If you are having problems with your Polaris Vrx iQ Pool Cleaner, you are not alone. Many Polaris Vrx iQ owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.
The Polaris Vrx iQ Pool Cleaner lights on control box flash after pressing Start/Stop
Cause
Solution
Floating cable not connected
Unplug and then reconnect the floating cable to the control box.
Cleaner not fully submerged
Remove cleaner from pool and re-submerge
Poor connection or need to
Unplug the control box and reconnect to a GFCI outlet.
Press “Start” to begin a new cycle.
Propeller or wheels may be jammed and not turning correctly
Contact your local retailer to request a diagnostic review. If the problem is not resolved, contact Polaris Technical Support at 1-800-822-7933.
The Polaris Vrx iQ Pool Cleaner flashing lights appear on the control box during the cleaning cycle
Cause
Solution
Cleaner not fully submerged
Remove cleaner from pool and re-submerge
The Polaris Vrx iQ Pool Cleaner does not stay on the pool surface or is floating excessively
Cause
Solution
There is air trapped inside the cleaner housing
Remove cleaner from pool and re-submerge
The filter canister is full or dirty
Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
The Polaris Vrx iQ Pool Cleaner is not climbing walls
Cause
Solution
The filter canister is full or dirty
Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
Tire treads worn down
See Replacing Worn Parts.
Confirm appropriate pool chemistry
Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.
The Polaris Vrx iQ Pool Cleaner is not moving
Cause
Solution
Not supplied with electricity.
The outlet the control box is connected to, is not supplying electrical power. Check that the outlet to which the control box is connected is receiving electricity.
Cycle not started
Press the Start button to initiate a cleaning cycle.
Reset needed
Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Polaris Technical Support at 1-800-822-7933.
The Polaris Vrx iQ Pool Cleaner floating cable has excessive tangling
Cause
Solution
Too much cable in the water
Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck
Removal needed
Untangle the twisted cord and lay in sun to reduce memory
The Polaris Vrx iQ Pool Cleaner is not cleaning the pool effectively
Cause
Solution
The filter canister is full or dirty
Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
Brushes are worn
Check the wear indicator(s)
Cable is excessively tangled
Untangle the twisted cord and lay in sun to reduce memory
The wheels on my polaris vrx iq awd have stopped working on one side. They are not turning at all.
Having the same issue, any luck on your end
OUr polaris is not even turning on. For a second after you plug it in, it flashes then shuts right back off. Nothing on the screen.
I have the same issue – did you figure it out?
Same thing with ours there is power and it will not do anything
No power to the control panel
Control panel not cutting on after verified power is sufficient.
Not getting power into the control center. Sometimes it will flash on then cut off.