Polaris P965Iq Error Codes
The cleaner status and any relevant condition will be displayed on the control unit and/ or in the iAquaLink™ app.
Control Unit
Display |
In-App Display |
Solution |
1
2
3
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- Pump Motor
- Traction Motor Right
- Traction Motor Left
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- Check for corrosion or bent pins in the power cable connection area.
- Turn each wheel one quarter turn in one direction repeatedly until rotation is smooth. Repeat, turning wheels in the opposite direction until rotation is smooth.
- If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
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4
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- Check for small debris or hair in the fan impeller.
- Thoroughly clean the filter canister.
- If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
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5
6
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- Drive Motor Consumption Right
- Drive Motor Consumption Left
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- Thoroughly clean the filter canister.
- Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
- If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
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7
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- Turn cleaner power off, then submerge cleaner according to correct procedure.
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8
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- Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
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9
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- Cleaner has completed a cleaning cycle. This is not
an error. No action required.
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10
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- Turn cleaner power off and on again to reset.
- Check floating cable connection to the control unit.
Check for corrosion or bent pins at the connection point.
- If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
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N/A
|
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- Check that the control unit is plugged into a GFCI outlet and that the LAN/WEB icons on the box are illuminated.
- If not, go through the set-up steps to reconnect to the home router or press the Wi-Fi to Phone button to connect the system in 15-minute Wi-Fi to Phone mode. Check that the router is in close enough range to the control unit. Install a Wi-Fi extender if necessary.
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Polaris P965Iq Lights on control unit flash after pressing Start/Stop
Cause |
Solution |
- Floating cable not connected
|
- Unplug and then reconnect the floating cable to the control unit.
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- Cleaner not fully submerged.
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- Remove cleaner from pool and re-submerge.
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- Poor connection or need to restart cycle.
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- Unplug the control unit and reconnect to a GFCI outlet. Press “Start” to begin a new cycle.
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- Propeller or wheels may be jammed and not turning correctly.
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- Contact your local retailer to request a diagnostic review. If the problem is not resolved, contact Polaris Technical Support at 1-800-822-7933.
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Polaris P965Iq flashing lights appear on the control unit during the cleaning cycle.
Cause |
Solution |
- Cleaner not fully submerged
|
- Remove cleaner from pool and re-submerge.
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Polaris P965Iq cleaner does not stay on the pool surface or is floating excessively
Cause |
Solution |
- There is air trapped inside the cleaner housing.
|
- Remove cleaner from pool and re-submerge.
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- The filter canister is full or dirty
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- Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
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Polaris P965Iq cleaner is not climbing walls.
Cause |
Solution |
- The filter canister is full or dirty.
|
- Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
|
|
- See: Replacing Wear Parts
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- Confirm appropriate pool chemistry
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- Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.
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Polaris P965Iq cleaner is not moving
Cause |
Solution |
- Not connected to electricity.
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- The outlet the control unit is connected to, is not supplying electrical power. Check that the outlet to which the control unit is connected is receiving electricity.
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- Press the Start button to initiate a cleaning cycle.
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- Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Polaris Technical Support at 1-800-822-7933.
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Polaris P965Iq floating cable has excessive tangling
Cause |
Solution |
- Too much cable in the water
|
- Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck.
|
|
- Untangle the twisted cord and lay in sun to reduce memory.
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Polaris P965Iq cleaner is not cleaning the pool effectively.
Cause |
Solution |
- Filter canister is full or dirty.
|
- Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
|
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- Check the wear indicator(s).
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- Cable is excessively tangled.
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- Untangle the twisted cord and lay in sun to reduce memory
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Polaris P965Iq All lights are off
Cause |
Solution |
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- Shield the lights to block sunlight and re-check if the lights are lit.
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- Control box is unplugged.
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- Plug the control box into a GFCI outlet.
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- Verify that the breaker is on and electricity is being supplied to the outlet.
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- Lost internet connection.
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- Check internet connection – Network may be down.
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Polaris P965Iq LAN/WEB lights are not on
Cause |
Solution |
|
- Check internet connection – Network may be down.
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Polaris P965Iq LAN/WEB lights are on but there is no (or spotty) Wi-Fi connection, and/or app reads “Connection Error”
Cause |
Solution |
- Control box is too far from home router
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- Relocate the control box as near to the home router as practical.
|
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- Check for adequate Wi-Fi signal strength.
- With a Windows laptop, go to Network Connections in the Control Panel. Check Signal Strength meter under Wireless
Network Connection icon while standing near the control box.
- With a smart device, search for, download,a nd use an app that can check signal strength while standing near the control box. If Wi-Fi signal is weak, consider installing a
Wi-Fi extender.
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Polaris P965Iq LAN/WEB lights are on but there is no (or spotty) Wi-Fi connection, and/or app reads “Connection Error”
Cause |
Solution |
- Control box is too far from home router
|
- Relocate the control box as near to the home router as practical.
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Polaris P965Iq Only one of the LAN/WEB lights are on
Cause |
Solution |
- Connectivity issue with local Wi-Fi or connection to the server.
|
Contact your local internet service provider.
- Unplug your control box and wait 10 seconds. Plug in the box again and see if the lights illuminate.
- Check Internet connection – Network may be down
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Polaris P965Iq LAN/WEB lights are flashing
Cause |
Solution |
- Antenna firmware update in progress.
|
- Flashing may continue up to ten minutes until update is complete.
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