The Shark AZ1500 Series Power cord caught in a brush roll or floor nozzle
Solution:
- To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord. If this occurs, immediately shut off the power to the vacuum and remove the cord from the brush roll or nozzle.
- Inspect the power cord and plug for any damage before use. DO NOT use a vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.
The Shark AZ1500 Series is not picking up debris. No suction or light suction
Solution:
- Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinserting in the vacuum.
- Dust cup may be full; empty dust cup.
- Check hose, hose connections, nozzle, wand, pod, and blockage accessories. Clear any blockages found. (Refer to Checking for Blockages section for more information.)
- If any string, carpet fibers, or hair is wrapped around the brush roll, extend the cleaning time to allow the self-cleaning brush roll to remove it.
- If some hair or fibers remain wrapped around the brush roll after continued use, remove the floor nozzle cover carefully cut debris with scissors, and remove it from the brush roll. See Cleaning the Brushroll section for more information
The Shark AZ1500 Series lifts area rugs
Solution:
- Make sure the Power/Surface switch is set to Hard Floor (setting I).
- Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges
The Shark AZ1500 Series Brushroll does not spin
Solution:
- If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum. Remove the pod from the floor nozzle and clear any blockages. Reconnect the nozzle, plug in the vacuum, and turn on the power.
- With the power on, recline the handle, which will automatically turn on the brush roll.
- Ensure that the Power/Surface switch is set to Carpet (setting II) for the brush roll to spin.
The Shark AZ1500 Series turns off on its own or the indicator light flashes red
Solution:
- This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:
- Turn the vacuum off and unplug it.
- Empty the dust cup and clean the filters (see Emptying the Dust Cup and Cleaning and Replacing the Filters.).
- Check for blockages in the hose, accessories, and inlet openings.
- Allow the unit to cool for a minimum of 45 minutes.
- Plug in the vacuum and turn it on.