Shark AZ1000 Series Troubleshooting

If you are having problems with your Shark AZ1000 Series Vacuum Cleaner, you are not alone. Many Shark AZ1000 Series owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark AZ1000 Series

Reported Shark AZ1000 Series Issues

What issue are you encountering?

Solution:

  • My vacuum has no or low suction
    • Plug in and turn on the vacuum.
  • My unit will not turn on or turn off on its own.
    • The vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Wait 60 minutes for the vacuum to cool; in the meantime follow the steps below.
  • The brush roll is not spinning
    • Note: If the hose is not connected to the unit securely to the unit this can cause issues with brushroll and power. To ensure that the hose is clicked in place, try to pull the hose out of the POD without pressing the release button.
    • Ensure the unit is plugged in and turned onto the Carpet setting (Carpet/Low Pile or Thick Carpet/Area Rug)
    • Place your foot on the floor nozzle and tilt the handle back to engage the brush roll.
  • My vacuum is overheating
    • The vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Wait 60 minutes for the vacuum to cool; in the meantime follow the next steps.
    • Turn off and unplug the vacuum. Remove the dust cup from the vacuum.
    • While holding the dust cup over a trash receptacle, empty the dust cup. When done close the bottom lid.
    • Open the top lid on the dust cup to check and clear away any debris from the cone-shaped screen inside the dust cup, then close the lid and set aside.
    • Remove the filters from underneath the dust cup. Tap filters clean over the trash to remove any excess dirt and other particles.
    • Detach the hose from the back of the vacuum and check for blockages at the connection point and end of the hose. Detach the handle from the wand, Drop a coin down one end to see if it falls straight through the other end. If the coin does not fall through there is a blockage. Remove any blockages before proceeding to the next step.
    • Reattach the hose to the back of the vacuum, ensuring you hear an audible click.
    • Before reattaching the handle to the wand. Detach the wand from the vacuum. Drop a coin down one end to see if it falls straight through the other end. If the coin does not fall through there is a blockage. Remove any blockages before proceeding to the next step.
    • Set aside the wand and remove the pod from the floor nozzle. Check blockages and clear any blockages in the area of the pod where the wand attaches. When done set aside.
    • Check for debris or clogs inside the nozzle inlets/openings.
    • Remove the garage door from the floor nozzle.
    • Remove any debris or hair from the brush roll and/or behind the brush roll.
    • Reassemble the vacuum ensuring you are hearing an audible click with each connection.
  • My vacuum is making an unusual noise
    • Turn off and unplug the vacuum. Remove the dust cup from the vacuum.
    • While holding the dust cup over a trash receptacle, empty the dust cup. When done close the bottom lid.
    • Open the top lid on the dust cup to check and clear away any debris from the cone-shaped screen inside the dust cup, then close the lid and set aside.
    • Remove the filters from underneath the dust cup. Tap filters clean over the trash to remove any excess dirt and other particles. Set filters aside.
    • Plug in and turn on the vacuum without the dust cup on.
  • There is a burning smell
    • If the smell is an out-of-the-box unit, This may be a new motor smell for the first couple of uses.
    • Turn off and unplug the vacuum. Inspect the power cord and plug for exposed wires, burns, or obvious damage.
  • The soft roller is not spinning
    • Plug in the vacuum and turn on the carpet setting.
    • Tilt the handle back to engage the brush roll. Check the brush roll indicator light.
  • The brush roll is not self-cleaning
    • Self-cleaning brush roll technology actively removes hair from the brush roll while the vacuum is running. If you see hair wrapped around the brush roll, go to a place in your home with hard flooring or low-pile carpet.
    • Turn the vacuum on. Select Low Pile Carpet. Tilt the handle back. Run the vacuum for 30 seconds.
    • Shut off and unplug the vacuum. Check for hair on the brush roll. If some of the hair has been removed, the technology is working. Extend cleaning time in Carpet mode to remove the rest of the hair.

Shark AZ1000 Series Vacuum Cleaner Problems

Below are common issues and solutions for the Shark AZ1000 Series:

The Shark AZ1000 Series is not picking up debris. No suction or light suction

Solution:

  • Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinserting in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check hose, hose connections, nozzle, wand, pod, and blockage accessories. Clear any blockages found. (Refer to Checking for Blockages section for more information.)
  • If any string, carpet fibers, or hair is wrapped around the brush roll, extend the cleaning time to allow the self-cleaning brush roll to remove it.
    • If some hair or fibers remain wrapped around the brush roll after continued use, remove the floor nozzle cover carefully cut debris with scissors, and remove it from the brush roll. See Cleaning the Brushroll section for more information

The Shark AZ1000 Series lifts area rugs

Solution:

  • Make sure the Power/Surface switch is set to Hard Floor (setting I).
  • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges

The Shark AZ1000 Series Brushrolls do not spin.

Solution:

  • If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum. Remove the pod and wand from the floor nozzle and clear any blockages. Reconnect the nozzle, plug in the vacuum, and turn on the power.
  • With the power on, recline the handle, which will automatically turn on the brushrolls.
  • If the brushroll indicator light is green and the headlights are flashing, the brushroll garage lid is not properly installed. Remove the lid by sliding the two release buttons on the floor nozzle. To reinstall, insert the 3 tabs into the 3 slots in the nozzle, then firmly push down on both sides of the lid until it clicks securely into place.

The Shark AZ1000 Series turns off on its own or the indicator light flashes red

Solution:

  • This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:
    1. Turn the vacuum off and unplug it.
    2. Empty the dust cup and clean the filters (see Emptying the Dust Cup and Cleaning and Replacing the Filters.).
    3. Check for blockages in the hose, accessories, and inlet openings.
    4. Allow the unit to cool for a minimum of 45 minutes.
    5. Plug in the vacuum and turn it on.

Shark AZ1000 Series Replacement Parts

How to Diagnose and Repair a Shark AZ1000 Series

This guide will help you identify and resolve issues with your Shark AZ1000 Series Vacuum Cleaner.

Shark AZ1000 Series Vacuum Cleaner Troubleshooting

Share your Shark AZ1000 Series Vacuum Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

  1. The Apex 1002 is great for those who have pets. We have three dogs and the Apex has worked perfectly. Recently, dog hair began staying in the screen cone area and not going to the bottom of the canister. All 3 filters changed. Checked suction in all areas and that is good. But the problem still exists. I must be losing suction somewhere.

    Reply
  2. I need a new brush, the larger one needs replacing. I can’t find them anywhere, only the smaller orange ones. Please , where can I get them? Thank you , Cody Moore

    Reply
  3. Switching from floor mode to carpet it has a loud noise. No noise on floor mode

    Reply
  4. The latch mechanism on my AZ1000 floor nozzle Will on longer hold the handle upright. Is there a repair or service I can perform

    Reply

Shark AZ1000 Series Issues? Need Help?

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