Shark HZ600 Series Troubleshooting

The Shark HZ600 Series is not picking up debris. No suction or light suction

Solution:

• Empty the dust cup. Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinstalling them.
• Clear any blockages in the nozzle, wand, handheld vacuum, or accessories. See the Checking for Blockages section for more information.
• If any string, hair, or carpet fibers remain wrapped around the brush roll after continued use, carefully clear them away.
• Remove any blockages from the Debris Intake in the floor nozzle. Pinch the tabs on the bottom of the
  nozzle to open the cover, and lift up the intake tube. Clear blockages, then push the tube down and press the nozzle cover closed

The Shark HZ600 Series lifts area rugs

Solution:

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushrolls. To restart, press the power button on the handle

The Shark HZ600 Series nozzle stops working or the indicator light is red

Solution:

• If the brushroll indicator light turns solid red, immediately turn off and unplug the vacuum.
• Disconnect the wand from the floor nozzle and clear any blockages.
• Reconnect the wand, plug in the vacuum, and turn on the power.
• If the brushroll indicator light on the floor nozzle is green, the blockage has been successfully cleared. If the light is still red, please contact Customer Service at 1-800-798-7398

The Shark HZ600 Series turns off on its own or the indicator light flashes red

Solution:

• If your vacuum overheats, the thermostat will automatically turn off the motor. Perform the following steps to restart:
  1. Turn off the vacuum and unplug it.
  2. Empty the dust cup and clean the filters. See Emptying the Dust Cup and Cleaning Filters sections.
  3. Check for blockages in the wand, floor nozzle, handheld vacuum, inlet openings, and accessories,
  4. Reassemble the entire vacuum and ensure all parts click into place.
  5. Allow the unit to cool for a minimum of 60 minutes.
  6. Plug in the vacuum and turn it on

The Shark HZ600 Series is making a loud noise

Solution:

• If you vacuum up a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught behind the brush roll. See Checking for Blockages section for more information

The Shark HZ600 Series handheld vacuum is warm

Solution:

• Due to the strong suction power of the vacuum, it is normal to experience warmth around the filter exhaust area during and after use. Turn off the vacuum and wait for 10 minutes for it to cool down. If the warmth continues, clean the pre-motor and post-motor filters. Refer to the maintenance section for filter cleaning instructions