Polaris Vrx iQ Troubleshooting

If you are having problems with your Polaris Vrx iQ Pool Cleaner, you are not alone. Many Polaris Vrx iQ owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Polaris Vrx iQ

Polaris Vrx iQ Pool Cleaner Problems

The Polaris Vrx iQ Pool Cleaner lights on control box flash after pressing Start/Stop

Cause Solution
  • Floating cable not connected
  • Unplug and then reconnect the floating cable to the control box.
  • Cleaner not fully submerged
  • Remove cleaner from pool and re-submerge
  • Poor connection or need to
  • Unplug the control box and reconnect to a GFCI outlet.
  • Press “Start” to begin a new cycle.
  • Propeller or wheels may be jammed and not turning correctly
  • Contact your local retailer to request a diagnostic review. If the problem is not resolved, contact Polaris Technical Support at 1-800-822-7933.

The Polaris Vrx iQ Pool Cleaner flashing lights appear on the control box during the cleaning cycle

Cause Solution
  • Cleaner not fully submerged
  • Remove cleaner from pool and re-submerge

The Polaris Vrx iQ Pool Cleaner does not stay on the pool surface or is floating excessively

Cause Solution
  • There is air trapped inside the cleaner housing
  • Remove cleaner from pool and re-submerge
  • The filter canister is full or dirty
  • Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner

The Polaris Vrx iQ Pool Cleaner is not climbing walls

Cause Solution
  • The filter canister is full or dirty
  • Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
  • Tire treads worn down
  • See Replacing Worn Parts.
  • Confirm appropriate pool chemistry
  • Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.

The Polaris Vrx iQ Pool Cleaner is not moving

Cause Solution
  • Not supplied with electricity.
  • The outlet the control box is connected to, is not supplying electrical power. Check that the outlet to which the control box is connected is receiving electricity.
  • Cycle not started
  • Press the Start button to initiate a cleaning cycle.
  • Reset needed
  • Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Polaris Technical Support at 1-800-822-7933.

The Polaris Vrx iQ Pool Cleaner floating cable has excessive tangling

Cause Solution
  • Too much cable in the water
  • Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck
  • Removal needed
  • Untangle the twisted cord and lay in sun to reduce memory

The Polaris Vrx iQ Pool Cleaner is not cleaning the pool effectively

Cause Solution
  • The filter canister is full or dirty
  • Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
  • Brushes are worn
  • Check the wear indicator(s)
  • Cable is excessively tangled
  • Untangle the twisted cord and lay in sun to reduce memory

Polaris Vrx iQ Replacement Parts

Troubleshooting a Polaris Vrx iQ Pool Cleaner

Share your Polaris Vrx iQ Pool Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

  1. The wheels on my polaris vrx iq awd have stopped working on one side. They are not turning at all.

    2
    Reply
  2. OUr polaris is not even turning on. For a second after you plug it in, it flashes then shuts right back off. Nothing on the screen.

    1
    Reply
  3. Control panel not cutting on after verified power is sufficient.

    Reply
  4. Not getting power into the control center. Sometimes it will flash on then cut off.

    Reply

Polaris Vrx iQ Issues? Need Help?

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