The Shark NV830 Series is not picking up debris. No suction or light suction
Solution:
- Check filters to see if they need cleaning. Follow the instructions for rinsing and drying the filters before reinserting in the vacuum.
- Dust cup may be full; empty dust cup.
- Check hose, connections, wand, nozzle, and accessories for blockages; clear blockages if required.
- Remove any string, carpet fibers, or hair that may be wrapped around the brush rolls
The Shark NV830 Series lifts area rugs
Solution:
- Turn off the unit to disengage the brushrolls. Be sure to select the Thick Carpet/Area Rug set.
- Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges
The Shark NV830 Series Brushroll and/or Soft Roller does not spin or the Brushroll Indicator Light turns red.
Solution:
- Turn off the vacuum, and move it away from any obstruction. Turn on the vacuum and tilt the handle back to activate the brush roll.
- Make sure the brush roll garage lid is firmly locked into position on both sides.
- If the Brushroll Indicator Light on the floor nozzle remains red, turn off the vacuum and unplug it. Disconnect the nozzle and remove any blockages. Make sure the brush roll garage lid is firmly locked into position on both sides. Plug in the vacuum, turn on the power, and tilt the handle back to activate the brush roll. If the Brushroll Indicator Light isn’t green and the headlights are flashing, check again that both sides of the lid are locked in place.
- If Brushroll Indicator Light is still red, please visit sharkclean.com/support for more information
The Shark NV830 Series turns off on its own or the indicator light flashes red
Solution:
- This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:
- Turn the vacuum off and unplug it.
- Empty the dust cup and clean the filters (see Emptying the Dust Cup and Cleaning the Filters).
- Check for blockages in the hose, accessories, and inlet openings.
- Allow the unit to cool for a minimum of 45 minutes.
- Plug in a vacuum and turn it on with the Power/Surface switch
The Shark NV830 Series Brushroll Indicator Light on the floor nozzle doesn’t light up (either green or red) when you tilt the handle back
Solution:
- Turn off the unit. Move the handle back up into the upright lock position and unplug the vacuum. Make sure the brush roll garage lid is firmly locked into position on both sides. Plug in the vacuum and turn on the power, then tilt the handle back to activate the brush roll. If the Brushroll Indicator Light on the floor nozzle turns green, the issue has been fixed.
- If Brushroll Indicator Light is still red, please visit sharkclean.com/support for more information.
The Shark NV830 Series turns off on its own or Brushroll Indicator Light flashes red
Solution:
- This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to reset the thermostat:
- Turn the vacuum off and unplug it.
- Empty the dust cup and clean the filters (see Maintenance section).
- Check for blockages in the hose, accessories, and inlet openings.
- Allow the unit to cool for a minimum of 45 minutes.
- Plug in the vacuum and turn it on.
- If the hose is not fully connected to the pod, it can cause a poor electrical connection and the hose can come loose, turning the vacuum off.
- Turn the vacuum off and unplug it.
- Empty the dust cup and clean the filters.
- Check for blockages in the hose, accessories, and inlet openings.
- Remove the cord from the cord hook so the hose latch can be seen and engaged.
- Ensure that the hose, wand, and handle are all clicked securely into place at all connection points:
- Where hose meets back of pod (may require additional force; pull on hose to ensure the latch is fully engaged)
- Where wand plugs into floor nozzle
- Where the handle plugs into the wand
- Plug in the vacuum and turn it on.
- Note: If the vacuum still does not run properly, visit sharkclean.com/support for
more information
Well as I kid I was obsessed with “The Brave Little Toaster.” Well that being said I was so tremendously attached to my shark NV831. It was the first vacuum that did it’s job. It was a gift from my father, and I was so excited that I actually had a vacuum that worked from years of using quantity vacuums, not quality. Won’t name any names but now it looks like I could open up a shark parts store, and the green light still Will not turn on. I’m so bummed out. It was probably broken by one of my children, or from years and years of use. I’ll never know.