Shark NV680 Series Troubleshooting

If you are having problems with your Shark NV680 Series Vacuum Cleaner, you are not alone. Many Shark NV680 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark NV680 Series

Reported Shark NV680 Series Issues

What issue are you encountering?


  • My vacuum has no or low suction
    • Plug in and turn on the vacuum.
  • My unit will not turn on or turn off on its own.
    • The vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Wait 60 minutes for the vacuum to cool; in the meantime follow the steps below.
  • The brush roll is not spinning
    • Ensure the unit is plugged in and is in setting II, Carpet mode. Step on the floor nozzle and tilt the handle back to engage the brush roll. Check the headlight indicator lights.
  • My vacuum is making an unusual noise
    • Turn off and unplug the unit.
    • Remove the dust cup by pulling up on the Dust Cup Release the Latch on the handle and lift the dust cup off the pod.

    • Holding the dust cup over a trash receptacle and press the empty-release latch on the bottom to empty dust and debris into the trash. Close the bottom lid.

    • Press the top empty release latch to access the dust screen and remove built-up debris as necessary.

    • Plug in the unit and turn it on without the dust cup on
  • There is a burning smell
    • If the smell is an out-of-the-box unit, This may be a new motor smell for the first couple of uses.
    • Turn off and unplug the vacuum. Inspect the power cord and plug for exposed wires, burns, or obvious damage.

Shark NV680 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark NV680 Series:

The Shark NV680 Series is not picking up debris. No suction or light suction


  • Check filters to see if they need cleaning. Follow the instructions for rinsing and drying the filters before reinserting them in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check hose, connections, wand, nozzle, and accessories for blockages; clear blockages if required.
  • Remove any string, carpet fibers, or hair that may be wrapped around the brush rolls

The Shark NV680 Series lifts area rugs


  • Turn off the unit to disengage the brush roll. Move the switch to the Hard Floor setting for suction-only cleaning, and turn the unit back on.
  • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
  • To minimize suction, refer to the Suction Control section for more information on how to use

The Shark NV680 Series Brushroll does not spin.


  • If the Brushroll Indicator Light on the floor nozzle turns red, the brush roll has stopped spinning. Immediately turn off and unplug the vacuum, disconnect the nozzle, and remove the blockage before reconnecting and turning the vacuum back on.
  • If the brush roll indicator light repeatedly turns red on the carpet, try moving the suction release to a minimum.
  • With the power on, recline the handle, which will automatically turn on the brush roll.
  • Make sure the carpet height selector is not set to Hard Floor

The Shark NV680 Series turns off on its own or the indicator light flashes red


  • This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to reset the thermostat:
    1. Turn the vacuum off and unplug it.
    2. Empty the dust cup and clean the filters (see Maintenance section).
    3. Check for blockages in the hose, accessories, and inlet openings.
    4. Allow the unit to cool for a minimum of 45 minutes.
    5. Plug in the vacuum and turn it on.
  • If the hose is not fully connected to the pod, it can cause a poor electrical connection and the hose can come loose, turning the vacuum off.
    1. Turn the vacuum off and unplug it.
    2. Empty the dust cup and clean the filters.
    3. Check for blockages in the hose, accessories, and inlet openings.
    4. Remove the cord from the cord hook so the hose latch can be seen and engaged.
    5. Ensure that the hose, wand, and handle are all clicked securely into place at all connection points:
      • Where hose meets back of pod (may require additional force; pull on hose to ensure the latch is fully engaged)
      • Where wand plugs into floor nozzle
      • Where the handle plugs into the wand
      • Plug in the vacuum and turn it on.
  • Note: If the vacuum still does not run properly, visit for
    more information

Shark NV680 Series Replacement Parts

How to Diagnose and Repair a Shark NV680 Series

This guide will help you identify and resolve issues with your Shark NV680 Series Vacuum Cleaner.

Shark NV680 Series Issues? Need Help?

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