Shark LA500 Series Troubleshooting

If you are having problems with your Shark LA500 Series Vacuum Cleaner, you are not alone. Many Shark LA500 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark LA500 Series

Reported Shark LA500 Series Issues

What issue are you encountering?


  • My vacuum has no or low suction
    • Plug in and turn on the vacuum.
  • My unit will not turn on or turn off on its own.
    • The vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Wait 60 minutes for the vacuum to cool; in the meantime follow the steps below.
  • The brush roll is not spinning
    • Ensure the unit is plugged in and is in setting II, Carpet mode. Step on the floor nozzle and tilt the handle back to engage the brush roll. Check the headlight indicator lights.
  • My vacuum is making an unusual noise
    • Remove the dust cup by sliding up the release tab on the side of the dust cup handle. Tilt the dust cup away from the wand, then lift it off.
    • Hold the dust cup over a trash receptacle, then press the upper release button on the back of the dust cup and the lid will drop open. Tap gently to empty the contents. Close the dust cup lid, pressing until it clicks into place.
    • Open the top lid on the dust cup by lifting the upper release tab on the front, near the Shark logo. Make sure no debris is blocking the airflow through the cone-shaped screen inside the dust cup.
    • Plug in and turn on the vacuum without the dust cup on.
  • There is a burning smell
    • If the smell is an out-of-the-box unit, This may be a new motor smell for the first couple of uses.
    • Turn off and unplug the vacuum. Inspect the power cord and plug for exposed wires, burns, or obvious damage.
  • Soft roller Not Spinning
    • Ensure the unit is plugged in and turned onto the Carpet setting (Mode II)
    • Place your foot on the floor nozzle, tilt the handle back to engage the brush roll, and check the brush roll indicator light.
  • Assembly Issue/Fit
  • To Engage brush roll.
  • To tilt the unit, Advise the customer to place the foot on the floor nozzle at the footprint location and not on the foot pedal. Tilt the unit backward.

  • To use the unit within a lift-away mode.
  • Step on the pedal/lever on the floor nozzle to lift off the pod.

Shark LA500 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark LA500 Series:

The Shark LA500 Series is not picking up debris. No suction or light suction.


  • Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling them in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check handle, hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any blockages found.
  • If any string, hair, or carpet fibers are wrapped around the PowerFins® brush roll, carefully cut debris with scissors and remove it from the brush roll. See the Nozzle Maintenance section for more information

The Shark LA500 Series lifts area rugs.


  • Make sure the Power/Surface switch is set to Hard Floor (setting I).
  • Ensure the suction control slider on the handle is set to MIN.
  • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges

The Shark LA700 Series Brushrolls do not spin in carpet cleaning mode.


  • If the headlight indicator light turns red, immediately turn off and unplug the vacuum. Remove the pod from the floor nozzle and clear any blockages. Reconnect the nozzle, plug in the vacuum, and turn on the power.
  • With the power on, recline the handle, which will automatically turn on the brushrolls.
  • If this problem persists on thick carpets, move the suction control slider to MIN.

The Shark LA700 Series turns off on its own or headlight indicator lights flash red.


  • If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:
    1. Turn the vacuum off and unplug it.
    2. Empty the dust cup and clean the filters (see Emptying the Dust Cup and Cleaning the Filters).
    3. Check for blockages in hose, wand, nozzle, accessories, and inlet openings.
    4. Allow the unit to cool for a minimum of 60 minutes.
    5. Plug in the vacuum and restart with the Power/Surface switch.

Shark LA500 Series Replacement Parts

How to Diagnose and Repair a Shark LA500 Series

This guide will help you identify and resolve issues with your Shark LA500 Series Vacuum Cleaner.

Shark LA500 Series Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Shark LA500 Series with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their vacuum cleaner and avoid common issues.

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Ask a Shark LA500 Series Question

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