Polaris Epic 8642 Iq Troubleshooting

If you are having problems with your Polaris Epic 8642 Iq Pool Cleaner, you are not alone. Many Polaris Epic 8642 Iq owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Polaris Epic 8642 Iq

What to do if your Polaris Epic 8642 Iq is not working?

If your Polaris Epic 8642 IQ pool cleaner is not working, the first step is to check for air trapped inside the cleaner housing, which can cause the unit to not stay on the pool surface or float excessively. Remove the cleaner from the pool and re-submerge it to eliminate any trapped air. Next, ensure the filter canister is not full or dirty; if it is, dispose of the debris and thoroughly clean the canister with mild soap and a soft brush before submerging the cleaner again.

Should the Polaris Epic 8642 IQ still not clean the entire pool or appears to be running slowly, confirm that the cleaner is connected to electricity and that the control box’s outlet is providing power. If the cleaner is not moving, press the Start button to initiate a cleaning cycle. If necessary, perform a reset by disconnecting the unit’s power and reconnecting after 20 seconds. If the problem is not resolved, it may be time to contact your local retailer for a diagnostic review or reach out to Technical Support.

Following these troubleshooting steps should help resolve most issues with the Polaris Epic 8642 IQ pool cleaner. If the problem persists, consult the user manual or contact customer support for further assistance.

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Polaris Epic 8642 Iq Pool Cleaner Problems

Below are common issues and solutions for the Polaris Epic 8642 Iq:

Polaris Epic 8642 Iq Error Codes

  • If the status indicator on the control box flashes to alert the user, follow the recommended troubleshooting tips below
  • User alerts can also be accessed in the iAquaLink® app (on connected models only)
Flashing LED In-App Display
(depending on the model)
Solution
  • Communication
  • Disconnect and reconnect the cleaner.
  • Check that the cable is properly connected to the control box.
  • Check that nothing is interfering with the cable connection area.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
  • Right traction motor
  • Left traction motor
  • Right traction motor consumption
  • Left traction motor consumption
  • Check that debris or the cable is not preventing the brushes or
    the tracks from rotating freely.
  • Check that nothing is interfering with the cable connection area.
  • Rotate the track by a quarter of a turn in the same direction until it rotates smoothly
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
  • Cleaner out of the water
  • Turn the cleaner off.
  • Clean the filter thoroughly.
  • Put it back in the water, shaking to release the air bubbles.
  • Restart the cycle.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
  • Pump motor
  • Pump motor consumption
  • Check that no debris or hair is blocking the impeller.
  • Clean the filter thoroughly.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
iAquaLink Control Models Only
  • Software update failed or
    incomplete
  • Disconnect and reconnect the control box to restart the update.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
  • Update in progress
  • Wait for the update to complete.
  • Do not disconnect the power cable from the cleaner during an update.
N/A
  • Connection error
  • Check the status of the Bluetooth/Wi-Fi LEDs on the control box.
N/A
  • A red dot appears in the “My
    systems” list
  • Robot not plugged in or not connected to the home Wi-Fi network. If the dot is red when the control box is plugged in and if the Bluetooth/Wi-Fi icons are lit up, refresh the screen (by swiping downwards).
  • If the dot turns green: the robot is ready for use.

The Polaris Epic 8642 Iq cleaner does not stay on the pool surface or is floating excessively.

Cause Solution
  • There is air trapped inside the cleaner housing.
  • Remove cleaner from pool and re-submerge
  • The filter canister is full or dirty
  • Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner

The Polaris Epic 8642 Iq cleaner is not climbing walls.

Cause Solution
  • The filter canister is full or dirty.
  • Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
  • Confirm appropriate pool chemistry
  • Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.

The Polaris Epic 8642 Iq cleaner is not moving

Cause Solution
  • Not connected to electricity.
  • The outlet the control box is connected to, is not supplying electrical power. Check that the outlet to which the control box is connected is receiving electricity.
  • Cycle not started.
  • Press the Start button to initiate a cleaning cycle
  • Reset needed
  • Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Technical Support at 1-800-822-7933.

The Polaris Epic 8642 Iq Cable is tangling in the pool.

Cause Solution
  • Cable is not spread evenly in the water
  • Verify the floating cable enters the water near the middle of the pool length. Spread all of the floating cable carefully in the pool, ensuring there are no kinks or coils. Ensure the cable is not too tightly wrapped or coiled when storing. If the problem persists, lay the cable straight in the sun to relax it and remove kinks. Follow the procedure in Cord Tangling to avoid and correct tangled cord.

The Polaris Epic 8642 Iq cleaner is not cleaning the pool effectively

Cause Solution
  • Filter canister is full or dirty.
  • Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see: Clean the Filter Canister).
  • Brushes are worn
  • Check the wear indicator(s). Contact your local dealer for spare parts.
  • Cable is excessively tangled.
  • Untangle the twisted cord and lay in sun to reduce memory. (See: Cord Tangling).

Polaris Epic 8642 Iq Replacement Parts

How to Diagnose and Repair a Polaris Epic 8642 Iq

This guide will help you identify and resolve issues with your Polaris Epic 8642 Iq Pool Cleaner.

Polaris Epic 8642 Iq Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Polaris Epic 8642 Iq with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their pool cleaner and avoid common issues.

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