Shark Ai Ultra Robot RV2502AE Troubleshooting

If you are having problems with your Shark Ai Ultra Robot RV2502AE Robot Vacuum, you are not alone. Many Shark Ai Ultra Robot RV2502AE owners experience issues with their robot vacuum from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark Ai Ultra Robot RV2502AE

Shark Ai Ultra Robot RV2502AE Robot Vacuum Problems

Below are common issues and solutions for the Shark Ai Ultra Robot RV2502AE:

If any error lights are illuminated or flashing on your Shark Ai Ultra Robot RV2502AE, see the error code chart below:

Error Code
Error Number Solution
DOCK (RED) +! (RED) flashing
2
The side brush is stuck. Remove any debris from around the side brushes so they move freely
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
2
A drive wheel is stuck. Clean the wheels and remove any debris wrapped around the axles so they can move freely.
CLEAN (RED) +! (RED) alternating
2
Blockage in brush roll. Remove any debris from around the brush roll so that it can spin freely.
CLEAN (WHITE) + DOCK (RED) + ! (RED) flashing
2
Wheel motor encoder failure. Please visit sharkclean.eu
CLEAN (WHITE) +! (RED) flashing
2
Blockage in brush roll. Remove any debris from around and inside the brush roll so that it can spin freely.
CLEAN (RED) +! (RED) flashing
3
Suction motor failure. Remove and empty the dust bin, clean the filters, remove the brush roll and brush roll door, and remove blockages.
DOCK (RED) flashing
6
The front bumper may be jammed. Clean the bumper and make sure it moves in and out freely.
CLEAN (RED) + DOCK (WHITE) flashing
7
Cliff sensor error. Move your robot to a new location and clean its cliff sensors.
CLEAN (RED) + DOCK (RED) flashing
9
The robot dustbin needs to be reinstalled. Insert the dust bin until it clicks in place.
CLEAN (RED) flashing
10
The robot may be stuck on an obstacle. Move the robot to a new location on a level surface.
CLEAN (RED) + DOCK (WHITE) alternating
16
The robot is stuck. Move your robot to a new location and make sure the front bumper moves in and out freely.
CLEAN (RED) + DOCK (WHITE) + ! (REDflashing
21
The robot has encountered an error while booting. Please turn the power off and back on.
CLEAN (WHITE) + DOCK (RED) flashing
23
Make sure the base indicator light turns blue to confirm your robot is placed on the base correctly.
BATTERY ICON (RED) flashing
24
The battery is critically low and needs recharging. Please pick up your robot and place it on the base. Make sure the base indicator light turns blue to confirm that your robot is placed on the base correctly.
DOCK (WHITE) +! (RED) flashing
24
The robot has encountered an error while charging. Please make sure you are using the correct power cord for the base.
DOCK (RED) FLASHING +! (RED) solid
26
Blockage in the dustbin. Check the base and robot dust bin for clogs. Clear any debris and reinstall the dust bin, ensuring that it clicks into place.

Shark Ai Ultra Robot RV2502AE Replacement Parts

How to Diagnose and Repair a Shark Ai Ultra Robot RV2502AE

This guide will help you identify and resolve issues with your Shark Ai Ultra Robot RV2502AE Robot Vacuum.

Shark Ai Ultra Robot RV2502AE Robot Vacuum Troubleshooting

Share your Shark Ai Ultra Robot RV2502AE Robot Vacuum Problems, issues , tips, ideas, and frustrations with other owners.

  1. I just received the AI robot after our other robot just stopped working. This was sent as the replacement and we haven’t even been able to use it once yet! We turned it on and put it to charge, then once we had time we went to connect it and let it start mapping and the entire dock was dead, NOT the robot, the dock. No lights turn on the dock and it seems to be inactive all together, though it was working when we first plugged it in. We tried every outlet in the house to ensure it wasn’t an outlet issue, the dock just died? How is that possible? I don’t know. It no longer charges the robot. But it is extremely frustrating seeing as this is a brand new replacement for another robot that quit working. I have a normal shark lift away vacuum and I love it, but every single robot seems to only work for a short amount of time before something goes wrong that causes the entire thing to break. This is our 3rd robot vacuum. Will be troubleshooting on my day off and then calling for a refund if they cannot help me get it working again, it’s just not worth waiting for another replacement at this point. If anyone else has had this issue with the dock itself, please help.

    Reply
  2. My robot is unable to empty its dust/dirt collector into the bin. I get “unable to empty debris into my dock dust bin”, even if there is nothing in the robot. For example, I empty the debris from the robot, make sure there are no blockages, set it down, hit “dock” and when it gets to the base, it says it’s unable to empty.

    AI Ultra
    AV2511AE

    Reply
  3. It tells me to clean debris from side wheels. How do I do this? I don’t see any debris anymore. I did pull out a piece of plastic wrapper our already. But still getting error

    Reply

Shark Ai Ultra Robot RV2502AE Issues? Need Help?

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