Polaris P965Iq Troubleshooting

If you are having problems with your Polaris P965Iq Pool Cleaner, you are not alone. Many Polaris P965Iq owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Polaris P965Iq

Polaris P965Iq Pool Cleaner Problems

Polaris P965Iq Error Codes

The cleaner status and any relevant condition will be displayed on the control unit and/ or in the iAquaLink™ app.

Control Unit
Display
In-App Display Solution

1

2

3

  • Pump Motor
  • Traction Motor Right
  • Traction Motor Left
  • Check for corrosion or bent pins in the power cable connection area.
  • Turn each wheel one quarter turn in one direction repeatedly until rotation is smooth. Repeat, turning wheels in the opposite direction until rotation is smooth.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

4

  • Pump Motor Consumption
  • Check for small debris or hair in the fan impeller.
  • Thoroughly clean the filter canister.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

5

6

  • Drive Motor Consumption Right
  • Drive Motor Consumption Left
  • Thoroughly clean the filter canister.
  • Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

7

  • Cleaner Floating
  • Turn cleaner power off, then submerge cleaner according to correct procedure.

8

  • Cleaner Out of the Water
  • Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.

9

  • N/A
  • Cleaner has completed a cleaning cycle. This is not
    an error. No action required.

10

  • Communication
  • Turn cleaner power off and on again to reset.
  • Check floating cable connection to the control unit.
    Check for corrosion or bent pins at the connection point.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

N/A

  • Connection Error
  • Check that the control unit is plugged into a GFCI outlet and that the LAN/WEB icons on the box are illuminated.
  • If not, go through the set-up steps to reconnect to the home router or press the Wi-Fi to Phone button to connect the system in 15-minute Wi-Fi to Phone mode. Check that the router is in close enough range to the control unit. Install a Wi-Fi extender if necessary.

Polaris P965Iq Lights on control unit flash after pressing Start/Stop

Cause Solution
  • Floating cable not connected
  • Unplug and then reconnect the floating cable to the control unit.
  • Cleaner not fully submerged.
  • Remove cleaner from pool and re-submerge.
  • Poor connection or need to restart cycle.
  • Unplug the control unit and reconnect to a GFCI outlet. Press “Start” to begin a new cycle.
  • Propeller or wheels may be jammed and not turning correctly.
  • Contact your local retailer to request a diagnostic review. If the problem is not resolved, contact Polaris Technical Support at 1-800-822-7933.

Polaris P965Iq flashing lights appear on the control unit during the cleaning cycle.

Cause Solution
  • Cleaner not fully submerged
  • Remove cleaner from pool and re-submerge.

Polaris P965Iq cleaner does not stay on the pool surface or is floating excessively

Cause Solution
  • There is air trapped inside the cleaner housing.
  • Remove cleaner from pool and re-submerge.
  • The filter canister is full or dirty
  • Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner

Polaris P965Iq cleaner is not climbing walls.

Cause Solution
  • The filter canister is full or dirty.
  • Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
  • Tire treads worn down
  • See: Replacing Wear Parts
  • Confirm appropriate pool chemistry
  • Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.

Polaris P965Iq cleaner is not moving

Cause Solution
  • Not connected to electricity.
  • The outlet the control unit is connected to, is not supplying electrical power. Check that the outlet to which the control unit is connected is receiving electricity.
  • Cycle not started.
  • Press the Start button to initiate a cleaning cycle.
  • Reset needed
  • Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Polaris Technical Support at 1-800-822-7933.

Polaris P965Iq floating cable has excessive tangling

Cause Solution
  • Too much cable in the water
  • Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck.
  • Removal needed
  • Untangle the twisted cord and lay in sun to reduce memory.

Polaris P965Iq cleaner is not cleaning the pool effectively.

Cause Solution
  • Filter canister is full or dirty.
  • Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
  • Brushes are worn.
  • Check the wear indicator(s).
  • Cable is excessively tangled.
  • Untangle the twisted cord and lay in sun to reduce memory

Polaris P965Iq All lights are off

Cause Solution
  • Bright sunlight
  • Shield the lights to block sunlight and re-check if the lights are lit.
  • Control box is unplugged.
  • Plug the control box into a GFCI outlet.
  • Power outage.
  • Verify that the breaker is on and electricity is being supplied to the outlet.
  • Lost internet connection.
  • Check internet connection – Network may be down.

Polaris P965Iq LAN/WEB lights are not on

Cause Solution
  • Lost internet connection
  • Check internet connection – Network may be down.

Polaris P965Iq LAN/WEB lights are on but there is no (or spotty) Wi-Fi connection, and/or app reads “Connection Error”

Cause Solution
  • Control box is too far from home router
  • Relocate the control box as near to the home router as practical.
  • Weak Wi-Fi signal
  • Check for adequate Wi-Fi signal strength.
  • With a Windows laptop, go to Network Connections in the Control Panel. Check Signal Strength meter under Wireless
    Network Connection icon while standing near the control box.
  • With a smart device, search for, download,a nd use an app that can check signal strength while standing near the control box. If Wi-Fi signal is weak, consider installing a
    Wi-Fi extender.

Polaris P965Iq LAN/WEB lights are on but there is no (or spotty) Wi-Fi connection, and/or app reads “Connection Error”

Cause Solution
  • Control box is too far from home router
  • Relocate the control box as near to the home router as practical.

Polaris P965Iq Only one of the LAN/WEB lights are on

Cause Solution
  • Connectivity issue with local Wi-Fi or connection to the server.
Contact your local internet service provider.

  • Unplug your control box and wait 10 seconds. Plug in the box again and see if the lights illuminate.
  • Check Internet connection – Network may be down

Polaris P965Iq LAN/WEB lights are flashing

Cause Solution
  • Antenna firmware update in progress.
  • Flashing may continue up to ten minutes until update is complete.

Polaris P965Iq Replacement Parts

Polaris P965Iq Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Polaris P965Iq with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their pool cleaner and avoid common issues.

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