Shark QZ160 Series Troubleshooting

If you are having problems with your Shark QZ160 Series Vacuum Cleaner, you are not alone. Many Shark QZ160 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark QZ160 Series

Reported Shark QZ160 Series Issues

What issue are you encountering?

Solution:

  • My vacuum has no or low suction
    • Verify if the suction was low from first use or overtime
  • My unit is not charging
    • Turn the unit off. Plug the unit into the charger and plug the charger into the wall outlet. Please be sure that you are using the SHARK charger that came with your unit. Other chargers may fit into the unit, but these could be the wrong voltage
    • Check the status of the LED lights.

    • Normal Charging Lights

    • If only the bottom light (Low Charge) is blinking slowly, that means the unit may have run out of battery in use.
    • Charging can take up to 3.5 hours
  • What LEDs are lighting up on the unit?
    • Two top LEDs are flashing
      • This error means that the charger is the wrong voltage. Please be sure that you are using the SHARK charger that came with your unit. Other chargers may fit into the unit, but these could be the wrong voltage.
      • If you own other SHARK cordless products, the chargers may look similar but the voltages can be different.
    • 3 Solid Lights
      • This indicates that the battery is fully charged. Remove the unit from the charger and turn the power switch to ON
    • The top and bottom LEDs are flashing, middle light is off.
      • The battery has a temperature error (either too cold or too warm), and cannot charge until the temperature returns to normal.
      • Leave the battery plugged in and it will start charging when the temperature moves into the appropriate range.
    • No Lights
      • Try plugging a lamp or another appliance into the outlet to make sure it is working. If the outlet is not working, please try another one.
      • Unplug the unit from the charger. Turn the unit on.
  • The brush roll is not spinning
    • Turn on the unit.
    • Tilt the handle back to engage the brush roll.
    • Check the status of the brush roll indicator light
  • My unit is making an unusual noise
    • Remove the handheld vacuum from the wand.
    • Turn on the handheld.
  • There is a burning smell
    • If the smell is an out-of-the-box unit, This may be a new motor smell for the first couple of uses.
    • Turn off the vacuum.
    • Disassemble the unit. Remove the handheld vacuum from the wand, and the wand from the floor nozzle.
    • Inspect the connection points on the handheld, both ends of the wand, and the nozzle for debris, damage, or burns.
  • There is a burning smell
    • If the smell is an out-of-the-box unit, This may be a new motor smell for the first couple of uses.
  • Low Runtime
    • To get the most run time, ensure that the battery is fully charged before use. You can check this by plugging the unit into the charger. If all 3 lights are solidly illuminated, the battery is fully charged.
    • Note that it can take up to 3.5 hours to fully charge.
    • Run time depends heavily on cleaning mode and floor type. Keep in mind that using the Boost Mode on the floor will reduce run time.
    • See the chart below for run times (from the fully charged battery)

    • If the unit is not providing these run times, continue with troubleshooting.
  • My unit will not turn off
    • Make sure you are pressing the power button to turn off the unit.
    • If the unit still doesn’t turn off

Shark QZ160 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark QZ160 Series:

The Shark IZ160 Series is not picking up debris. No suction or light suction.

Solution:

  • Dust cup may be full; empty dust cup.
  • Check floor nozzle for blockages; clear blockages if required.
  • Remove any string, carpet fibers, or hair that may be wrapped around the brush roll.
  • Check the connection between the handheld vacuum and wand for blockages; clear blockages if required.
  • Check the clogged access door in the wand for any blockages and clear any debris.
  • Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
    filters before reinserting in the vacuum

The Shark IZ160 Series lifts area rugs.

Solution:

  • Take care when vacuuming area rugs or rugs with delicately sewn edges.
  • Turn off the unit to disengage the brush roll and restart with the power/selector switch

The Shark IZ160 Series brushroll does not spin.

Solution:

  • Immediately turn off the vacuum. Remove any blockages, turn on the power, and tilt the handle back to engage the brush roll.
  • If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces

The Shark IZ160 Series turns off on its own.

Solution:

  • There are several possible reasons for the vacuum turning off on its own, including blockages, battery issues, and overheating. If the vacuum turns off on its own, perform the following steps:
    1. Check the LED lights on the battery to see if it needs to be recharged. If recharging is not needed, turn off the vacuum and remove the battery.
    2. Empty the dust cup and clean the filters (See Emptying the Dust Cup and Cleaning the Filters sections).
    3. Check wand clog access door, accessories, and inlet openings and remove any blockages.
    4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
    5. Return the battery to the vacuum and restart with the power/selector switch.
  • Note: If the vacuum still does not operate properly, contact Customer Service.

The Shark IZ160 Series LED lights on the Li-Ion Battery are flashing.

Solution:

  • The bottom LED light is flashing (Fig. A): The battery needs to be charged.
  • Top and bottom LED lights are flashing (Fig. B): Battery temperature is not optimal, so charging is temporarily paused. Leave the battery plugged in and charging will resume soon.
  • If the top 2 or bottom 2 LED lights are flashing (Fig. C, Fig. D), call Customer Service

The Shark IZ160 Series LED lights on the Li-Ion Battery are flashing.

Solution:

  • The bottom LED light is flashing (Fig. A): The battery needs to be charged.

Shark QZ160 Series Replacement Parts

How to Diagnose and Repair a Shark QZ160 Series

This guide will help you identify and resolve issues with your Shark QZ160 Series Vacuum Cleaner.

Shark QZ160 Series Issues? Need Help?

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Ask a Shark QZ160 Series Question

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