Shark IW3000 Series Troubleshooting

If you are having problems with your Shark IW3000 Series Vacuum Cleaner, you are not alone. Many Shark IW3000 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark IW3000 Series

Reported Shark IW3000 Series Issues

What issue are you encountering?

Solution:

  • My vacuum has no or low suction
    • Verify if the suction was low from first use or overtime
  • The brush roll is not spinning
    • Ensure the unit is plugged in and is in setting II, Carpet mode. Step on the floor nozzle and tilt the handle to engage the brush roll. Check the headlight indicator lights.
  • My vacuum will not charge
    • Plug the charger into the unit and a verified working outlet. Check the lights that are lighting up.

      Note: Full charge takes approximately 5 hours

  • My vacuum will not charge
    • Turn on the unit and check the LEDS on the unit

  • What error code are you encountering?
    • The battery icon is showing not filled in
      • This means that the unit is out of battery. Please charge the unit using the charger dock that came with the unit. This can take up to 3.5 hours.
      • If the issue persists after charging please contact customer support at 1-855-427-51212
    • ECO and BOOST LEDs are flashing
      • Empty the dust cup. Holding it over a trash receptacle, press the dust cup release button on the left side of the dust cup. The dust cup will open to let dust and debris fall into the trash. While leaving the door open, reach inside the dust cup to ensure that no dust or pet hair is blocking the airflow through the cone-shaped screen in the center of the dust cup.
      • With the dust cup open press both release buttons and slide the dust cup out of the hand vac.
      • Press the tabs on both sides of the filter housing and pull the filter out of the housing. tap filters clean over the trash to remove any excess dirt and other particles.
      • Drop a coin down one end to see if it falls straight through the other end. If the coin does not fall through there is a blockage. Remove any blockages before proceeding to the next step.
      • Turn the nozzle upside down. Press the nozzle release button to detach the nozzle from the wand. Press the brush roll release button and slide the brush roll out of the nozzle.
      • Clear any blockages and remove any debris from the brush roll and floor nozzle.
      • Tap off loose debris and wipe the brush roll clean with a dry towel.
      • Once all clogs have been cleared, reassemble the vacuum. Ensure you hear an audible click when connecting each part.
    • The battery icon is showing not filled in
      • This means that the unit is out of battery. Please charge the unit using the charger dock that came with the unit. This can take up to 3.5 hours.
      • If the issue persists after charging please contact customer support at 1-855-427-51212
    • All LEDs except ECO are flashing.
      • Empty the dust cup. Holding it over a trash receptacle, press the dust cup release button on the left side of the dust cup. The dust cup will open to let dust and debris fall into the trash. While leaving the door open, reach inside the dust cup to ensure that no dust or pet hair is blocking the airflow through the cone-shaped screen in the center of the dust cup.
      • With the dust cup open press both release buttons and slide the dust cup out of the hand vac.
      • Press the tabs on both sides of the filter housing and pull the filter out of the housing. tap filters clean over the trash to remove any excess dirt and other particles.
      • Drop a coin down one end to see if it falls straight through the other end. If the coin does not fall through there is a blockage. Remove any blockages before proceeding to the next step.
      • Turn the nozzle upside down. Press the nozzle release button to detach the nozzle from the wand. Press the brush roll release button and slide the brush roll out of the nozzle.
      • Clear any blockages and remove any debris from the brush roll and floor nozzle.
      • Tap off loose debris and wipe the brush roll clean with a dry towel.
      • Once all clogs have been cleared, reassemble the vacuum. Ensure you hear an audible click when connecting each part.
    • All LEDs except ECO and AUTO are flashing.
      • Empty the dust cup. Holding it over a trash receptacle, press the dust cup release button on the left side of the dust cup. The dust cup will open to let dust and debris fall into the trash. While leaving the door open, reach inside the dust cup to ensure that no dust or pet hair is blocking the airflow through the cone-shaped screen in the center of the dust cup.
      • With the dust cup open press both release buttons and slide the dust cup out of the hand vac.
      • Press the tabs on both sides of the filter housing and pull the filter out of the housing. tap filters clean over the trash to remove any excess dirt and other particles.
      •  Drop a coin down one end to see if it falls straight through the other end. If the coin does not fall through there is a blockage. Remove any blockages before proceeding to the next step.
      • Turn the nozzle upside down. Press the nozzle release button to detach the nozzle from the wand. Press the brush roll release button and slide the brush roll out of the nozzle.
      • Clear any blockages and remove any debris from the brush roll and floor nozzle.
      • Tap off loose debris and wipe the brush roll clean with a dry towel.
      • Once all clogs have been cleared, reassemble the vacuum. Ensure you hear an audible click when connecting each part.
    • AUTO and BOOST LEDs are flashing.
      • Remove Turn the nozzle upside down. Press the nozzle release button to detach the nozzle from the wand. Press the brush roll release button and slide the brush roll out of the nozzle.
      • Clear away any clogs, hair, or debris around the brushroll and in the nozzle openings. Slide the brush roll back in place in the nozzle until you hear a click.
      • Once all clogs have been cleared, reassemble the vacuum ensuring that you hear an audible click with each connection
    • F0, AUTO and Headlight are flashing
      • Locate the DirtDetect Sensor in the nozzle of the hand vac, the LightDetect Sensor on the top of the nozzle, and the EdgeDetect sensor on the side of the nozzle.
      • Gently wipe the sensors with a microfiber cloth and remove all hair and debris.
      • Reattach the floor nozzle to the rest of the
      • unit and turn on power. Verify that the unit is functioning normally
    • Mode and UI Ring are flashing red
      • Remove Turn the nozzle upside down. Press the nozzle release button to detach the nozzle from the wand. Press the brush roll release button and slide the brush roll out of the nozzle.
      • Clear away any clogs, hair, or debris around the brushroll and in the nozzle openings. Slide the brush roll back in place in the nozzle until you hear a click.
      • Once all clogs have been cleared, reassemble the vacuum ensuring that you hear an audible click with each connection
  • There is a burning smell?
    • The vacuum may have a new motor smell the first couple of uses.
    • Turn off the vacuum. Disassemble the unit. Remove the handheld vacuum from the wand, and the wand from the floor nozzle.
    • Inspect the connection points on a handheld for debris, damage, or burns
  • My unit is making an unusual noise
    • Note: The lower power modes (ex: Bare Floor ECO or Deep Clean) are significantly less noisy. Boost mode specifically is noisy due to the high power. Remove the handheld vacuum from the wand. Turn on the handheld

  • My unit has a short runtime
    • To get the most runtime, ensure that the battery is fully charged before use.
    • The battery runtime is affected by the mode you are using. If you have more than one battery, it is recommended that you use each equally in use and charging.
    • Compare runtimes to the chart below:

  • There is a bad smell coming from the vacuum exhaust
    • First, check the dust cup as it may be full; empty the dust cup if needed.
  • My vacuum is not evacuating into the dock
    • Ensure that the dock is plugged into a verified working outlet.
    • Place the vacuum on the dock in a downward motion. Once properly attached, you will hear the chimes that come before evacuation begins.

Shark IW3000 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark IW3000 Series:

The Shark IW3000 Series is not picking up debris. No suction or light suction. The third indicator light on the hand vacuum is solid yellow.

Solution:

  • Dust cup may be full; empty dust cup.
  • Check floor nozzle for blockages; clear blockages if required.
  • Remove any string, carpet fibers, or hair that may be wrapped around the brush roll.
  • Check the connection between the hand vacuum and wand for blockages; clear blockages if required.
  • Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinstalling them.

The Shark IW3000 Series lifts area rugs.

Solution:

  •  Make sure you are not engaging in Boost mode. Take care when vacuuming area rugs or rugs with delicately sewn edges.
  • Turn off the unit to disengage from the carpet, then restart

The Shark IW3000 Series brush roll in the floor nozzle doesn’t spin.

Solution:

  • Immediately turn off the vacuum. Remove any blockages before turning the vacuum back on. Make sure the hand vacuum is tilted back far enough for the brushroll to engage while in use.
  • If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the hand vacuum, wand, and nozzle. Try detaching the parts, then reconnecting them

The Shark IW3000 Series turns off on its own

Solution:

  • There are several possible reasons for the vacuum turning off on its own, including blockages, battery issues, and overheating. If the vacuum turns off on its own, perform the following steps:
    1. Turn on the vacuum and check the battery indicator lights on the hand vacuum. If recharging is needed, make sure the vacuum power is off placing it on the charging dock.
    2. Empty the dust cup and clean the filters (See the Cleaning the Dust Cup and Filter section).
    3. Check wand, accessories, and inlet openings and remove any blockages.
    4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
    5. Press the On/Off switch to restart the vacuum

The Shark IW3000 Series Battery Indicator Lights on the hand vacuum are flashing

Solution:

  • Nozzle Ring Light flashes red (Fig. A): Nozzle clog. (See the Maintaining Your Vacuum section.) Contact Customer Service at 1-800-798-7398 or sharkclean.com if you experience any of the indications listed below:
  • ECO and BOOST LEDs are flashing (Fig. B): Overcurrent or short.
  • All LEDs except ECO are flashing (Fig. C): The motor is overheating.
  • All LEDs except ECO and AUTO are flashing (Fig. D): Overspeed.
  • All LEDs except BOOST and AUTO are flashing (Fig. E): Communication.
  • AUTO and BOOST LEDs are flashing (Fig. F): There may be an electrical problem with the nozzle.
  • AUTO and UI RING are flashing (Fig. G): Debris Detect Error. Wipe debris detect sensor.
  • HEADLIGHTS and AUTO LEDs are flashing (Fig. H): Edge Detect Error.

Shark IW3000 Series Replacement Parts

How to Diagnose and Repair a Shark IW3000 Series

This guide will help you identify and resolve issues with your Shark IW3000 Series Vacuum Cleaner.

Shark IW3000 Series Issues? Need Help?

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