Shark IZ800 Series Troubleshooting

If you are having problems with your Shark IZ800 Series Vacuum Cleaner, you are not alone. Many Shark IZ800 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark IZ800 Series

Reported Shark IZ800 Series Issues

The Shark IZ500 Series Troubleshooting Guide

Fault Error Code Display On
MOTOR Motor No Start 10
Motor Overheat 20
Motor Overcurrent 30
Motor Short 40
Motor Overspeed 50
System Comm Error 60
Clean Sense IQ Sensor Blockage F0
NOZZLE Nozzle Overheat 70
Nozzle Short E0

What issue are you encountering?

Solution:

  • My vacuum has no or low suction
    • Verify if the suction was low from first use or overtime.
  • My vacuum will not turn on or charge
    • Ensure the sticker on the display screen has been removed.
    • Note: When the unit is turned off, check if the display shows 100% with a yellow arrow on the right side of the display screen. If yes, the sticker is still on the display screen.

    • Turn off the vacuum.
    • Plug the unit into the charger and plug the charger into the wall outlet. Verify the status of the battery LED light.
    • Note: Ensure you are using the Shark charger that came with the vacuum. Using a different brand charger can harm your unit.
  • What LEDs are lighting up on the battery pack?
    • Battery LED is pulsing or solid white
      • The battery is fully charged
      • Unplug the unit and turn it on
    • Battery LED is pulsing green
      • Pack is charged over 75% charged.
      • The battery is partially charged. Unplug the unit and turn it on. If the unit doesn’t turn on. The unit needs to finish charging. Charging can take up to 3.5 hours. Please allow the unit to fully charge until the LED is pulsing or solid white, then power the unit on.
    • Battery LED is pulsing yellow
      • The pack is between 0 – 75% charged.
      • The battery is partially charged. Unplug the unit and turn it on. If the unit doesn’t turn on. The unit needs to finish charging. Charging can take up to 3.5 hours. Please allow the unit to fully charge until the LED is pulsing or solid white, then power the unit on
    • No lights
      • Plug the charger in an outlet, where an appliance is plugged in and working (a verified working outlet)
    • Red or Amber Blinking
      • The battery has a temperature error (either too cold or too warm), and cannot charge until the temperature returns to normal. Leave the battery plugged in and it will start charging when the temperature moves into the appropriate range
  • The brush roll is not spinning
    • Turn on the vacuum, and tilt the handle back to engage the brushroll. Check the display screen to see if there is an error
    • What LEDs are lighting up on the battery pack?
      • 50
        • Turn off the vacuum.
        • Detach the floor nozzle from the wand. Press the Eject tab on the nozzle to remove the Soft Roller.
        • To access the brush roll, turn the floor nozzle over and use a coin to turn the locks on the bottom cover counterclockwise. Lift off the cover to access the brush roll.
        • Clear any clogs, hair, or debris inside the nozzle openings, brush roll, and Soft Roller. Reattach the bottom cover and turn the locks clockwise to close.
        • Reconnect the floor nozzle to the wand. Turn the power back on.
      • 70
        • The floor nozzle has overheated. Allow to cool down for 60 minutes. While waiting follow these steps.
          Turn off the vacuum.
        • Detach the floor nozzle from the wand. Press the Eject tab on the nozzle to remove the Soft Roller.
        • To access the brush roll, turn the floor nozzle over and use a coin to turn the locks on the bottom cover counterclockwise. Lift off the cover to access the brush roll.
        • Clear any clogs, hair, or debris inside the nozzle openings, brush roll, and Soft Roller. Reattach the bottom cover and turn the locks clockwise to close.
        • Reconnect the floor nozzle to the wand. Turn the power back on
      • No error code
        • There may be an issue with the connection points.
        • Disassemble the vacuum so the handheld, wand, and floor nozzle are separated.
        • Holding the handheld vacuum and checking where the wand connects to clear away any dirt or debris.
        • Check both ends of the wand to clear away any dirt or debris from the connection points.
        • Check the floor nozzle where the wand connects to clear away any dirt or debris.
        • Reassemble the vacuum ensuring you are hearing an audible click with each connection.
        • Turn on the vacuum
  • My vacuum is making an unusual noise
    • Note: The lower power modes (ex: Bare Floor ECO or Clean Sense IQ) are significantly less noisy. Boost mode specifically is noisy due to the high power.
    • Remove the handheld vacuum from the wand and turn it on
  • There is a burning smell
    • The vacuum may have a new motor smell the first couple of uses.
    • Turn off the vacuum.
    • Disassemble the vacuum. Remove the handheld vacuum from the wand, and the wand from the floor nozzle.
    • Inspect the connection points on the handheld, both ends of the wand, and the nozzle for debris, damage, or burns. Remove any dust or debris.
    • Turn the nozzle upside down. Use a coin to turn the locks on the bottom cover counterclockwise to open the bottom cover in order to access the brush roll.
    • Check for a jam or a clog around the brush roll.
    • Inspect the brush roll and ends of the brush roll for damage or melting.
    • Check for debris or clogs inside the nozzle openings.
    • Once all clogs have been cleared, reattach the bottom cover, pressing down firmly on all sides. Use a coin to turn the locks clockwise.
    • Empty the dust cup. Holding it over a trash receptacle, press the slider button on the left side of the dust cup. The bottom of the dust cup will open to let dust and debris fall into the trash. While leaving the door open, reach inside the dust cup to ensure that no dust or pet hair is blocking the airflow through the cone-shaped screen in the center of the dust cup.
    • Close the dust cup lid. Remove the pre-motor filters from behind the dust cup and set aside.
    • If you have not washed your filters in a while, they may need to be cleaned.
    • Reattach the dust cup without the filters.
    • Turn just the handheld portion of the vacuum on by itself and check for a burning smell
  • The soft roller is not spinning
    • Turn the vacuum off and remove the floor nozzle from the wand.
    • Remove the soft roller using the eject tab on the left side of the nozzle.
    • Turn the nozzle over, and clear away all debris from both rollers, the brushroll chamber, and endcaps.
    • Inspect the ends of the soft roller for any signs of wear
  • No Power (Digital Screen Errors)
    • Make sure the sticker on the UI digital screen is removed.
    • Note: When the unit is turned off, check if the display shows 100% with a red arrow by the power button. If yes,  the sticker is still on the UI.

  • Short Runtime
    • To get the most runtime, ensure that the battery is fully charged before use. You can check this by plugging the battery into the charger. If all 3 lights are solid the battery is fully charged. It can take up to 3.5 hours to fully charge.
    • The battery runtime is affected by the mode you are using. If you have more than one battery, it is recommended that you use each equally in use and charging.
    • How long does the vacuum run?
    • Compare to runtimes listed.
    • Hand vacuum ECO Mode: approximately 60 minutes
    • Bare Floor Mode – ECO Mode: approx. 46 minutes
    • Carpet Mode – ECO Mode: approx. 30 minutes
    • Boost Mode (Hand Vac): approx. 10 minutes
  • Bad Smells from Vacuum Exhaust
    • First, check the dust cup as it may be full; empty the dust cup if needed.
    • Note that the odor neutralizer technology isn’t designed to fully eliminate bad odors emanating from the dustcup. Users may smell bad odors when emptying the dust cup. This technology is also not designed to neutralize “dust” smells from the exhaust.

Shark IZ800 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark IZ800 Series:

The Shark IZ800 Series is not picking up debris. No suction or light suction. The filter icon on the handheld vacuum control panel is red.

Solution:

  •  Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinserting in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check floor nozzle for blockages; clear blockages if required.
  • Remove any string, carpet fibers, or hair that may be wrapped around the brush rolls.
  • Check the clogged access hose in the wand for any blockages and clear any debris.
  • Check connectors between handheld, wand, and floor nozzle for debris. Remove any dust or material in the connectors.
  • If the issue persists, please contact Customer Service at 1-800-798-7398

The Shark IZ800 Series lifts area rugs.

Solution:

  • Make sure you are not engaging Boost mode as this can be too much suction for lighter rugs. Take care when vacuuming area rugs or rugs with delicately sewn edges.
  • Turn off the unit to disengage the brush rolls and press the power button to restart

The Shark IZ800 Series brushrolls do not spin.

Solution:

  • Immediately turn off the vacuum. Remove any blockages before turning the vacuum back on. Make sure the handheld vacuum is tilted back far enough for the brushrolls to engage. If the brushrolls still do not spin, please contact Customer Service at 1-800-798-7398.
  • If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces. If the headlights still do not illuminate, please contact Customer Service at 1-800-798-7398

The Shark IZ800 Series turns off on its own.

Solution:

  • There are several possible reasons for the vacuum turning off on its own, including blockages, battery issues, and overheating. If the vacuum turns off on its own, perform the following steps:
    1. Turn on the vacuum and check the battery indicator lights located on the handheld vacuum. If recharging is needed, make sure power is turned off before connecting to the charger.
    2. Empty the dust cup and clean the filters (see Emptying the Dust Cup and Cleaning the Filters sections).
    3. Check wand, accessories, and inlet openings and remove any blockages.
    4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
    5. Press the power button to restart the vacuum. Make sure the charger is not plugged into the port on the handheld vacuum

The Shark IZ800 Series is emitting air that smells bad.

Solution:

  • Dust cup may be full; empty dust cup. Empty the dust cup after each use for optimal odor-neutralizer technology performance.
  • Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling them.
  • Check to make sure the odor cartridge is installed in the dial and the dial is installed in the nozzle.
  • Check the odor-neutralizer technology dial on the nozzle to see what setting is enabled.
  • If odor neutralizer technology dial is at any setting from Low to High and the cartridge has been installed for 6 months or longer, consider replacing it.
  • If the odor cartridge is still emitting a scent but you dislike it, consider turning the intensity down, or reinstalling the dial in the nozzle without the cartridge.
  • If the odor-neutralizer technology cartridge is not emitting a scent, consider replacing it. For all other issues, please call Customer Service at 1-800-798-7398

Shark IZ800 Series Replacement Parts

How to Diagnose and Repair a Shark IZ800 Series

This guide will help you identify and resolve issues with your Shark IZ800 Series Vacuum Cleaner.

Shark IZ800 Series Vacuum Cleaner Troubleshooting

Share your Shark IZ800 Series Vacuum Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

  1. When I turn the vacuum on, it has full charge but after a minute it displays error code 60 and turns off. I’ve cleaned out the whole unit and still get the error code 60. What can I do to fix this?

    1
    Reply

Shark IZ800 Series Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Shark IZ800 Series with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their vacuum cleaner and avoid common issues.

Share your Thoughts or Describe your problem below:

The maximum upload file size: 5 MB. You can upload: image. Links to YouTube, Facebook, Twitter and other services inserted in the comment text will be automatically embedded. Drop files here

Ask a Shark IZ800 Series Question

If you're facing a particular issue with your Shark IZ800 Series and need assistance, feel free to ask your question here.

Submit Question

Related Vacuum Cleaner Problems