Polaris 9650Iq Troubleshooting

If you are having problems with your Polaris 9650Iq Pool Cleaner, you are not alone. Many Polaris 9650Iq owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Polaris 9650Iq

What to do if your Polaris 9650Iq is not working?

If your Polaris 9650Iq pool cleaner is not working, first ensure that the floating cable is properly connected by unplugging and then reconnecting it to the control unit. If the cleaner is not fully submerged, remove it from the pool and re-submerge it following the installation instructions. Also, check the power connection and restart the cycle by unplugging the control unit and reconnecting it to a GFCI outlet, then press “Start” to begin a new cycle.

Should the Polaris 9650Iq still not clean the entire pool or seems to be running slowly, contact your local retailer for a diagnostic review, as the propeller or wheels may be jammed and not turning correctly. If the problem is not resolved, reach out to Polaris Technical Support for assistance.

Following these troubleshooting steps should help resolve most issues with the Polaris 9650Iq pool cleaner. If the problem persists, consult the user manual or contact customer support for further assistance.

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Polaris 9650Iq Pool Cleaner Problems

Below are common issues and solutions for the Polaris 9650Iq:

Polaris 9650Iq Error Codes

The cleaner status and any relevant condition will be displayed on the control unit and/ or in the iAquaLink™ app.

Control Unit
Display
In-App Display Solution

1

2

3

  • Pump Motor
  • Traction Motor Right
  • Traction Motor Left
  • Check for corrosion or bent pins in the power cable connection area.
  • Turn each wheel one quarter turn in one direction repeatedly until rotation is smooth. Repeat, turning wheels in the opposite direction until rotation is smooth.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

4

  • Pump Motor Consumption
  • Check for small debris or hair in the fan impeller.
  • Thoroughly clean the filter canister.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

5

6

  • Drive Motor Consumption Right
  • Drive Motor Consumption Left
  • Thoroughly clean the filter canister.
  • Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

7

  • Cleaner Floating
  • Turn cleaner power off, then submerge cleaner according to correct procedure.

8

  • Cleaner Out of the Water
  • Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.

9

  • N/A
  • Cleaner has completed a cleaning cycle. This is not
    an error. No action required.

10

  • Communication
  • Turn cleaner power off and on again to reset.
  • Check floating cable connection to the control unit.
    Check for corrosion or bent pins at the connection point.
  • If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

N/A

  • Connection Error
  • Check that the control unit is plugged into a GFCI outlet and that the LAN/WEB icons on the box are illuminated.
  • If not, go through the set-up steps to reconnect to the home router or press the Wi-Fi to Phone button to connect the system in 15-minute Wi-Fi to Phone mode.
  • Check that the router is in close enough range to the control unit. Install a Wi-Fi extender if necessary.

The Polaris 9650Iq lights on control unit flash after pressing Start/Stop

Cause Solution
  • Floating cable not connected
  • Unplug and then reconnect the floating cable to the control unit.
  • Cleaner not fully submerged.
  • Remove cleaner from pool and re-submerge. (see: Install and Submerge the Cleaner).
  • Poor connection or need to restart cycle.
  • Unplug the control unit and reconnect to a GFCI outlet. Press “Start” to begin a new cycle.
  • Propeller or wheels may be jammed and not turning correctly
  • Contact your local retailer to request a diagnostic review. If the problem is not resolved, contact Polaris Technical Support at 1-800-822-7933.

The Polaris 9650Iq flashing lights appear on the control unit during the cleaning cycle.

Cause Solution
  • Cleaner not fully submerged
  • Remove cleaner from pool and re-submerge. (see: Install and Submerge the Cleaner).

The Polaris 9650Iq cleaner does not stay on the pool surface or is floating excessively.

Cause Solution
  • There is air trapped inside the cleaner housing.
  • Remove cleaner from pool and re-submerge. (see: Install and Submerge the Cleaner).
  • The filter canister is full or dirty
  • Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see: Clean the Filter Canister)

The Polaris 9650Iq cleaner is not climbing walls.

Cause Solution
  • The filter canister is full or dirty.
  • Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see: Clean the Filter Canister).
  • Tire treads worn down
  • See: Replacing Wear Parts
  • Confirm appropriate pool chemistry
  • Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.

The Polaris 9650Iq cleaner is not moving

Cause Solution
  • Not connected to electricity.
  • The outlet the control unit is connected to, is not supplying electrical power. Check that the outlet to which the control unit is connected is receiving electricity.
  • Cycle not started.
  • Press the Start button to initiate a cleaning cycle.
  • Reset needed
  • Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Polaris Technical Support at 1-800-
    822-7933.

The Polaris 9650Iq floating cable has excessive tangling

Cause Solution
  • Too much cable in the water.
  • Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck. (See: Install and Submerge the Cleaner)
  • Removal needed
  • Untangle the twisted cord and lay in sun to reduce memory. (See: Cord Tangling).

The Polaris 9650Iq cleaner is not cleaning the pool effectively.

Cause Solution
  • Filter canister is full or dirty
  • Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
  • Brushes are worn.
  • Check the wear indicator(s)
  • Cable is excessively tangled
  • Untangle the twisted cord and lay in sun to reduce memory.

Polaris 9650Iq Replacement Parts

How to Diagnose and Repair a Polaris 9650Iq

This guide will help you identify and resolve issues with your Polaris 9650Iq Pool Cleaner.

Polaris 9650Iq Pool Cleaner Troubleshooting

Share your Polaris 9650Iq Pool Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

  1. Left side not driving. I can move it by hand but doesn’t have resistance like the right side

    Reply

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