Polaris Atlas Troubleshooting

If you are having problems with your Polaris Atlas Pool Cleaner, you are not alone. Many Polaris Atlas owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Polaris Atlas

What to do if your Polaris Atlas is not working?

If your Polaris Atlas pool cleaner is not working, begin by ensuring that the main drain is closed as an open drain can affect the cleaner’s functionality. Next, check the wheel speed to confirm proper flow, referring to the “Check for Proper Flow” section in the manual. Inspect the tracks for worn interior teeth and contact your dealer for replacement tracks if necessary. Also, clean or backwash the filter and empty the pump basket to remove any obstructions that could be hindering movement.

Should the Polaris Atlas still not clean the entire pool or seems to be running slowly, check for debris in the engine as outlined in the “Remove Debris from Engine” section and consider switching the cleaner to large debris cleaning mode for better results. Additionally, check for air in the system by observing the water level in the pump basket and the presence of air bubbles in the pump basket or return lines. Ensure all hose connections are tight and that the o-ring at the pump basket is not worn. For skimmer installations, make sure the Flowkeeper™ can move freely with the water flow.

Following these troubleshooting steps should help resolve most issues with the Polaris Atlas pool cleaner. If the problem persists, consult the user manual or contact customer support for further assistance.

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Polaris Atlas Pool Cleaner Problems

Below are common issues and solutions for the Polaris Atlas:

The Polaris Atlas Cleaner does not move or moves slowly.

Solution:

  • Confirm that the main drain is closed.
  • Check wheel speed to verify proper flow. Refer to section, “Check for Proper Flow.”
  • Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks.
  • Clean or backwash filter and empty pump basket.
  • Check for debris caught in the engine. Refer to section, “Remove Debris from Engine”.
  • Switch cleaner to large debris cleaning mode. Refer to section, “Cleaner Vacuum Modes”.
  • Check for air in system. If water level in pump basket drops or you see excessive air bubbles in the pump basket or coming from the return lines, there is air in the system. Check hose connections, tighten all fittings at pump and check o-ring at pump basket for wear.
  • For skimmer installations, check the Flowkeeper™ to make sure that it can move freely with the water flow.

The Polaris Atlas Cleaner pattern does not cover entire pool.

Solution:

  • Confirm proper hose length for your pool. Refer to section, “Determine Correct Hose Length.”
  • Count wheel rotations to verify proper flow. Refer to section, “Check for Proper Flow”. Adjust flow if necessary.
  • Ensure return line fittings are directed downward. Add a return diverter if necessary.
  • Make sure hose is not kinked or coiled. Lay in sun to straighten if necessary.
  • Ensure the float is approximately 9” from the cleaner head when installed on the leader hose (h).
  • Observe cleaner for more than five (5) minutes and ensure that each drive track is periodically reversing direction. If it is not, contact dealer or service center for help.

The Polaris Atlas Cleaner gets stuck at steps.

Solution:

  • Observe cleaner for more than five (5) minutes and ensure that each drive track is periodically reversing direction. If it is not, contact you dealer or service center for help.
  • Ensure the swivel on top of the cleaner rotates freely.
  • Count wheel rotations to verify proper flow. Refer to section, “Check for Proper Flow”. Adjust flow if necessary.
  • Confirm proper hose length for your pool. Refer to section, “Determine Correct Hose Length.”

The Polaris Atlas Cleaner won’t climb walls.

Solution:

  • Count wheel rotations to verify proper flow. Refer to section, “Check for Proper Flow”. Adjust flow if necessary.
  • Verify hose float is positioned approximately 9″ from cleaner

The Polaris Atlas Cleaner riding on its side.

Solution:

  • Verify hose float is positioned approximately 9″ from cleaner.

Polaris Atlas Replacement Parts

How to Diagnose and Repair a Polaris Atlas

This guide will help you identify and resolve issues with your Polaris Atlas Pool Cleaner.

Polaris Atlas Pool Cleaner Troubleshooting

Share your Polaris Atlas Pool Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

    • I have the same problem so I would like an answer if possible there’s a lot of money to spend on a piece of equipment that doesn’t work past the year

      Reply
  1. Brand new Polaris Atlas runs great, climbs walls when it’s working. Three times now, I’ve gone out and it was just sitting. Turned off the pump, took Atlas out of the pool to check for debris, none found, pulled out the drive gear, put it back in, turned on the pump and off it goes for another period of time before stopping again. All ideas appreciated.

    Reply
  2. Wheels (B) side not turning, Replaced B directional part but no help, all gears turn free and clear

    Reply

Polaris Atlas Issues? Need Help?

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