Shark EZ Robot RV912S Troubleshooting

If you are having problems with your Shark EZ Robot RV912S Robot Vacuum, you are not alone. Many Shark EZ Robot RV912S owners experience issues with their robot vacuum from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark EZ Robot RV912S

Shark EZ Robot RV912S Robot Vacuum Problems

Below are common issues and solutions for the Shark EZ Robot RV912S:

If any error lights are illuminated or flashing on your Shark EZ Robot RV912S, see the error code chart below:

Error Code
Error Number Solution
CLEAN (RED) flashing
10
The robot may be stuck on an obstacle. Move the robot to a new location on a level surface.
DOCK (RED) flashing
6
The front bumper may be jammed. Clean the bumper and make sure it moves in and out freely.
CLEAN (BLUE) + DOCK (RED) solid
14
BotBoundary® error. Move your robot to a flat surface away from the magnetic boundary strip and try cleaning again.
CLEAN (RED) + DOCK (BLUE) flashing
7
Cli sensor error. Move your robot to a new location and clean its cliff sensors.
CLEAN (RED) + DOCK (RED) flashing
9
The robot dustbin needs to be reinstalled. Insert the dustbin until it clicks in place.
DOCK (RED) +! (RED) flashing
2
The side brush is stuck. Remove any debris from around the side brushes so they move freely.
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
2
A drive wheel is stuck. Clean the wheels and remove any debris wrapped around the axles so they can move freely.
CLEAN (RED) + DOCK (BLUE) alternating
16
The robot is stuck. Move your robot to a new location and make sure the front bumper moves in and out freely.
CLEAN (BLUE) +! (RED) flashing
2
Blockage in brush roll. Remove any debris from around the brush roll so that it can spin freely.
CLEAN (RED) + DOCK (BLUE) + ! (RED) flashing
21
The robot has encountered an error while booting. Please turn the power off and back on.
CLEAN (BLUE) + DOCK (RED) flashing
23
Make sure your base indicator light turns blue to confirm your robot is placed on the base correctly.
BATTERY ICON (RED) flashing
24
The battery is critically low and needs recharging. Please pick up your robot and place it on the base. Make sure the base indicator light turns blue to confirm that your robot is placed on the base correctly.
CLEAN (RED) +! (RED) alternating
2
Blockage in brush roll. Remove any debris from around the brush roll so that it can spin freely.
DOCK (RED) FLASHING +! (RED) solid
26
Blockage in the dustbin. Check the base and robot dust bin for clogs. Clear any debris and reinstall the dust bin, ensuring that it clicks into place.
DOCK (BLUE) +! (RED) flashing
24
The robot has encountered an error while charging. Please Make sure you are using the correct power cord for the base.
CLEAN (RED) +! (RED) flashing
3
Suction motor failure. Remove and empty the dust bin, clean the filters, and remove blockages.
CLEAN (BLUE) + DOCK (RED) + ! (RED) flashing
2
Wheel motor encoder failure. Please contact Shark Customer Service at 1-888-228-5531.

Shark EZ Robot RV912S Replacement Parts

How to Diagnose and Repair a Shark EZ Robot RV912S

This guide will help you identify and resolve issues with your Shark EZ Robot RV912S Robot Vacuum.

Shark EZ Robot RV912S Robot Vacuum Troubleshooting

Share your Shark EZ Robot RV912S Robot Vacuum Problems, issues , tips, ideas, and frustrations with other owners.

  1. Keeps saying check front bumper, the bumper doesn’t seem stuck and the robot won’t move either my husband checked to make sure nothing was jammed in there to

    Reply
  2. My shark rv912s will start cleaning and at 40% battery life stops and turns off. Please help !

    Reply

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