Shark NV360 Series Troubleshooting

If you are having problems with your Shark NV360 Series Vacuum Cleaner, you are not alone. Many Shark NV360 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark NV360 Series

Reported Shark NV360 Series Issues

What issue are you encountering?

Solution:

  • My vacuum has no or low suction
    • Plug in and turn on the vacuum.
  • My unit will not turn on or turn off on its own.
    • The vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Wait 60 minutes for the vacuum to cool; in the meantime follow the steps below.
  • The brush roll is not spinning
    • Ensure the unit is plugged in and is in setting II, Carpet mode. Step on the floor nozzle and tilt the handle back to engage the brush roll. Check the headlight indicator lights.
  • There is a burning smell
    • If the smell is the out-of-the-box unit, This may be a new motor smell for the first couple of uses.
      • Turn off and unplug the vacuum. Inspect the power cord and plug for exposed wires, burns, or obvious damage.
  • My vacuum is making an unusual noise
    • Remove the dust cup by sliding up the release tab on the side of the dust cup handle. Tilt the dust cup away from the wand, then lift it off.
    • Hold the dust cup over a trash receptacle, then press the upper release button on the back of the dust cup and the lid will drop open. Tap gently to empty the contents. Close the dust cup lid, pressing until it clicks into place.
    • Open the top lid on the dust cup by lifting the upper release tab on the front, near the Shark logo. Make sure no debris is blocking the airflow through the cone-shaped screen inside the dust cup.
    • Plug in and turn on the vacuum without the dust cup on.
  • My unit is clogging

    • You will need a coin handy to perform the following steps
    • Turn off and unplug the vacuum.
    • Start by removing the dust cup by lifting the two side latches up from the side of the vacuum canister. Over an open trash receptacle, press the bottom button on the dust cup to remove any debris and close the lid. Then, open the top button on the dust cup to access the top lid. Remove any debris that is blocking the airflow through the metal mesh cone in the center of the dust cup. Close the lid and set aside.
    • Now, detach the handle from the wand by pressing the “Handle” button on the back of the wand near the top. Now turn on the unit to check suction at the end of the handle.
    • Detach the hose from the back of the canister by squeezing the two tabs and Drop a coin down one end of the handle/hose to see if it comes out the other end. If the coin does not come out, this means there is a blockage. Remove blockages, if any, and set aside the handle and hose
    • Remove the wand from the unit by pressing the “Extension Wand” button on the back of the vacuum canister. Drop a coin down one end of the wand to see if it comes out the other end. If the coin does not come out, this means there is a blockage. Remove blockages, if any, and set aside the wand.
    • Lay the vacuum down with the nozzle head flat.
    • Carefully clean the brush roll of any hair, dirt, and debris with scissors.
    • Remove the floor nozzle hose from the unit and check for any debris or clog.
    • Reassemble the vacuum, making sure each piece clicks securely into place.
    • Plug in the unit. Place your foot on the nozzle and tilt the handle back to engage the brush roll. Turn on the vacuum.
    • Blockages should be cleared, and the vacuum should be running pro
  • The unit pushes or lifts my area rugs

    • Move power switch setting to “position I – suction only” to disengage the brushroll.
    • Rotate the suction release collar on the handle counter-clockwise to reduce suction power.
    • Note: This vacuum works great on most carpets, and rugs however, due to the great suction it may struggle with some area rugs and high/plush pile carpets.
  • My unit is overheating

    • The vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off.
    • Should this occur, perform the following steps to restart the motor thermostat:
    • Unplug the unit.
    • Allow the unit to cool down for 60 minutes.
    • After the unit has cooled for up to 60 minutes, plug it back in and press the power button.
    • If the vacuum does not restart properly, try troubleshooting for My unit will not turn on or turn off on its own
  • The brush is not spinning on the Pet Power Brush
    • Turn the Pet Power Brush over so that the brush roll is facing up.
    • At the neck of the pet power brush, there is a button. Slide the button down to open the brush.
    • Check to make sure the belt inside the brush is not broken.

Shark NV360 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark NV360 Series:

The Shark NV360 Series checking for blockages

Solution:

  • Blockages may cause your vacuum to overheat and shut down. To prevent this from happening, check potential blockage areas after heavy use, or if you detect a loss of suction or poor cleaning performance
    1. Detach the stretch hose from the back of the portable LiftAway® pod by squeezing the tabs together and pulling them up. Check the hose and pod openings for blockages.
    2. Remove the dust cup and extension wand and separate the portable Lift-Away pod from the motorized floor nozzle. Check all openings for any blockages.
    3. Detach the hose on the motorized floor nozzle at the top by squeezing the tabs together and pulling out, and at the
      bottom by pulling out the connector. Check all openings for any blockages.

The Shark NV360 Series is not picking up debris. No suction or light suction

Solution:

  • Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinserting in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check hose, hose connections, nozzle, wand, pod, and blockage accessories. Clear any blockages found. (Refer to Checking for Blockages section for more information.)
  •  If any hair, string, or carpet fibers are wrapped around the brush roll, extend the cleaning time to allow the self-cleaning brush roll to remove them. If some hair or fibers remain wrapped around the brush roll after continued use, carefully remove them. See Cleaning the Brushroll section for more information.

The Shark NV360 Series lifts area rugs

Solution:

  •  Make sure the Surface Selector switch is set to Hard Floor
  • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.

The Shark NV360 Series Brushrolls do not spin

Solution:

  • If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum. Remove the pod and wand from the floor nozzle and clear any blockages. Reconnect the nozzle, plug in the vacuum, and turn on the power.
  • With the power on, recline the handle, which will automatically turn on the brush rolls

The Shark NV360 Series turns off on its own or the indicator light flashes red

Solution:

  • If your vacuum overheats, the thermostat will automatically turn off the motor. Perform the following steps to restart:
    1. Turn the vacuum off and unplug it.
    2. Empty the dust cup and clean the filters. See Emptying the Dust Cup and Cleaning the Filters section for more information.
    3. Check for blockages in hose, wand, floor nozzle, accessories, and inlet openings.
    4. Allow the unit to cool for a minimum of 60 minutes.
    5. Plug in the vacuum and turn it on.
  • Note: If vacuum still does not start, contact Customer Service at 1-800-798-7398.

Shark NV360 Series Replacement Parts

How to Diagnose and Repair a Shark NV360 Series

This guide will help you identify and resolve issues with your Shark NV360 Series Vacuum Cleaner.

Shark NV360 Series Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Shark NV360 Series with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their vacuum cleaner and avoid common issues.

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