Shark NV250 Series Troubleshooting

If you are having problems with your Shark NV250 Series Vacuum Cleaner, you are not alone. Many Shark NV250 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark NV250 Series

Reported Shark NV250 Series Issues

What issue are you encountering?


  • My vacuum has no or low suction
    • Plug in and turn on the vacuum.
  • My unit will not turn on or turn off on its own.
    • The vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Wait 60 minutes for the vacuum to cool; in the meantime follow the steps below.
  • The brush roll is not spinning
    • Ensure the unit is plugged in and is in setting II, Carpet mode. Step on the floor nozzle and tilt the handle back to engage the brush roll. Check the headlight indicator lights.
  • My vacuum is making an unusual noise
    • Remove the dust cup by sliding up the release tab on the side of the dust cup handle. Tilt the dust cup away from the wand, then lift it off.
    • Hold the dust cup over a trash receptacle, then press the upper release button on the back of the dust cup and the lid will drop open. Tap gently to empty the contents. Close the dust cup lid, pressing until it clicks into place.
    • Open the top lid on the dust cup by lifting the upper release tab on the front, near the Shark logo. Make sure no debris is blocking the airflow through the cone-shaped screen inside the dust cup.
    • Plug in and turn on the vacuum without the dust cup on.
  • There is a burning smell
    • If the smell is an out-of-the-box unit, This may be a new motor smell for the first couple of uses.
    • Turn off and unplug the vacuum. Inspect the power cord and plug for exposed wires, burns, or obvious damage.
  • There is a burning smell
    • If the smell is an out-of-the-box unit, This may be a new motor smell for the first couple of uses.
    • Turn off and unplug the vacuum. Inspect the power cord and plug for exposed wires, burns, or obvious damage.

Shark NV250 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark NV250 Series:

The Shark NV250 Series is not picking up debris. No suction or light suction


  • Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinserting in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check hose, hose connections, nozzle, wand, pod, and blockage accessories. Clear any blockages found. (Refer to Checking for Blockages section for more information.)
  • If any string, carpet fibers, or hair is wrapped around the brush roll, extend the cleaning time to allow the self-cleaning brush roll to remove it.
    • If some hair or fibers remain wrapped around the brush roll after continued use, remove the floor nozzle cover carefully cut debris with scissors, and remove it from the brush roll. See Cleaning the Brushroll section for more information

The Shark NV250 Series lifts area rugs


  • Make sure the Power/Surface switch is set to Hard Floor (setting I).
  • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
  • Rotate the suction control slider to MIN to reduce suction.

The Shark NV250 Series Brushroll does not spin


  • If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum. Place the vacuum flat on the floor with the bottom of the nozzle facing up. Use a coin to open the 3 locks and lift the cover. Check for any debris in the connection points and brush roll. Reattach the nozzle cover and lock it in place. Plug in the vacuum and turn on the power.
  • With the power on, recline the handle, which will automatically turn on the brush roll.

The Shark NV250 Series turns off on its own or the indicator light flashes red


  • If your vacuum overheats, the thermostat will automatically turn off the motor. Follow these
    steps to restart:

    • 1. Turn the vacuum off and unplug it.
    • 2. Empty the dust cup and clean the filters (see Emptying the Dust Cup and Cleaning and Replacing the Filters.)
    • 3. Check for blockages in hose, wand, nozzle, accessories, and inlet openings.
    • 4. Allow the unit to cool for a minimum of 60 minutes.
    • 5. Plug in a vacuum and restart with the Power/Surface switch.

Shark NV250 Series Replacement Parts

How to Diagnose and Repair a Shark NV250 Series

This guide will help you identify and resolve issues with your Shark NV250 Series Vacuum Cleaner.

Shark NV250 Series Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Shark NV250 Series with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their vacuum cleaner and avoid common issues.

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Ask a Shark NV250 Series Question

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