Polaris Tr35P Troubleshooting

If you are having problems with your Polaris Tr35P Pool Cleaner, you are not alone. Many Polaris Tr35P owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Polaris Tr35P

What to do if your Polaris Tr35P is not working?

If your Polaris TR35P pool cleaner is not working, start by checking if it hangs up on steps or other obstacles for longer than 3 minutes. To troubleshoot, check the wheel RPM to ensure it’s within the correct range, verify the backup valve is cycling, and adjust the thrust jet for proper navigation. It’s also a good idea to remove any unnecessary pool hardware or install a Ladder Guard Kit (Part #G21) from a dealer. If the cleaner does not back up or only turns in one direction, make sure the feed hose is floating and not waterlogged, and check the RPM again. Empty the bag if it’s full, and if the head float contains water, replace it to maintain buoyancy.

Should the Polaris TR35P still not clean the entire pool or appear sluggish, running with less power than normal, inspect the filter screen in the in-line filter and clean it if necessary. Additionally, clean the skimmer basket, pump basket, and pool filter, and check all hoses, connections, and swivels for leaks that might be causing a loss of water pressure. If the feed hose becomes tangled, remeasure it to ensure it’s the correct length for the pool, check that the hose swivels and connections turn freely, and ensure that the hose is floating. If the cleaner flies around the pool or does not make contact with the bottom, confirm that the appropriate restrictor disk is installed in the UWF to manage water flow and check the wheel RPM. If the RPM is too high, adjust the pressure relief valve accordingly.

Following these troubleshooting steps should help resolve most issues with the Polaris TR35P pool cleaner. If the problem persists, consult the user manual or contact customer support for further assistance.

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Polaris Tr35P Pool Cleaner Problems

Below are common issues and solutions for the Polaris Tr35P:

The Polaris Tr35P Cleaner hangs up on steps or other obstacles for longer than 3 minutes.

Solution:

  • Check the wheel RPM.
  • Verify the back-up valve is cycling.
  • Adjust the thrust jet.
  • Remove unnecessary pool hardware or install a Ladder Guard Kit (order part #G21 from a dealer).

The Polaris Tr35P Cleaner does not back up.

Solution:

  • Verify the back-up valve is cycling.
  • Check the wheel RPM.
  • If the bag is full, empty it.
  • If head float has water in it, replace it.
  • Make sure feed hose is floating.

The Polaris Tr35P Cleaner only turns in one direction.

Solution:

  •  Adjust the thrust jet.
  • Make sure feed hose is floating.

The Polaris Tr35P Cleaner is sluggish, running with less power than normal.

Solution:

  • Check the filter screen in the in-line filter and clean, if necessary.
  • Clean the skimmer basket, pump basket, and pool filter.
  • Check all of the hoses, connections, and swivels for leaks that could cause loss of water pressure.
  • Check the wheel RPM.

The Polaris Tr35P Feed hose becomes tangled.

Solution:

  • Remeasure the hose to verify that it is adjusted to the proper length for the pool shape.
  • With the cleaner operating, check that the swivels in the hose and the hose connections turn freely.
  • Make sure feed hose is floating.
  • With the cleaner turned off, spin each of the wheels. All wheels should turn together.

The Polaris Tr35P Cleaner flies around the pool and/or does not make contact with the bottom.

Solution:

  • Confirm that the blue restrictor disk is installed in the UWF® to decrease water flow. Or, install the red restrictor disk to decrease water flow even more.
  • Check the wheel RPM. If more than 32 RPM, unscrew the pressure relief valve to decrease water flow to cleaner. Note: The pressure relief valve should only be adjusted when a restrictor is installed.
  • Verify the back-up valve is cycling. Hold the valve out of the water and watch the jet. It should come on and go off.

The Polaris Tr35P Sweep hose is sucked into the vacuum tube.

Solution:

  • Make sure the opening at the end of the sweep hose is not blocked by the sweep hose scrubber.
  • Adjust the sweep hose to a gentle sweeping motion.

The Polaris Tr35P Sweep hose sprays too much water out of the pool.

Solution:

  • Adjust the speed of the sweep hose by tightening the adjustment screw.
  • Replace the sweep hose scrubber if it is worn or missing.
  • Add a sweep hose weight (order part #B2) to keep the sweep hose from spraying.

The Polaris Tr35P cleaner does not clean the entire pool.

Solution:

  • Check the hose length reaches within 6” of the farthest point of the pool. If not, order a new hose section from your cleaner dealer.
  • Check thrust jet for 11:00 position that optimizes random turning.
  • While the cleaner is operating, hold it upside down and look into the vacuum tube. There should be three distinct, even jets of water. If there are not, contact Customer Service or a cleaner authorized Service Center for assistance.

The Polaris Tr35P cleaner is running in circles on its side.

Solution:

  • Check filter bag, if full it can weigh the cleaner down on one side.
  • Remove the head float and shake it. If there is water in the float, order a new one.
  • Check the hose floats to make sure they are spaced evenly.

Polaris Tr35P Replacement Parts

How to Diagnose and Repair a Polaris Tr35P

This guide will help you identify and resolve issues with your Polaris Tr35P Pool Cleaner.

Polaris Tr35P Pool Cleaner Troubleshooting

Share your Polaris Tr35P Pool Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

  1. My single wheel is not turning. I manually move it and, in the past, it has then begun working–for awhile. But right now it is not working at ALL! HELP!

    Reply

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