Shark NP317 Series Troubleshooting

If you are having problems with your Shark NP317 Series Vacuum Cleaner, you are not alone. Many Shark NP317 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark NP317 Series

Shark NP317 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark NP317 Series:

The Shark NP317 Series is not picking up dirt. No suction or light suction


  • Check Filters to see if they need cleaning. Follow instructions for rinsing and drying the Filters before reinserting back into the Vacuum.
  • Dust Cup may be full; empty Dust Cup.
  • Check Hose, Hose connections, and accessories for blockages; clear blockages if required.
  • If Dust Cup is empty, and attachment inlets are clear, check for other blockages

The Shark NP317 Series turns off on its own


  • This vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Should this occur, perform the following steps to restart the motor thermostat:
    1. Turn the unit off.
    2. Unplug the vacuum.
    3. Empty the dust cup and clean the filters.
    4. Check for blockages in the hose, accessories, and inlet openings.
    5. Allow the unit to cool for a minimum of 45 minutes.
    6. Plug in the vacuum.
    7. Restart the unit.
NOTE: If vacuum still does not start, contact Customer Service at 1-800-798-7398

Shark NP317 Series Replacement Parts

How to Diagnose and Repair a Shark NP317 Series

This guide will help you identify and resolve issues with your Shark NP317 Series Vacuum Cleaner.

Shark NP317 Series Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Shark NP317 Series with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their vacuum cleaner and avoid common issues.

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Ask a Shark NP317 Series Question

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