Shark NV60 Series Troubleshooting

If you are having problems with your Shark NV60 Series Vacuum Cleaner, you are not alone. Many Shark NV60 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark NV60 Series

Shark NV60 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark NV60 Series:

The Shark NV60 Series is not picking up dirt.

Solution:

  • Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting back into the vacuum. (See “Maintenance” sections for instructions.)
  • Dust cup may be full; empty dust cup.
  • Check hose and hose connections for blockages; clear blockages if required.
  • If the dust cup is empty, and attachment inlets are clear, check for other blockages. (See “Checking for Blockages” for instructions.)

The Shark NV60 Series lifts scatter rugs (lightweight, movable rugs).

Solution:

  • Suction is powerful. Take care when vacuuming scatter-type rugs or rugs with delicately sewn edges. Open the suction release on the hose to decrease suction power

The Shark NV60 Series Airflow is restricted. No suction or light suction

Solution:

  • Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before reinserting back into the vacuum. (See “Maintenance” sections for instructions.)
  • Dust cup may be full; empty dust cup.
  • Check hose, hose connections, nozzles, and accessories for blockages; clear blockages if required.
  • Close the suction release on the hose to increase suction power.
  • If the dust cup is empty, and attachment inlets are clear, check for other blockages. (See “Checking for Blockages” for instructions.)

The Shark NV60 Series Motorized floor brush has become jammed or has shut off

Solution:

  • Immediately turn off and unplug the vacuum, disconnect the nozzle, and remove the blockage before reconnecting and turning the vacuum back on. (See “Checking for Blockages” for instructions.)

The Shark NV60 Series turns off on its own

Solution:

  • This vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Should this occur, perform the following steps to restart the motor thermostat:
    1. Move the On/Off switch to the “O” (Off) position.
    2. Unplug the vacuum.
    3. Empty the dust cup and clean the filters. (See “Maintenance” sections for instructions.)
    4. Check for blockages in the hose, accessories, and inlet openings. (See “Checking for Blockages” for instructions.)
    5. Allow the unit to cool for a minimum of 45 minutes.
    6. Plug in the vacuum.
    7. Turn the On/Off switch to the “I” (On) position to restart the vacuum.
  • Note: If vacuum still does not start, contact Customer Service at 1-800-798-7398

Shark NV60 Series Replacement Parts

How to Diagnose and Repair a Shark NV60 Series

This guide will help you identify and resolve issues with your Shark NV60 Series Vacuum Cleaner.

Shark NV60 Series Issues? Need Help?

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