Shark NV200 Series Troubleshooting

If you are having problems with your Shark NV200 Series Vacuum Cleaner, you are not alone. Many Shark NV200 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark NV200 Series

Reported Shark NV200 Series Issues

What issue are you encountering?


  • My vacuum has no or low suction
    • Plug in and turn on the vacuum.
  • My unit will not turn on or turn off on its own.
    • The vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Wait 60 minutes for the vacuum to cool; in the meantime follow the steps below.
  • The brush roll is not spinning
    • Ensure the unit is plugged in and is in setting II, Carpet mode. Step on the floor nozzle and tilt the handle to engage the brush roll. Check the headlight indicator lights.
  • My vacuum is making an unusual noise
    • Turn off and unplug the unit.
    • Remove the dust cup by pulling up on the Dust Cup Release the Latch on the handle and lift the dust cup off the pod.
    • Holding the dust cup over a trash receptacle and press the empty-release latch on the bottom to empty dust and debris into the trash. Close the bottom lid.
    • Press the top empty release latch to access the dust screen and remove built-up debris as necessary.
    • Plug in the unit and turn it on without the dust cup on
  • There is a burning smell
    • If the smell is an out-of-the-box unit, This may be a new motor smell for the first couple of uses.
    • Turn off and unplug the vacuum. Inspect the power cord and plug for exposed wires, burns, or apparent damage.
  • The soft roller is not spinning
    • Turn off and unplug the vacuum.
    • Manually spin the main brush roll.
  • The wheels are squeaking
    • Turn off and unplug the vacuum.
    • Disconnect the nozzle by using the “Floor Nozzle” release button to remove the main body from the nozzle.
    • Place the nozzle so that the bottom is visible, and inspect the (small) front wheels. Manually rotate the small wheels.
  • The soft roller will not stay attached

    • With the Nozzle right side up and Headlights facing you: Ensure that the Roller Eject Latch located on the left side of the nozzle slides up freely and slides back down when released. Sliding the latch up and down multiple times may be performed to help it move more freely.

Shark NV200 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark NV200 Series:

The Shark NV200 Series is not picking up debris. No suction or light suction.


  • Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinserting into the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check floor nozzle for blockages; clear blockages if required.
  • Remove any string, carpet fibers, or hair that may be wrapped around the brush roll

The Shark NV200 Series lifts scatter rugs


  • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
  • Turn off the unit to disengage the brush roll and restart with the power button

The Shark NV200 Series Brushroll does not spin


  • If the Brushroll Indicator Light on the floor nozzle turns red, the brush roll and/or Soft Roller have stopped spinning. Immediately turn off and unplug the vacuum and remove the blockage. Plug the unit into an electrical outlet and turn on the vacuum.
  • If the Brushroll Indicator Light on the floor nozzle is green, the blockage has been successfully cleared. If the light is still red, please contact customer service at 1-800-798-7398.
  • With the power on, recline the handle, which will automatically turn on the brushrolls.

The Shark NV200 Series turns off on its own or the indicator light flashes red


  • This vacuum is equipped with a motor-protective thermostat so the vacuum will shut off if it overheats. Should this occur, perform the following steps to restart the thermostat:
    1. Turn off the vacuum and unplug it.
    2. Empty the dust cup and clean the filters (see Maintenance section).
    3. Check for blockages on the brush rolls and remove all hair and carpet fibers.
    4. Allow the unit to cool for a minimum of 45 minutes.
    5. Plug in the vacuum and turn it on.

Shark NV200 Series Replacement Parts

How to Diagnose and Repair a Shark NV200 Series

This guide will help you identify and resolve issues with your Shark NV200 Series Vacuum Cleaner.

Shark NV200 Series Issues? Need Help?

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