If you are having problems with your Shark ION Robot RV720 Robot Vacuum, you are not alone. Many Shark ION Robot RV720 owners experience issues with their robot vacuum from time to time, and it can be frustrating to deal with these problems.
The unit is turned off. Cycle power switch. If no response, plug in to charge the unit
Red “Replace” LED light is on
Your battery is ready to be replaced. Visit sharkclean.com for replacement
DOCK and SPOT alternate flashing
A side brush is stuck. Remove debris from side brushes.
DOCK and SPOT flashing together
Something is stuck in the main brushroll. Remove obstruction.
CLEAN flashing blue
The front wheel sensor, drop sensor, or bumper is reporting an error. Make sure your robot is able to move freely by moving it to a new location on a level surface. Make sure the front bumper is not stuck. If the Clean light continues to flash blue, remove the front wheel and clean the wheel cavity.
SPOT flashing blue
The unit cannot move due to surface or obstruction. Move the robot to a new location.
CLEAN flashing red
Cliff sensors are reporting an error. Wipe cliff sensors with a clean cloth.
The robot cannot start due to an error. Ensure your robot is on a level surface with no obstructions.
“!” symbol flashing
Suction motor failure. Remove blockages and clean filters. Remove the dust bin and make sure nothing is blocking suction.
CLEAN flashing red and “!” stays solid red
Your charger is experiencing an issue. Please contact Customer Service at
1-800-798-7398.
“!” and CLEAN symbols flashing
Your robot’s BotBoundary™ sensors are reporting an error. Please contact Customer Service at 1-800-798-7398.
CLEAN solid red
The dustbin has been removed and needs to be reinserted.
CLEAN solid blue
Your robot is in sleep mode. Press any button on the robot or remote to start it again.
Troubleshooting a Shark ION Robot RV720 Robot Vacuum
Share your Shark ION Robot RV720 Robot Vacuum Problems, issues , tips, ideas, and frustrations with other owners.
D Martin
My RV720 charges to 3 bars. I start the robot and it only runs about 15 minutes and then runs out of battery power. I am trying to find maybe a new internal battery for the robot. Any suggestions?
My robot ran into some water. I took it apart let it dry. It appears to charge, but now, when I press clean, it pulls away, turns around stops and flashes the word clean in red.
My RV720 charges to 3 bars. I start the robot and it only runs about 15 minutes and then runs out of battery power. I am trying to find maybe a new internal battery for the robot. Any suggestions?
My robot ran into some water. I took it apart let it dry. It appears to charge, but now, when I press clean, it pulls away, turns around stops and flashes the word clean in red.
My Shark ION Robot RV720…starts running cleans for a couple of minutes then dock button goes on