Shark ICZ362H Series Troubleshooting

If you are having problems with your Shark ICZ362H Series Vacuum Cleaner, you are not alone. Many Shark ICZ362H Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark ICZ362H Series

Reported Shark ICZ362H Series Issues

The Shark ICZ362H Series Troubleshooting Guide

LIGHT INDICATOR WHAT IT MEANS

  • Error code E6 appears and a red filter icon illuminates
  • The red Filter icon will illuminate when a blockage is detected. Turn off the unit and remove the blockage

  • Error code E3 appears
  • Unit temperature is high. Turn off the vacuum and wait for approximately 45 minutes. While the unit is cooling, clear any blockages. Filters may also need to be cleaned. See Maintenance Section.

  • The first and third battery indicator lights flash alternately
  • Battery temperature is not optimal so charging is temporarily paused. Leave the battery plugged in and charging will resume soon.

 

PART Fault Error Code Display On UI PCBA
MOTOR Motor No Start 10
Motor Overheat 20
Motor Overcurrent 30
Motor Short 40
Motor Overspeed 50
System Comm Error 60
Clean Sense IQ Sensor Blockage F0
NOZZLE Nozzle Overheat 70
Nozzle Short E0

What issue are you encountering?

Solution:

  • My vacuum has no or low suction
    • Plug in and turn on the vacuum.
  • The brush roll is not spinning
    • Turn on the vacuum, and tilt the handle to engage the brushroll. Check the display screen to see if there is an error
  • Is there an error code on the display screen?
    • F6 with the red filter icon illuminated on the display and the headlights flashing
      • Turn off the vacuum. Remove the dust cup by pulling the sliders on either side of the dust cup, and pulling the dustup up and out. Hold the dust cup over a trashcan and empty it by pushing the button at the bottom of the dust cup. Clear any debris from the cyclone by opening the top of the dust cup. Re-attach the dust cup.
      • Remove the handle from the wand and the hose from the back of the vacuum so the handle and hose are completely separated from the unit. Drop a coin down one end to see if it falls straight through the other end. If the coin does not fall through there is a blockage. Remove any blockages before proceeding to the next step. Reattach the hose to the back of the vacuum.
      • Before reattaching the handle, remove the wand from the vacuum. Drop a coin down one end to see if it falls straight through the other end. If the coin does not fall through there is a blockage. Remove any blockages before proceeding to the next step.
      • Remove the floor nozzle from the vacuum by pressing the “Lift Away” button on the dust cup (the dust cup must be installed in the pod to remove the pod) To access the brush roll, turn the nozzle upside down. Use a coin to turn the locks on the bottom cover counterclockwise to open the bottom cover and access the brush roll. Clear away any clogs or debris around the brush roll. Cut away any hair or string. Reattach the bottom cover, pressing down firmly along all sides. Turn the locks clockwise to close.
      • Once all clogs have been cleared, reassemble the vacuum. Ensure you hear an audible click when connecting each part.
      • Turn on the vacuum, tilt the handle back, and check the display to see if the error is going
    • F8
      • The floor nozzle has overheated. Allow to cool down for 60 minutes. While waiting follow these steps. Turn off the vacuum.
      • Remove the floor nozzle from the vacuum by pressing the “Lift Away” button on the dust cup (the dust cup must be installed in the pod to remove the pod) To access the brush roll, turn the nozzle upside down. Use a coin to turn the locks on the bottom cover counterclockwise to open the bottom cover and access the brush roll. Clear away any clogs or debris around the brush roll. Cut away any hair or string. Reattach the bottom cover, pressing down firmly along all sides. Turn the locks clockwise to close.
      • Once all clogs have been cleared, reassemble the vacuum. Ensure you hear an audible click when connecting each part.
      • Turn on the vacuum, tilt the handle back, and check the display to see if the error is gone
    • No error code
      • There may be an issue with the connection points.
      • Disassemble the complete vacuum so the handle hose, wand, and floor nozzle are separated from the pod.
      • Reassemble the vacuum ensuring you are hearing an audible click with each connection.
      • Turn on the vacuum, tilt the handle, and check if the brush roll is spinning.
  • My vacuum is not charging
    • Turn the vacuum off and remove the battery from the unit.
    • Plug the charger into the battery directly, and an outlet, where an appliance is plugged in and working (a verified working outlet).
    • Note: Ensure you are using the Shark charger that came with the vacuum. Using a different brand charger can harm your unit.
  • What LEDs are lighting up on the unit?
    • LEDs are blinking slowly
      • The unit needs to be charged. Charging can take up to 3.5 hours. Please allow the unit to fully charge until all 3 LEDs are solid, then power the unit on and try again
    • 2nd and 3rd LEDs are flashing
      • This error means that the charger is the wrong voltage. Please be sure that you are using the SHARK charger that came with your unit. Other chargers may fit into the unit, but these could be the wrong voltage. If you own other SHARK cordless products, the chargers may look similar but the voltages can be different
    • 1st and 3rd LEDs are Flashing and 2nd one is off
      • The battery has a temperature error (either too cold or too warm), and cannot charge until the temperature returns to normal. Leave the battery plugged in and it will start charging when the temperature moves into the appropriate range
    • All 3 LEDs are illuminated
      • The unit is fully charged. Unplug the charger. Put the battery back into the vacuum and turn on
    • No lights
      • Try another outlet, where an appliance is plugged in and working (a verified working outlet) in another room. Charge 3.5h. Unplug the unit from the charger. Turn the unit on
  • My vacuum will not turn on (Digital Screen Errors)
    • Make sure the the sticker on the UI digital screen removed
  • My vacuum is making an unusual noise
    • Note: The lower power modes (ex: Bare Floor ECO or Deep Clean) are significantly less noisy. Boost mode specifically is noisy due to the high power.
    • Remove the handle from the wand and turn on the vacuum
  • There is a burning smell
    • The vacuum may have a new motor smell the first couple of uses.
    • Turn off the vacuum. Disassemble the complete vacuum so the handle hose, wand, and floor nozzle are separated from the pod. Inspect the connection points on the hose and handle, both ends of the wand, and the nozzle for debris, damage, or burns. Remove any dust or debris. Smell the nozzle, handheld vacuum, and wand separately to ascertain where the smell is coming from if there are no visible burns.
    • Turn the nozzle upside down. Use a coin to turn the locks on the bottom cover counterclockwise to open the bottom cover in order to access the brush roll.
    • Check for a jam or a clog around the brush roll. Inspect the brush roll and ends of the brush roll for damage or melting. Check for debris or clogs inside the nozzle openings. Once all clogs have been cleared, reattach the bottom cover, pressing down firmly on all sides. Use a coin to turn the locks clockwise.
    • Remove the dust cup and while holding the dust cup over a trashcan empty it by pushing the button at the bottom of the dustup. The bottom of the dust cup will open to let dust and debris fall into the trash. Close the bottom lid. Clear any debris from the cyclone by opening the top of the dust cup. Close the dust cup lid. Remove the pre-motor filters from behind the dust cup and set aside. If you have not washed your filters in a while, they may need to be cleaned.
    • Once all clogs have been cleared, reassemble the vacuum leaving the filters out for the moment. Ensure you hear an audible click when connecting each part. Turn on the vacuum
  • The soft roller is not spinning
    • Turn the vacuum off and remove the floor nozzle from the vacuum.
    • Remove the soft roller using the eject tab on the left side of the nozzle. Turn the nozzle over, and clear away all debris from both rollers, the brushroll chamber, and endcaps.
    • Inspect the ends of the soft roller for any signs of wear

Shark ICZ362H Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark ICZ362H Series:

The Shark ICZ362H Series is not picking up debris. No suction or light suction

Solution:

  • Ensure the handle, hose, dust cup, and wand are all securely connected. Detach and reattach until they all click securely into place.
  • Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinserting them in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check wand, hose, hose connections, nozzle, and accessories for blockages; clear blockages if required.
  • Check floor nozzle for blockages; clear blockages if required.
  • If any hair, string, or carpet fibers are wrapped around the brush roll, continue cleaning to allow the self-cleaning brush roll to remove them. If some hair or fibers remain wrapped around the brush roll after continued use, open the brush roll cover on the bottom of the floor nozzle and carefully remove them.

The Shark ICZ362H Series lifts rugs

Solution:

  • Turn off the vacuum, and move it away from any obstruction. Turn on the vacuum and tilt the handle to activate the brush roll.
  • Check that the vacuum is in Extended Runtime mode and/or try Floor mode.
  • Turn off the unit to disengage the brush roll and restart with the Power button

The Shark ICZ362H Series brushrolls do not spin.

Solution:

  • If the Brushroll Indicator Light on the floor nozzle turns red, the brush roll and/or Soft Roller have stopped spinning. Immediately turn off and remove the battery from the vacuum pod and remove the blockage before reconnecting and turning the vacuum back on. If the light turns green, the blockage has been successfully cleared.
  • If headlights are not illuminated, there is a connection issue between the hose, pod, wand, and nozzle. Try disconnecting the pieces and then reconnecting them, sliding in each one until it clicks securely into place

The Shark ICZ362H Series turns off on its own or will not turn on.

Solution:

  • There are several possible reasons for the vacuum cleaner turning off on its own, including blockages, battery issues, and overheating. If the vacuum cleaner turns off on its own, perform the following steps:
    1. Check battery indicator lights to see if the battery needs to be recharged. If it does not need charging, turn off the vacuum cleaner and remove the battery.
    2. Empty the dust cup and clean the filters.
    3. Check wand, accessories, and inlet openings and remove any blockages.
    4. Allow the unit and battery to cool for at least 45 minutes, until it returns to room temperature.
    5. Return the battery to vacuum and press the Power button

The Shark ICZ362H Series dust cup will not latch onto the unit.

Solution:

  • The dust cup will not latch if the pod is not inserted properly into the unit. Align the bottom of the pod onto the rails on the front of the neck of the floor nozzle. Slide the pod down the rails until it clicks into place

The Shark ICZ362H Series battery not charging.

Solution:

  •  Batteries outside of the optimal temperature range may not begin charging immediately. Move to a room temperature area and/or allow the battery to cool before charging.
  • Please review battery runtimes in the Operating the Vacuum section.
  • When charging with the cradle, ensure the battery is pressed all the way down onto the cradle and that the charge indicator lights illuminate.
  • Battery life expectancy is at least two years and batteries come with a two-year limited warranty.
  • When charging with the cradle ensure the charger is inserted and then rotated to lock it into place. The battery will not charge unless the charger is locked into place

The battery was not inserted into the Shark ICZ362H Series.

Solution:

  • Make sure the handle is down before pushing the battery securely into place.
  • Make sure the HEPA post-motor filter is securely clicked into place prior to inserting the battery

Shark ICZ362H Series Replacement Parts

How to Diagnose and Repair a Shark ICZ362H Series

This guide will help you identify and resolve issues with your Shark ICZ362H Series Vacuum Cleaner.

Shark ICZ362H Series Vacuum Cleaner Troubleshooting

Share your Shark ICZ362H Series Vacuum Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

  1. Roller and brush are not spinning. Unable to open back of assembly after turning locks open. Security screws keep the back locked.

    Reply

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