Shark IC160 Series Troubleshooting

If you are having problems with your Shark IC160 Series Vacuum Cleaner, you are not alone. Many Shark IC160 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark IC160 Series

Reported Shark IC160 Series Issues

The Shark IC160 Series Troubleshooting Guide

LIGHT INDICATOR WHAT IT MEANS
  • Floor and Carpet LEDs flash together
  • Blockage detected. Turn off the unit and remove the blockage
  • BOOST LED flashes
  • Unit temperature is high. Turn off the vacuum. While the unit is cooling, look for blockages and remove any that are found. Filters may also need to be cleaned. See Maintenance section
  • FIRST and THIRD BATTERY INDICATOR LEDs alternate flashing
  • Battery temperature is not optimal, so charging is temporarily paused. Leave the battery plugged in and charging will resume soon

What issue are you encountering?

Solution:

  • My unit has no or low suction
    • Remove the floor nozzle from the wand by
  • My vacuum will not turn on
    • The vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Wait 60 minutes for the vacuum to cool; in the meantime follow the next steps.
    • Ensure that the battery is fully inserted and clicked into place.
    • Turn on the vacuum and check to see if the battery has been fully charged.

    • Remove the battery from the vacuum, you can charge the battery if needed at this time.
    • Empty the dust cup, and clean the filters by tapping them over a trash receptacle to remove any excess dirt or debris.
    • Remove the hose from the back of the vacuum and the handle from the wand. Drop a coin down one end to see if it falls straight through the other end.  If the coin does not fall through there is a blockage. Remove any blockages before proceeding to the next step.
    • Remove the wand from the vacuum and drop a coin down one end to see if it falls straight through the other end.  If the coin does not fall through there is a blockage. Remove any blockages before proceeding to the next step.
    • Remove the floor nozzle from the main body of the vacuum. To access the brush roll, turn the floor nozzle upside down.  Use a coin to turn the locks on the bottom cover counterclockwise to open the bottom cover and access the brush roll.

    • Clear away any debris or blockages from around the brushroll, also cut away any hair or string.
    • Reattach the bottom cover, pressing down firmly along all sides. Turn the locks clockwise to close.
    • Reassemble the vacuum and turn it on
  • My vacuum will not charge
    • Note: A complete charge takes approximately 3.5 hours.
    • Remove the battery from the vacuum.

    • Plug the charger into the battery.

    • Confirm what lights are lit up.

    • What lights are lit up?
      • First light flashing
        • The battery is low on charge
      • Second light flashing, first light solid
        • The battery is mid-charge
      • Third light, first and second solid
        • The battery is nearly charged
      • All lights are solid
        • The battery is fully charged.
        • Reinstall the battery into the vacuum and turn on
      • The first and third lights are flashing alternately, the second is a solid
        • The battery temperature is not optimal. Leave the battery plugged in and charging will resume when the temperature returns to optimal level.
        • If the issue persists Our Shark specialists are available to assist you, please contact customer support at 1- 855-427-51212
      • No light
        • Plug the charger in another outlet, where an appliance is plugged in and working (a verified working outlet).
  • The brush roll is not spinning
    • Note: When in the upright position the brushroll will not spin.
    • Remove the hose from the back of the vacuum, and the handle from the wand. Drop a coin down one end to see if it falls straight through the other end.  If the coin does not fall through there is a blockage. Remove any blockages before proceeding to the next step.
    • Remove the wand from the vacuum, and drop a coin down one end to see if it falls straight through the other end.  If the currency does not fall through there is a blockage. Remove any blockages before proceeding to the next step.
    • emove the floor nozzle from the main body of the vacuum. To access the brushroll, turn the floor nozzle upside down.  Use a coin to turn the locks on the bottom counterclockwise to open the bottom cover and access the brushroll.

    • Clear away any debris or blockages from around the brush roll, and cut away any hair or string.
    • Reattach the bottom cover, pressing down firmly along all sides. Turn the locks clockwise to close.
    • Reassemble the vacuum, ensuring you hear an audible click with every connection.
    • Turn on the vacuum and tilt the handle back to engage the brushroll
  • My unit is making an unusual noise
    • Turn off and unplug the vacuum.
    • Remove the dust cup by pulling the sliders on either side of the dust cup, and pulling the dustup up and out.
    • Empty the dust cup by holding it over a trash receptacle, and pushing the button at the bottom of the dust cup, it will open to let the dirt out. Close the dust cup lid.
    • Press the release button near the top of the dust cup to open the top lid. Reach inside to ensure that no dust or pet hair is blocking the airflow through the metal debris screen in the center of the dust cup.
    • Plug in and turn on the vacuum without the dust cup on
  • The vacuum pushes or lifts my area rugs
    • When using the vacuum on area rugs ensure the BOOST setting is off
  • Short runtime
    • To get the most run time, ensure that the battery is fully charged before use. You can check this by plugging the unit into the charger.  The unit is fully charged when all lights are solid. Note: it can take up to 3.5 hours to fully charge.
    • Compare results to the runtimes listed.
    • Upright Carpet – 30 Minutes
    • Upright Floor – 30 Minutes
    • Above Floor – 50 minutes
    • ION BOOST – 20 Minutes
  • The BOOST button is flashing
    • If the BOOST LED is flashing on the handle, the vacuum temperature is high. Turn off the vacuum and transfer the battery to a room-temperature area. While the vacuum is cooling, check for blockages and remove any that are found. Filters may also need to be cleaned

Shark IC160 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark IC160 Series:

The Shark IC160 Series is not picking up debris. No suction or light suction

Solution:

  • Ensure the handle, hose, dust cup, and wand are all securely connected to the unit.
  • Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinserting them in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check wand, hose, hose connections, nozzle, and accessories for blockages; clear blockages if required.
  • Check floor nozzle for blockages; clear blockages if required.
  • Remove any string, carpet fibers, or hair that may be wrapped around the brush roll and Soft Roller or trapped behind the Soft Roller

The Shark IC160 Series lifts area rugs

Solution:

  • Turn off the vacuum, and move it away from any obstruction. Turn on the vacuum and tilt the handle back to activate the brush roll.
  • Make sure the ION BOOST setting is off and/or try Floor mode by pressing the surface setting button.
  • Turn off the unit to disengage the brush roll and restart with the Power button

The Shark IC160 Series Brushroll/Soft Roller does not spin

Solution:

  • If the Brushroll Indicator Light on the floor nozzle turns red, the brush roll and/or Soft Roller have stopped spinning. Immediately turn off and remove the battery from the vacuum pod and remove the blockage before reconnecting and turning the vacuum back on. If the light turns green, the blockage has been successfully cleared.
  • If headlights are not illuminated, there is a connection issue between the hose, pod, wand, and nozzle. Try disconnecting the pieces and then reconnecting them, sliding in each one until it clicks securely into place. If the headlights still do not illuminate, please contact Customer Service at 1-800-798-7398

The Shark IC160 Series turns off on its own or will not turn on

Solution:

  • There are several possible reasons for the vacuum turning off on its own, including blockages, battery
    issues, and overheating. If the vacuum turns off on its own, perform the following steps:

    1. Check the charge indicator lights to see if the battery needs to be recharged. If it does not need charging, turn off the vacuum, and remove the battery.
    2. Empty the dust cup and clean the filters.
    3. Check wand, accessories, and inlet openings and remove any blockages.
    4. Allow the unit and battery to cool for at least 45 minutes, until it returns to room temperature.
    5. Return the battery to vacuum and press the Power button

The Shark IC160 Series Dust cup will not latch onto the unit

Solution:

  • The dust cup will not latch if the pod is not inserted properly into the unit. Align the bottom of the pod onto the rails on the front of the neck of the floor nozzle. Slide the pod down the rails until it clicks into place

The Shark IC160 Series Battery not charging

Solution:

  •  Batteries outside of the optimal temperature range may not begin charging immediately. Move to room
    temperature area and/or allow the battery to cool before charging.
    • Please review battery runtimes in the Operating the Vacuum section.
    • When charging with the cradle, ensure the battery is pressed all the way down onto the cradle and that the charge
    indicator lights illuminate.
    • For use with a floor dock charging station, ensure the vacuum pod is securely mounted to the dock and that charge
    indicator lights illuminate.
    • Battery life expectancy is at least two years and comes with a two-year limited warranty. New battery
    packs can be purchased at sharkaccessories.com.
    • When charging with the cradle or floor dock, insert the charger plug into the port and rotate to lock it into
    place. The battery will not charge unless the charger is locked into place

Battery not inserted into the Shark IC160 Series

Solution:

  • Make sure the handle is down before pushing the battery securely into place.
  • Make sure the HEPA filter is securely clicked into place prior to inserting the battery

Shark IC160 Series Replacement Parts

How to Diagnose and Repair a Shark IC160 Series

This guide will help you identify and resolve issues with your Shark IC160 Series Vacuum Cleaner.

Shark IC160 Series Issues? Need Help?

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