Shark IR70 Series Troubleshooting

If you are having problems with your Shark IR70 Series Vacuum Cleaner, you are not alone. Many Shark IR70 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark IR70 Series

Reported Shark IR70 Series Issues

The Shark IR70 Series Troubleshooting Guide

  • FLOOR and CARPET LEDs alternate illuminating
  • Unit temperature is high. Turn off the vacuum. While the unit is cooling, look for blockages and remove any that are found. Filters may also need to be cleaned
  • EXTEND RUNTIME and MAX POWER LEDs are flashing together
  • Blockage detected. Turn off the unit and remove the blockage

Shark IR70 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark IR70 Series:

The Shark IR70 Series is not picking up debris, no suction or light suction


  • Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinserting in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check floor nozzle for blockages; clear blockages if required.
  • Remove any string, carpet fibers, or hair that may be wrapped around the brush roll.
  • Check the connection between handvac and wand for blockages; clear blockages if required. If the issue persists, please contact Customer Service at 1-800-798-7398

The Shark IR70 Series lifts area rugs


  • Check that the vacuum is in EXTEND RUNTIME mode. Take care when vacuuming area rugs or rugs with delicately sewn edges.
  • Turn off the unit to disengage the brush roll and restart with the Power button

The Shark IR70 Series brush roll/soft roller does not spin


  • If the Brushroll Indicator Light on the floor nozzle turns red, the brush roll has stopped spinning. Immediately turn off and remove the ION Power Pack from the handheld vacuum and remove the blockage before reconnecting and turning the vacuum back on. If the light turns green, the blockage has been successfully cleared. If it remains red, please contact Customer Service at 1-800-798-7398.
  • If headlights are not illuminated, there is a connection issue between the handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces. If the headlights still do not illuminate, please contact Customer Service at 1-800-798-7398

The Shark IR70 Series turns off on its own


  • There are several possible reasons for the vacuum turning off on its own, including blockages, ION Power Pack issues, and overheating. If the vacuum turns off on its own, perform the following steps:
    1. Check the LED lights on the ION Power Pack to see if it needs to be recharged. If the power pack does not need charging, turn off the vacuum and remove the power pack.
    2. Empty the dust cup and clean the filters (see Maintenance section).
    3. Check wand, accessories, and inlet openings and remove any blockages.
    4. Allow unit and ION Power Pack to cool for at least 45 minutes, until it returns to room temperature.
    5. Return the power pack to the vacuum and press the Power button.
  • Note: If vacuum still does not operate properly, contact Customer Service at 1-800-798-7398

The Shark IR70 Series LED lights on the ION Power Pack are flashing


  • f top 2 or bottom 2 LED lights are flashing (Fig. A, Fig. B), call Customer Service at 1-800-798-7398.
  • The bottom LED light is flashing (Fig. C): ION Power Pack needs to be charged.
  • Top and bottom LED lights are flashing (Fig. D): ION Power Pack temperature is not optimal, so charging is temporarily paused. Leave the power pack plugged in and charging will resume soon

Shark IR70 Series Replacement Parts

How to Diagnose and Repair a Shark IR70 Series

This guide will help you identify and resolve issues with your Shark IR70 Series Vacuum Cleaner.

Shark IR70 Series Issues? Need Help?

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