Polaris Phenom iQ+ Error Codes
Information about the cleaner status and any relevant condition will be displayed on the control box and/or in the iAquaLink® app.
In-App Display |
Solution |
- Pump Motor
- Traction Motor Right
- Traction Motor Left
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- Check for corrosion or bent pins in the power cable connection area.
- Turn each wheel one quarter turn in one direction repeatedly until rotation is smooth. Repeat, turning wheels in the opposite direction until rotation is smooth.
- If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
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- Check for small debris or hair in the fan impeller.
- Thoroughly clean the filter canister.
- If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
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- Drive Motor Consumption Right
- Drive Motor Consumption Left
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- Thoroughly clean the filter canister.
- Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
- If this does not resolve the problem, contact your local
- retailer for a diagnostic review or call customer service
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- Turn cleaner power off, then submerge cleaner according to correct procedure.
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- Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
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- Cleaner has completed a cleaning cycle. This is not an error. No action required.
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- Turn cleaner power off and on again to reset.
- Check floating cable connection to the control box.
- Check for corrosion or bent pins at the connection point.
- If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
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- Contact approved service station for replacement
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- Check that the control box is plugged into a GFCI outlet and that the Wi-Fi icon is illuminated.
- If not, go through the set-up steps to reconnect to the home router. Check that the router is in close enough range to the control box. Install a Wi-Fi extender if necessary.
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The Polaris Phenom iQ+ Lights on control box flash after pressing Start/Stop
Cause |
Solution |
- Floating cable not connected
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- Unplug and then reconnect the floating cable to the control box.
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- Cleaner not fully submerged
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- Remove cleaner from pool and re-submerge
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- Poor connection or need to
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- Unplug the control box and reconnect to a GFCI outlet.
- Press “Start” to begin a new cycle.
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- Propeller or wheels may be jammed and not turning correctly
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- Contact your local retailer to request a diagnostic review. If the problem is not resolved, contact Polaris Technical Support at 1-800-822-7933.
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The Polaris Phenom iQ+ flashing lights appear on the control box during the cleaning cycle
Cause |
Solution |
- Cleaner not fully submerged
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- Remove cleaner from pool and re-submerge
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The Polaris Phenom iQ+ cleaner does not stay on the pool surface or is floating excessively
Cause |
Solution |
- There is air trapped inside the cleaner housing
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- Remove cleaner from pool and re-submerge
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- The filter canister is full or dirty
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- Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
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The Polaris Phenom iQ+ cleaner is not climbing walls
Cause |
Solution |
- The filter canister is full or dirty
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- Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
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- See Replacing Worn Parts.
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- Confirm appropriate pool chemistry
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- Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.
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The Polaris Phenom iQ+ cleaner is not moving
Cause |
Solution |
- Not supplied with electricity.
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- The outlet the control box is connected to, is not supplying electrical power. Check that the outlet to which the control box is connected is receiving electricity.
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- Press the Start button to initiate a cleaning cycle.
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- Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Polaris Technical Support at 1-800-822-7933.
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The Polaris Phenom iQ+ floating cable has excessive tangling
Cause |
Solution |
- Too much cable in the water
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- Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck
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- Untangle the twisted cord and lay in sun to reduce memory
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The Polaris Phenom iQ+ cleaner is not cleaning the pool effectively
Cause |
Solution |
- The filter canister is full or dirty
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- Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
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- Check the wear indicator(s)
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- Cable is excessively tangled
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- Untangle the twisted cord and lay in sun to reduce memory
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Going in circles