The Shark IZ140 Series is not picking up debris. No suction or light suction. The nozzle light is red.
Solution:
- Dust cup may be full; empty dust cup.
- Check floor nozzle for blockages; clear blockages if required.
- Remove any string, carpet fibers, or hair that may be wrapped around the brush roll.
- Check the connection between the handheld vacuum and wand for blockages; clear blockages if required.
- Check clog access in the wand for any blockages and clear any debris.
- Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinserting in the vacuum
The Shark IZ140 Series lifts area rugs.
Solution:
- Make sure you are not engaging boost mode. Take care when vacuuming area rugs or rugs with delicately sewn edges.
- Turn off the unit to disengage the brush roll and restart with the power/selector switch
The Shark IZ140 Series brushroll does not spin.
Solution:
- Immediately turn off the vacuum. Remove any blockages before turning the vacuum back on. Make sure the handheld vacuum is tilted back far enough for the brush roll to engage while in use.
- If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces
The Shark IZ140 Series turns off on its own.
Solution:
- There are several possible reasons for the vacuum turning off on its own, including blockages, battery issues, and overheating. If the vacuum turns off on its own, perform the following steps:
- Turn on the vacuum and check the battery indicator lights located on the handheld portion of the vacuum. If recharging is needed, plug in while the vacuum is in the off position.
- Empty the dust cup and clean the filters (See Emptying the Dust Cup and Cleaning the Filters sections).
- Check wand, accessories, and inlet openings and remove any blockages.
- Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
- Restart with a power/selector switch.
The Shark IZ140 Series battery Indicator Lights on the handheld vacuum are flashing.
Solution:
- The bottom LED light is flashing (Fig. A): The battery needs to be charged.
- Top and bottom LED lights are flashing (Fig. B): Battery temperature is not optimal, so charging is temporarily paused. Leave the battery plugged in and charging will resume soon.
- If top 2 or bottom 2 LED lights are flashing (Fig. C, Fig. D), call Customer Service.
The shark is not charging, and will not turn on just after not even a month of having. I got it as a Christmas gift. very disappointed!!!!!!!
My vacuum just randomly stopped working. I tried charging it and it still won’t work so I’m not too sure what’s going on anything helps
Once I turn the vacuum on it will not turn back off unless I plug it into the charger.