Polaris Phenom iQ+ Troubleshooting

If you are having problems with your Polaris Phenom iQ+ Pool Cleaner, you are not alone. Many Polaris Phenom iQ+ owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Polaris Phenom iQ+

Polaris Phenom iQ+ Pool Cleaner Problems

Polaris Phenom iQ+ Error Codes

Information about the cleaner status and any relevant condition will be displayed on the control box and/or in the iAquaLink® app.

In-App Display Solution
  • Pump Motor
  • Traction Motor Right
  • Traction Motor Left
  • Check for corrosion or bent pins in the power cable connection area.
  • Turn each wheel one quarter turn in one direction repeatedly until rotation is smooth. Repeat, turning wheels in the opposite direction until rotation is smooth.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
  • Pump Motor Consumption
  • Check for small debris or hair in the fan impeller.
  • Thoroughly clean the filter canister.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
  • Drive Motor Consumption Right
  • Drive Motor Consumption Left
  • Thoroughly clean the filter canister.
  • Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
  • If this does not resolve the problem, contact your local
  • retailer for a diagnostic review or call customer service
  • Cleaner Floating
  • Turn cleaner power off, then submerge cleaner according to correct procedure.
  • Cleaner Out of the Water
  • Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
  • N/A
  • Cleaner has completed a cleaning cycle. This is not an error. No action required.
  • Communication
  • Turn cleaner power off and on again to reset.
  • Check floating cable connection to the control box.
  • Check for corrosion or bent pins at the connection point.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
  • Sensor Unit
  • Contact approved service station for replacement
  • Connection Error
  • Check that the control box is plugged into a GFCI outlet and that the Wi-Fi icon is illuminated.
  • If not, go through the set-up steps to reconnect to the home router. Check that the router is in close enough range to the control box. Install a Wi-Fi extender if necessary.

The Polaris Phenom iQ+ Lights on control box flash after pressing Start/Stop

Cause Solution
  • Floating cable not connected
  • Unplug and then reconnect the floating cable to the control box.
  • Cleaner not fully submerged
  • Remove cleaner from pool and re-submerge
  • Poor connection or need to
  • Unplug the control box and reconnect to a GFCI outlet.
  • Press “Start” to begin a new cycle.
  • Propeller or wheels may be jammed and not turning correctly
  • Contact your local retailer to request a diagnostic review. If the problem is not resolved, contact Polaris Technical Support at 1-800-822-7933.

The Polaris Phenom iQ+ flashing lights appear on the control box during the cleaning cycle

Cause Solution
  • Cleaner not fully submerged
  • Remove cleaner from pool and re-submerge

The Polaris Phenom iQ+ cleaner does not stay on the pool surface or is floating excessively

Cause Solution
  • There is air trapped inside the cleaner housing
  • Remove cleaner from pool and re-submerge
  • The filter canister is full or dirty
  • Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner

The Polaris Phenom iQ+ cleaner is not climbing walls

Cause Solution
  • The filter canister is full or dirty
  • Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
  • Tire treads worn down
  • See Replacing Worn Parts.
  • Confirm appropriate pool chemistry
  • Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.

The Polaris Phenom iQ+ cleaner is not moving

Cause Solution
  • Not supplied with electricity.
  • The outlet the control box is connected to, is not supplying electrical power. Check that the outlet to which the control box is connected is receiving electricity.
  • Cycle not started
  • Press the Start button to initiate a cleaning cycle.
  • Reset needed
  • Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Polaris Technical Support at 1-800-822-7933.

The Polaris Phenom iQ+ floating cable has excessive tangling

Cause Solution
  • Too much cable in the water
  • Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck
  • Removal needed
  • Untangle the twisted cord and lay in sun to reduce memory

The Polaris Phenom iQ+ cleaner is not cleaning the pool effectively

Cause Solution
  • The filter canister is full or dirty
  • Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
  • Brushes are worn
  • Check the wear indicator(s)
  • Cable is excessively tangled
  • Untangle the twisted cord and lay in sun to reduce memory

Polaris Phenom iQ+ Replacement Parts

Troubleshooting a Polaris Phenom iQ+ Pool Cleaner

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