Shark NV95 Series Troubleshooting

If you are having problems with your Shark NV95 Series Vacuum Cleaner, you are not alone. Many Shark NV95 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark NV95 Series

Reported Shark NV95 Series Issues

What issue are you encountering?


  • My vacuum has no or low suction
    • Plug in and turn on the vacuum.
  • My unit will not turn on or turn off on its own.
    • The vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Wait 60 minutes for the vacuum to cool; in the meantime follow the steps below.
  • The brush roll is not spinning
    • Ensure the unit is plugged in and is in setting II, Carpet mode. Step on the floor nozzle and tilt the handle back to engage the brush roll. Check the headlight indicator lights.
  • My vacuum is making an unusual noise
    • Remove the dust cup by sliding up the release tab on the side of the dust cup handle. Tilt the dust cup away from the wand, then lift it off.
    • Hold the dust cup over a trash receptacle, then press the upper release button on the back of the dust cup and the lid will drop open. Tap gently to empty the contents. Close the dust cup lid, pressing until it clicks into place.
    • Open the top lid on the dust cup by lifting the upper release tab on the front, near the Shark logo. Make sure no debris is blocking the airflow through the cone-shaped screen inside the dust cup.
    • Plug in and turn on the vacuum without the dust cup on.
  • There is a burning smell
    • If the smell is an out-of-the-box unit, This may be a new motor smell for the first couple of uses.
    • Turn off and unplug the vacuum. Inspect the power cord and plug for exposed wires, burns, or obvious damage.

Shark NV95 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark NV95 Series:

The Shark NV95 Series is not picking up debris. No suction or light suction


  • Check filters to see if they need cleaning. Follow the instructions for rinsing and drying the filters before reinserting in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check hose, connections, wand, nozzle, and accessories for blockages; clear blockages if required.
  • Remove any string, carpet fibers, or hair that may be wrapped around the brush rolls
  • Close the suction release on the handle to increase suction power

The Shark NV95 Series lifts area rugs


  • Turn off the unit to disengage the brush roll. Ensure the brush roll is turned off and restart with the POWER button for suction-only cleaning.
  • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.

The Shark NV95 Series Brushroll does not spin.


  • Pull the handle toward you and release the floor nozzle to disengage the auto-off feature.
  • Turn the unit on by pressing the button.
  • Immediately turn off and unplug the vacuum disconnect the nozzle and remove the blockage before reconnecting and turning the vacuum back on

The Shark NV95 Series turns off on its own.


  • This vacuum is equipped with a motor-protective thermostat. The thermostat will automatically turn the suction motor off if your vacuum overheats. Perform the following steps to restart the thermostat:
    1. Turn the vacuum off and unplug it.
    2. Empty the dust cup and clean the filters (see Maintenance section).
    3. Check for blockages in the hose, accessories, and inlet openings.
    4. Allow the unit to cool for a minimum of 45 minutes.
    5. Plug in a vacuum and turn it on.
    6. Restart the unit using either the POWER buttons.
  • Note: If the vacuum still does not start, contact Customer Service at 1-800-798-7398

Shark NV95 Series Replacement Parts

How to Diagnose and Repair a Shark NV95 Series

This guide will help you identify and resolve issues with your Shark NV95 Series Vacuum Cleaner.

Shark NV95 Series Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Shark NV95 Series with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their vacuum cleaner and avoid common issues.

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