Shark NV500 Series Troubleshooting

If you are having problems with your Shark NV500 Series Vacuum Cleaner, you are not alone. Many Shark NV500 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark NV500 Series

Reported Shark NV500 Series Issues

What issue are you encountering?

Solution:

  • My vacuum has no or low suction
    • Plug in and turn on the vacuum.
  • My unit will not turn on or turn off on its own.
    • The vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Wait 60 minutes for the vacuum to cool; in the meantime follow the steps below.
  • The brush roll is not spinning
    • Ensure the unit is plugged in and is in setting II, Carpet mode. Step on the floor nozzle and tilt the handle back to engage the brush roll. Check the headlight indicator lights.
  • My vacuum is making an unusual noise
    • Remove the dust cup by sliding up the release tab on the side of the dust cup handle. Tilt the dust cup away from the wand, then lift it off.
    • Hold the dust cup over a trash receptacle, then press the upper release button on the back of the dust cup and the lid will drop open. Tap gently to empty the contents. Close the dust cup lid, pressing until it clicks into place.
    • Open the top lid on the dust cup by lifting the upper release tab on the front, near the Shark logo. Make sure no debris is blocking the airflow through the cone-shaped screen inside the dust cup.
    • Plug in and turn on the vacuum without the dust cup on.
  • There is a burning smell
    • If the smell is an out-of-the-box unit, This may be a new motor smell for the first couple of uses.
    • Turn off and unplug the vacuum. Inspect the power cord and plug for exposed wires, burns, or obvious damage.
  • Vacuum is hard to push or lift area rugs

    • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges. Open the suction release on the handle to decrease suction power.
    • Turn off the unit to disengage the brush roll and restart with the POWER button for suction-only cleaning.
  • Note: This unit works great on most carpets, and rugs however, it may struggle with some high/plush pile carpets. We recommend contacting the manufacturer of the flooring to verify compatibility.

Shark NV500 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark NV500 Series:

The Shark NV500 Series is not picking up debris. No suction or light suction

Solution:

  • Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check hose, hose connections, nozzles, and accessories for blockages; clear blockages if required.
  • Remove any string, carpet fibers, or hair that may be wrapped around the brush roll.

The Shark NV500 Series lifts area rugs

Solution:

  • Turn off the unit to disengage the brush roll. Ensure the brush roll is turned off and restart with the POWER button for suction-only cleaning.
  • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
  • To minimize suction, refer to the Suction Control section for more information on how to use it.

The Shark NV500 Series Brushrolls does not spin

Solution:

  • If the Brushroll Indicator Light on the floor nozzle turns red, the brush roll has stopped spinning. Immediately turn off and unplug the vacuum. Remove the blockage, then reconnect and turn the vacuum back on.
  • With the power on, recline the handle, which will automatically turn on the brush roll.
  • Ensure that the brush roll button is on for the brush roll to spin.

The Shark NV500 Series turns off on its own or the indicator light flashes red

Solution:

  • This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:
    1. Turn the vacuum off and unplug it.
    2. Empty the dust cup and clean the filters (see Maintenance section).
    3. Check for blockages in the hose, accessories, and inlet openings.
    4. Allow the unit to cool for a minimum of 45 minutes.
    5. Plug in the vacuum and turn it on.
    6. Restart the unit using either the POWER or BRUSHROLL buttons.
  • Note: If the vacuum still does not start, contact Customer Service at 1-800-798-7398

Shark NV500 Series Replacement Parts

How to Diagnose and Repair a Shark NV500 Series

This guide will help you identify and resolve issues with your Shark NV500 Series Vacuum Cleaner.

Shark NV500 Series Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Shark NV500 Series with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their vacuum cleaner and avoid common issues.

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