Polaris 165 Troubleshooting

If you are having problems with your Polaris 165 Pool Cleaner, you are not alone. Many Polaris 165 owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Polaris 165

What to do if your Polaris 165 is not working?

If your Polaris 165 pool cleaner is not working, start by checking the pressure relief valve to ensure it’s releasing water, as a blockage here could impede the cleaner’s function. If it’s not releasing water, proceed to clean or backwash your pool filter to remove any obstructions. Additionally, examine the filter screen in the quick disconnect for clogs and clean it if necessary. It’s also important to verify that the float hose is the correct length for your pool, as an improper length can restrict the cleaner’s range and effectiveness.

Should the Polaris 165 still not clean the entire pool or seems to be running slowly, inspect the randomizer tube’s movement by removing the surface module top while the cleaner is operating. If there’s no movement, turn off the pump, disconnect the hoses, and clean any debris from the filter connector inside the randomizer tube. If the randomizer ball does not move within two minutes, it’s time to replace the randomizer tube and piston. Ensure that the water pressure is maintained between 5 and 10 psi, which is necessary for the cleaner’s proper operation. You can check the pressure using a tester available from your Polaris dealer. Following these troubleshooting steps should help resolve most issues with the Polaris 165 pool cleaner. If the problem persists, consult the user manual or contact customer support for further assistance.

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Polaris 165 Pool Cleaner Problems

Below are common issues and solutions for the Polaris 165:

The Polaris 165 Pool Cleaner does not clean the entire pool or runs slowly

Solution:

1. Verify that the pressure relief valve is releasing water. If it is not, clean or backwash the pool filter.
2. Check the filter screen in the quick disconnect and clean if necessary.
3. Verify that the float hose is the proper length.
4. Remove the surface module top. With the Polaris operating, verify that the randomizer tube is moving back and forth. If it is not moving: Turn off pump, disconnect hoses, look into the mechanism and locate the filter connector inside the randomizer tube.

If it is covered with debris or algae, remove the connector chamber, cylinder, and piston. Pull out the randomizer tube and clean the filter connector. If the connector is clean, replace the piston. If it is moving: Watch the randomizer ball in the mechanism.

If it does not move within 2 minutes, replace the randomizer tube and piston.

5. Verify that the water pressure is between 5 and 10 psi. A pressure tester (part #6-113-00) is available through your participating Polaris dealer.

The Polaris 165 Pool Cleaner surface module dives under the water or leans to one side.

Solution:

1. Straighten twisted hoses.
2. Lift surface module out of the water, empty it and then shake it. If water is still heard inside, remove the top, pull out the drain plug assembly and drain the module.
3. Adjust the pressure relief valve until the surface module levels off.
4. Verify that the water pressure is between 5 and 10 psi. A pressure tester (part #6-113-00) is available from an authorized Polaris dealer

The Polaris 165 Pool Cleaner float hose remains coiled

Solution:

1. See “Polaris does not clean entire pool.”
2. Lay the float hose out straight in the sun to remove the coils.

The Polaris 165 Pool Cleaner surface module moves too fast

Solution:

1. Adjust the pressure relief valve until the surface module slows down.
2. 165 only: Remove one of the eyeball regulators and readjust the pressure relief valve if necessary.
3. Verify that the water pressure is between 5 and 10 psi.

The Polaris 165 Pool Cleaner bag does not stay on the pool floor.

Solution:

1. Verify that the bag has been installed correctly.
2. Check for air bubbles around the jet body assembly. This may indicate air in the plumbing lines.
3. See “Surface module moves too fast.”

Polaris 165 Replacement Parts

How to Diagnose and Repair a Polaris 165

This guide will help you identify and resolve issues with your Polaris 165 Pool Cleaner.

Hose Problems:

Problem: Hose-related issues can affect the performance of your Polaris 165 Pool Cleaner.

Solution: Examine the cleaner’s hose for kinks, twists, or blockages. Ensure that it is securely connected to the pool’s skimmer or dedicated cleaner line. If you find any damage or leaks in the hose, replace it with a new one.

Debris Blockage:

Problem: If your cleaner is not effectively picking up debris, there may be a blockage.

Solution: Turn off the cleaner and inspect the debris bag or filter for any clogs or obstructions. Remove any debris that might be impeding suction. Regularly clean the filter to maintain optimal cleaning performance.

Regular Maintenance:

Problem: Consistent maintenance is crucial to keep your Polaris 165 Pool Cleaner operating smoothly.

Solution: Adhere to the manufacturer’s maintenance recommendations, which may include cleaning the filter, inspecting hoses, and lubricating moving components. Routine maintenance can prevent issues and prolong your cleaner’s lifespan.

Contacting Customer Support:

Problem: If you encounter difficulties that you can’t resolve on your own, or if problems persist, consider getting in touch with Polaris customer support.

Solution: Reach out to Polaris’s customer support for professional guidance, troubleshooting assistance, and advice on repairs.

Refer to the User Manual:

Problem: Sometimes, referring to the user manual can help address issues.

Solution: Review the user manual provided with your Polaris 165 Pool Cleaner for specific troubleshooting steps and maintenance instructions tailored to your cleaner’s model.

Polaris 165 Pool Cleaner Troubleshooting

Share your Polaris 165 Pool Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

  1. I believe that I need to replace the randomizer tube and piston.
    Please advise on cost in Canadian dollars and video on how to do that

    Reply
  2. What to do if my polaris 165 goes in reverse and stays in reverse?

    Reply

Polaris 165 Issues? Need Help?

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