Polaris Maxx Troubleshooting

If you are having problems with your Polaris Maxx Pool Cleaner, you are not alone. Many Polaris Maxx owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Polaris Maxx View Polaris Maxx Manual

What to do if your Polaris Maxx is not working?

If your Polaris Maxx pool cleaner is not working, start by confirming that the main drain is closed, as an open drain can affect the cleaner’s ability to move properly. Next, check the wheel speed to ensure proper flow is being maintained; refer to the section “Check for Proper Flow” in the user manual for guidance. Inspect the tracks for any worn interior teeth and contact your dealer for replacement tracks if necessary. It’s also crucial to clean or backwash the pool filter and empty the pump basket to prevent obstructions that could impede movement.

Should the Polaris Maxx still not clean the entire pool or seems to be moving slowly, check for debris caught in the engine and refer to the “Remove Debris from Engine” section of the manual for instructions on how to clean it. Consider switching the cleaner to large debris cleaning mode as described in the “Cleaner Vacuum Modes” section. Additionally, check for air in the system, which can be indicated by a dropping water level in the pump basket or excessive air bubbles in the pump basket or coming from the return lines. Ensure all hose connections are secure, tighten all fittings at the pump, and check the pump basket o-ring for wear. For skimmer installations, verify that the Flowkeeper™ can move freely with the water flow.

Following these troubleshooting steps should help resolve most issues with the Polaris Maxx pool cleaner. If the problem persists, consult the user manual or contact customer support for further assistance.

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Polaris Maxx Pool Cleaner Problems

Below are common issues and solutions for the Polaris Maxx:

The Polaris Maxx Pool Cleaner does not move or moves slowly.

Solution:

  • Confirm that the main drain is closed.
  • Check wheel speed to verify proper flow. Refer to section, “Check for Proper Flow.”
  • Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks.
  • Clean or backwash filter and empty pump basket.
  • Check for debris caught in the engine. Refer to section, “Remove Debris from Engine”.
  • Switch cleaner to large debris cleaning mode. Refer to section, “Cleaner Vacuum Modes”.
  • Check for air in system. If water level in pump basket drops or you see excessive air bubbles in the pump basket or coming from the return lines, there is air in the system. Check hose connections, tighten all fittings at pump and check o-ring at pump basket for wear.
  • For skimmer installations, check the Flowkeeper™ to make sure that it can move freely with the water flow.

The Polaris Maxx Pool Cleaner pattern does not cover entire pool

Solution:

  •  Confirm proper hose length for your pool. Refer to section, “Determine Correct Hose Length.”
  • Count wheel rotations to verify proper flow. Refer to section, “Check for Proper Flow”. Adjust flow if necessary.
  • Ensure return line fittings are directed downward. Add a return diverter if necessary.
  • Make sure hose is not kinked or coiled. Lay in sun to straighten if necessary.
  • Verify hose float is positioned approximately 9″ from cleaner head on the leader hose (c/g).
  • Observe cleaner for more than five (5) minutes and ensure that each drive track is periodically reversing direction. If it is not, contact dealer or service center for help.

The Polaris Maxx Pool Cleaner gets stuck at steps.

Solution:

  • Observe cleaner for more than five (5) minutes and ensure that each drive track is periodically reversing direction. If it is not, contact you dealer or service center for help.
  • Ensure the swivel on top of the cleaner rotates freely.
  • Count wheel rotations to verify proper flow. Refer to section, “Check for Proper Flow”. Adjust flow if necessary.
  • Confirm proper hose length for your pool. Refer to section, “Determine Correct Hose Length.”

The Polaris Maxx Pool Cleaner won’t climb walls.

Solution:

  • Count wheel rotations to verify proper flow. Refer to section, “Check for Proper Flow”. Adjust flow if necessary.
  • Verify hose float is positioned approximately 9″ from cleaner

The Polaris Maxx Pool Cleaner riding on its side.

Solution:

  •  Verify hose float is positioned approximately 9″ from cleaner.

Polaris Maxx Replacement Parts

How to Diagnose and Repair a Polaris Maxx

This guide will help you identify and resolve issues with your Polaris Maxx Pool Cleaner.

Why Is My Polaris Maxx Pool Cleaner Not Moving or Moving Slowly?

Checking the Main Drain and Wheel Speed

  • Ensure the main pool drain is closed, as an open drain can affect the cleaner’s functionality.
  • Assess the wheel speed to confirm proper water flow, which is critical for the cleaner’s movement. The procedure to “Check for Proper Flow” is outlined in your user manual.

Inspecting Tracks and Performing Filter Maintenance

  • Look at the interior teeth of the tracks for signs of wear. Worn tracks can hinder the cleaner’s ability to move and should be replaced by contacting your dealer.
  • Regularly clean or backwash your pool filter and clear out the pump basket to prevent the cleaner from slowing down due to clogged filters or debris.

Dealing with Engine Debris and Adjusting Vacuum Modes

  • Check the engine for trapped debris. Instructions for “Remove Debris from Engine” can be found in the user guide.
  • If the cleaner is struggling with large debris, switch to the large debris cleaning mode as detailed in the “Cleaner Vacuum Modes” section of the manual.

Addressing Air in the System and Checking the Flowkeeper™

  • Air in the system can cause the cleaner to lose prime. Monitor the water level in the pump basket and look for excessive air bubbles. Tighten all hose connections and fittings at the pump, and inspect the pump basket o-ring for wear.
  • For those using a skimmer installation, make sure the Flowkeeper™ valve is not obstructed and can move with the water flow.

Why Doesn’t the Polaris Maxx Pool Cleaner Cover the Entire Pool?

Ensuring Proper Hose Length and Flow

  • Measure the hose to confirm it’s the right length for your pool. The “Determine Correct Hose Length” section has more information on this.
  • Perform the wheel rotation count as mentioned in “Check for Proper Flow” to ensure the cleaner is receiving the correct amount of water flow.

Optimizing Return Line Fittings and Straightening the Hose

  • Ensure that the return line fittings are pointed downward to prevent interference with the cleaner’s pattern. If needed, install a return diverter.
  • A kinked or coiled hose can restrict the cleaner’s movement. Straighten the hose by laying it out in the sun.

Adjusting the Hose Float and Monitoring Drive Tracks

  • The hose float should be positioned approximately 9 inches from the cleaner head on the leader hose to maintain proper balance and buoyancy.
  • Observe the cleaner for a continuous period to confirm that the drive tracks are reversing direction as they should. If they’re not, seek help from your dealer or service center.

What to Do When the Polaris Maxx Pool Cleaner Gets Stuck at Steps?

Observing Drive Track Reversal and Swivel Movement

  • Watch the cleaner to make sure the drive tracks are reversing direction periodically. If they’re not, your dealer or service center can provide assistance.
  • The swivel on top of the cleaner should rotate freely. If it doesn’t, it may be causing the cleaner to get stuck.

Fine-Tuning Flow and Hose Length

  • Again, check the flow by counting the wheel rotations and make adjustments as necessary.
  • Verify that the hose length is correct for your pool size to prevent the cleaner from getting hung up on the steps.

Why Won’t the Polaris Maxx Pool Cleaner Climb Walls?

Checking Flow and Hose Float Position

  • The cleaner needs proper flow to climb walls, so count the wheel rotations and adjust if necessary.
  • The hose float must be positioned correctly to ensure the cleaner maintains the right angle for wall climbing.

What Causes the Polaris Maxx Pool Cleaner to Ride on Its Side?

Adjusting the Hose Float

  • A hose float that’s too far from or too close to the cleaner can cause it to become unbalanced. Make sure it’s positioned approximately 9 inches from the cleaner head.

Polaris Maxx Pool Cleaner Troubleshooting

Share your Polaris Maxx Pool Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

  1. My Polaris MAXX vacuum outer wheels are not rotating (turning) like they used to. I’ve had the pool store look at the vacuum and they said the rubber tracks and all parts do not need to be replaced but I’m wondering if there are interior gears/gaskets that may wear out that would stop the outer wheels from rolling on the pool floor.

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      • also same issue i have replaced all parts for it and still nothing im not sure what else to do

        Reply
    • I am having the same problem Feb. 15, 2024. Leslies pool looked at mine said all was good. Thought my hose may have been old (unit is about 2-3 years old). Replaced all Zodiac hoses (no knock -offs) just now and same issue, he is staying in the deep end and staying relatively in circles. Looking to replace unit but now only sells as a complete set not just the vacuum. P.K Southern California. I would expect more for a $600 3 year old purchase.

      Reply
    • We have issues with it not crawling the walls except for a few inches but the biggest issue we have from the first couple of months after purchasing it is that the wheels just stop moving all together. We called Zodiak/Polaris and was told to take it into Leslie’s Pool Store where we bought it. We took it into the Leslie Pool store a few times and they looked it over and told us they cannot see any problem and that it should be working properly.
      Now it is out of warranty and now it only will move for about 5 min and stops. I have to give it a nudge to start it again and often have to take it out of the pool and turn all the parts manually and then it restarts. It is a real hassle. Polaris will do nothing for us now because it is out of warranty even though we told them we have been taking it into Leslie’s as instructed and they just keep telling us there is nothing wrong. I will never buy another Zodiac/Polaris again. From reading reviews we are not the only people having this issue so I am very disappointed that Zodiac/Polaris does not stand behind their product.

      Reply
  2. we just bought this Polaris Maxx cleaner and are trying to hook it up to the skimmer (we dont have a designated port). The cuff that goes in to the skimmer hole will not go in all the way and keeps popping out. it seems too big but the skimmer is standard 1.5″.

    2
    Reply
    • Hello Debbie,

      I have the same problem so I wrapped it with the black plumbing tape and it finally worked. I too wasn’t able to truly get a suction until it started sucking. I spent several hours dealing with this issue.

      Reply
  3. I bought the Polaris max this past summer, I also bought a new pump as mine went out. When I connect the line to the dedicated skin report, the wheels turn at a good pace, but when the head is completely submerged, it does not move at all at the bottom. I have removed it from the dedicated port, and feel the suction and it is very very good.

    Reply
  4. Polaris Maxx spends 90% in the deep end. Adjusted leader hose float 9 inches from cleaner head as described. Adjusted flow at 10 wheel revolutions in 24 seconds. Set up hose length to deepest end from suction port and then added leader hose as instructed.
    Spends 80% of time rotating clockwise and counterclockwise and moving maybe 2 to 4 feet and sometimes about a foot.
    Why is this cleaner rotating more than traveling in a straight path?
    Even tried adjusting flow slower and faster. Tried adjusting hose float at different heights on leader hose. Tried adding another length of hose. Nothing works. Doesn’t cover much area when moving.

    1
    Reply
  5. Changed tire tread with polaris parts. unit not moving now? not sure if something broke.

    Reply
  6. The tread belt on one side is loose and comes off the track. Can’t figure out how to adjust the tension.

    Reply
  7. Polaris maxx pool cleaner makes grinding sound tracks appear loose. I disassembled and did nit fund gear wear, p
    But shaft at top of tread appears to have a lot of movement. Could the tracks need to be replaced?

    Reply
  8. The Polaris maxx will not stay connected to the side of our pool. I purchased a lock cover and when the pump turned on, the cleaner disconnects from the pool. Please help.

    Reply
  9. I get air bubbles every time I use my Polaris Maxx. I do not have air in the system any other time

    Reply
  10. Goes in circles then straight but only a foot or two. Goes in circles, repeats

    Reply

Polaris Maxx Issues? Need Help?

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