Shark AI 360 RV2500SEU Troubleshooting

If you are having problems with your Shark AI 360 RV2500SEU Robot Vacuum, you are not alone. Many Shark AI 360 RV2500SEU owners experience issues with their robot vacuum from time to time, and it can be frustrating to deal with these problems.

I have problems with my Shark AI 360 RV2500SEU

Shark AI 360 RV2500SEU Robot Vacuum Problems

Below are common issues and solutions for the Shark AI 360 RV2500SEU:

If any error lights are illuminated or flashing on your Shark AI 360 RV2500SEU

Error Code
Error Number Solution
DOCK (RED) +! (RED) flashing
2
The side brush is stuck. Remove any debris from around the side brushes so they move freely
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
2
A drive wheel is stuck. Clean the wheels and remove any debris wrapped around the axles so they can move freely.
CLEAN (RED) +! (RED) alternating
2
Blockage in brush roll. Remove any debris from around the brush roll so that it can spin freely.
CLEAN (WHITE) + DOCK (RED) + ! (RED) flashing
2
Wheel motor encoder failure. Please visit sharkclean.eu
CLEAN (WHITE) +! (RED) flashing
2
Blockage in brush roll. Remove any debris from around and inside the brush roll so that it can spin freely.
CLEAN (RED) +! (RED) flashing
3
Suction motor failure. Remove and empty the dust bin, clean the filters, remove the brush roll and brush roll door, and remove blockages.
DOCK (RED) flashing
6
The front bumper may be jammed. Clean the bumper and make sure it moves in and out freely.
CLEAN (RED) + DOCK (WHITE) flashing
7
Cliff sensor error. Move your robot to a new location and clean its cliff sensors.
CLEAN (RED) + DOCK (RED) flashing
9
The robot dustbin needs to be reinstalled. Insert the dust bin until it clicks in place.
CLEAN (RED) flashing
10
The robot may be stuck on an obstacle. Move the robot to a new location on a level surface.
CLEAN (RED) + DOCK (WHITE) alternating
16
The robot is stuck. Move your robot to a new location and make sure the front bumper moves in and out freely.
CLEAN (RED) + DOCK (WHITE) + ! (REDflashing
21
The robot has encountered an error while booting. Please turn the power off and back on.
CLEAN (WHITE) + DOCK (RED) flashing
23
Make sure the base indicator light turns blue to confirm your robot is placed on the base correctly.
BATTERY ICON (RED) flashing
24
The battery is critically low and needs recharging. Please pick up your robot and place it on the base. Make sure the base indicator light turns blue to confirm that your robot is placed on the base correctly.
DOCK (WHITE) +! (RED) flashing
24
The robot has encountered an error while charging. Please make sure you are using the correct power cord for the base.
DOCK (RED) FLASHING +! (RED) solid
26
Blockage in the dustbin. Check the base and robot dust bin for clogs. Clear any debris and reinstall the dust bin, ensuring that it clicks into place.

Shark AI 360 RV2500SEU Replacement Parts

How to Diagnose and Repair a Shark AI 360 RV2500SEU

This guide will help you identify and resolve issues with your Shark AI 360 RV2500SEU Robot Vacuum.

Shark AI 360 RV2500SEU Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Shark AI 360 RV2500SEU with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their robot vacuum and avoid common issues.

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Ask a Shark AI 360 RV2500SEU Question

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