibers, or hair that may be wrapped around the brush roll.
  • Check for blockages in the dust cup filter and floor nozzle.
  • Make sure that the battery is fully charged.

The Shark SV1100 Series will not operate

Solution:

  • The battery may be depleted. Charge the vacuum until half of the oval light flashes, indicating full charge.
  • The brushroll may be jammed. Turn the unit off and allow it to cool down for 10 seconds.
  • Ensure nothing is blocking the motorized brush or wrapped around the brush roll

The Shark SV1100 Series charging indicator does not illuminate

Solution:

  • Check to see if the charge adapter is plugged in properly to the outlet and to the charging jack.
  • Ensure there is no debris accumulated on the metal charge contacts on the floor nozzle or charging adaptor.
  • Ensure that the electrical outlet is supplying power to the charger

The Shark SV1100 Series motorized brush will not work

Solution:

  • The floor nozzle may have blockage; See “Clearing Blockages”.
  • Ensure that the floor nozzle is properly attached

The Shark SV1100 Series dust escapes from the vacuum

Solution:

  • Empty the dust cup container.
  • Ensure that the filter is inserted completely into its holder below the dust cup.
  • Check for punctures in the dust cup filter or cracks in the dust cup and replace it if necessary.

The Shark SV1100 Series turns off on its own.

Solution:

  • Charge the unit until half of the oval flashes, indicating a full charge

The Shark SV1100 Series run time has decreased over time.

Solution:

  • If you experience a shorter run time over the life of the vacuum, perform the following battery reconditioning steps. These steps can also be performed as monthly maintenance for maximum battery life.
    • Make sure the vacuum is fully charged (this could take up to 7 hours).
    • Run the vacuum until it turns itself off.
    • Fully charge the vacuum again

Shark SV1100 Series Replacement Parts

How to Diagnose and Repair a Shark SV1100 Series

This guide will help you identify and resolve issues with your Shark SV1100 Series Vacuum Cleaner.

Shark SV1100 Series Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Shark SV1100 Series with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their vacuum cleaner and avoid common issues.

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