Polaris Phenom iQ+ Troubleshooting

If you are having problems with your Polaris Phenom iQ+ Pool Cleaner, you are not alone. Many Polaris Phenom iQ+ owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Polaris Phenom iQ+

What to do if your Polaris Phenom iQ+ is not working?

If your Polaris Phenom iQ+ pool cleaner is not working, begin by checking for flashing lights on the control box during the cleaning cycle, as this can indicate the cleaner is not fully submerged. Remove the cleaner from the pool and re-submerge it to ensure proper submersion. Additionally, if there is air trapped inside the cleaner housing or if the filter canister is full or dirty, these issues can prevent the cleaner from staying on the pool surface or climbing the walls. Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush, then re-submerge the cleaner.

Should the Polaris Phenom iQ+ still not clean the entire pool or if it is not moving, check that the cleaner is supplied with electricity and that the control box is connected to a working outlet. Press the Start button to initiate a cleaning cycle. If the cleaner still does not move, reset the unit by disconnecting the power and reconnecting after 20 seconds. If the problem is not resolved, contact your local retailer for a diagnostic review or reach out to Polaris Technical Support.

Following these troubleshooting steps should help resolve most issues with the Polaris Phenom iQ+ pool cleaner. If the problem persists, consult the user manual or contact customer support for further assistance.

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Polaris Phenom iQ+ Pool Cleaner Problems

Below are common issues and solutions for the Polaris Phenom iQ+:

Polaris Phenom iQ+ Error Codes

Information about the cleaner status and any relevant condition will be displayed on the control box and/or in the iAquaLink® app.

In-App Display Solution
  • Pump Motor
  • Traction Motor Right
  • Traction Motor Left
  • Check for corrosion or bent pins in the power cable connection area.
  • Turn each wheel one quarter turn in one direction repeatedly until rotation is smooth. Repeat, turning wheels in the opposite direction until rotation is smooth.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
  • Pump Motor Consumption
  • Check for small debris or hair in the fan impeller.
  • Thoroughly clean the filter canister.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
  • Drive Motor Consumption Right
  • Drive Motor Consumption Left
  • Thoroughly clean the filter canister.
  • Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
  • If this does not resolve the problem, contact your local
  • retailer for a diagnostic review or call customer service
  • Cleaner Floating
  • Turn cleaner power off, then submerge cleaner according to correct procedure.
  • Cleaner Out of the Water
  • Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
  • N/A
  • Cleaner has completed a cleaning cycle. This is not an error. No action required.
  • Communication
  • Turn cleaner power off and on again to reset.
  • Check floating cable connection to the control box.
  • Check for corrosion or bent pins at the connection point.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
  • Sensor Unit
  • Contact approved service station for replacement
  • Connection Error
  • Check that the control box is plugged into a GFCI outlet and that the Wi-Fi icon is illuminated.
  • If not, go through the set-up steps to reconnect to the home router. Check that the router is in close enough range to the control box. Install a Wi-Fi extender if necessary.

The Polaris Phenom iQ+ Lights on control box flash after pressing Start/Stop

Cause Solution
  • Floating cable not connected
  • Unplug and then reconnect the floating cable to the control box.
  • Cleaner not fully submerged
  • Remove cleaner from pool and re-submerge
  • Poor connection or need to
  • Unplug the control box and reconnect to a GFCI outlet.
  • Press “Start” to begin a new cycle.
  • Propeller or wheels may be jammed and not turning correctly
  • Contact your local retailer to request a diagnostic review. If the problem is not resolved, contact Polaris Technical Support at 1-800-822-7933.

The Polaris Phenom iQ+ flashing lights appear on the control box during the cleaning cycle

Cause Solution
  • Cleaner not fully submerged
  • Remove cleaner from pool and re-submerge

The Polaris Phenom iQ+ cleaner does not stay on the pool surface or is floating excessively

Cause Solution
  • There is air trapped inside the cleaner housing
  • Remove cleaner from pool and re-submerge
  • The filter canister is full or dirty
  • Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner

The Polaris Phenom iQ+ cleaner is not climbing walls

Cause Solution
  • The filter canister is full or dirty
  • Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
  • Tire treads worn down
  • See Replacing Worn Parts.
  • Confirm appropriate pool chemistry
  • Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.

The Polaris Phenom iQ+ cleaner is not moving

Cause Solution
  • Not supplied with electricity.
  • The outlet the control box is connected to, is not supplying electrical power. Check that the outlet to which the control box is connected is receiving electricity.
  • Cycle not started
  • Press the Start button to initiate a cleaning cycle.
  • Reset needed
  • Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Polaris Technical Support at 1-800-822-7933.

The Polaris Phenom iQ+ floating cable has excessive tangling

Cause Solution
  • Too much cable in the water
  • Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck
  • Removal needed
  • Untangle the twisted cord and lay in sun to reduce memory

The Polaris Phenom iQ+ cleaner is not cleaning the pool effectively

Cause Solution
  • The filter canister is full or dirty
  • Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
  • Brushes are worn
  • Check the wear indicator(s)
  • Cable is excessively tangled
  • Untangle the twisted cord and lay in sun to reduce memory

Polaris Phenom iQ+ Replacement Parts

How to Diagnose and Repair a Polaris Phenom iQ+

This guide will help you identify and resolve issues with your Polaris Phenom iQ+ Pool Cleaner.

Polaris Phenom iQ+ Pool Cleaner Troubleshooting

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Polaris Phenom iQ+ Issues? Need Help?

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