Polaris 7000 Troubleshooting

If you are having problems with your Polaris 7000 Pool Cleaner, you are not alone. Many Polaris 7000 owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Polaris 7000

What to do if your Polaris 7000 is not working?

If your Polaris 7000 pool cleaner is not working, start by checking if the information LED flashes just after start (either pressing Power or Cycle button for less than 20 seconds). This could indicate that the floating cable may not be plugged into the control unit correctly. Unplug the floating cable from the control unit and reconnect it. Ensure that the cleaner is fully submerged and that the propeller is not jammed. Clean the filter canister if necessary. If the wheels are jammed, turn the tracks, then disconnect the control unit and wait at least 20 seconds before reconnecting.

Should the Polaris 7000 still not clean the entire pool or seems to be running slowly, it could be due to the cleaner sucking air. Remove the cleaner from the pool and re-submerge it properly to ensure there is no air in the unit. If the filter canister is full or dirty, clean it as described in the manual. If the pool walls are slippery, which can prevent the cleaner from climbing, perform a shock chlorination treatment to reduce the pH levels in the pool. Do not leave the cleaner in the pool during this treatment.

Following these troubleshooting steps should help resolve most issues with the Polaris 7000 pool cleaner. If the problem persists, consult the user manual or contact customer support for further assistance.

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Polaris 7000 Pool Cleaner Problems

Below are common issues and solutions for the Polaris 7000:

The Polaris 7000 Pool Cleaner information LED flashes just after start (either pressing Power or Cycle button for less than 20 seconds)

Cause Solution
Floating cable may not be plugged into the control unit correctly. Unplug floating cable from the control unit and reconnect.
Cleaner may not be fully submerged. Remove cleaner from the pool and re-submerge, see Install and Submerge the Cleaner
Propellor may be jammed and not turning correctly. Clean the filter canister, see Cleaning the Filter Canister.
Wheels may be jammed and not turning correctly. Turn the tracks then disconnect the control unit and wait at least 20 seconds before reconnecting. If the product persists, contact your local retailer to request a diagnostic review or call Technical Support

The Polaris 7000 Pool Cleaner information LED flashes during the cleaning cycle

Cause Solution
Cleaner may be sucking air (lights will
appear after 60 seconds air intake)
Remove cleaner from the pool and re-submerge, see Submerging the Cleaner.

The Polaris 7000 Pool Cleaner does not stay firmly on the pool bottom

Cause Solution
There is air in the cleaner. Remove cleaner from the pool and re-submerge, see Submerging the Cleaner
The filter canister is full or dirty Clean the filter canister, see Cleaning the Filter Canister.

The Polaris 7000 Pool Cleaner does not or no longer climbs the pool walls

Cause Solution
The filter canister is full or dirty. Clean the filter canister, see Cleaning the Filter Canister.
Walls of pool are slippery. Although the water seems clear, microscopic algae, invisible to the human eye, may be present in the pool. As a result the pool sides become slippery and prevent the cleaner from climbing. Check tracks for wear and replace as necessary Do a shock chlorination treatment to reduce the pH levels in the pool. DO NOT leave the cleaner in the pool during this treatment.

On startup the Polaris 7000 Pool Cleaner does not move

Cause Solution
No power supply to the cleaner. Check that the outlet to which the control unit is connected is receiving electricity.
Unit is turned OFF. Press Start/Stop again. If the problem persist, contact your local retailer to request a diagnostic review or call Technical Support.

The Polaris 7000 Pool Cleaner cable is tangling in the pool

Cause Solution
Cable is not spread evenly in the water. Verify the floating cable enters the water near the middle of the pool length, see Cord Tangling. Spread all of the floating cable carefully in the pool, ensuring there are no kinks or coils.

The Polaris 7000 Pool Cleaner is not cleaning effectively

Cause Solution
The brushes have become smooth or
the “wear” indicator shows.
Replace the brushes following the procedure in Replacing the Brushes.
Filter canister is full or dirty. Clean the filter canister following the procedure in Cleaning the Filter Canister.
Floating cable is excessively coiled or kinked. Make sure the floating cable is spread out over the pool. Ensure the cable is not too tightly wrapped or coiled when storing. If the problem persists, lay the cable straight in the sun to relax it and remove kinks. Follow the procedure in Cord Tangling to avoid and correct tangled cord.
Tire track is coming off the wheels Verify track is properly inserted in the wheel groove. If problem persists, replace the tire track, see Replacing the Track

Polaris 7000 Replacement Parts

Polaris 7000 Error Codes

Polaris 7000 Flashing Lights

The LED light on the control unit of the pool cleaner flashes a specific sequence to indicate one of three possible malfunctions.

LED Flashing Solution
1 Flash
LED flashes once with one second interval.
• Unplug the floating cable from the control unit and reconnect.
• If the problem persists, contact your local retailer to request a diagnostic review or call Technical Support.
2 Flashes
LED flashes twice with one second interval
Turn cleaner wheels to ensure they are not jammed.
• Check brushes for debris.
• Start a new cleaning cycle.
• If the problem persists, contact your local retailer to request a diagnostic review or call Technical Support
3 Flashes
LED flashes three times with one second interval
Clean the filter canister.
• Check the pump axis for debris.
• Check propeller for debris.
• Start a new cleaning cycle.
• If the problem persists, contact your local retailer to request a diagnostic review or call Technical Support.

How to Diagnose and Repair a Polaris 7000

This guide will help you identify and resolve issues with your Polaris 7000 Pool Cleaner.

Power Issues:

Problem: If your Polaris 7000 Pool Cleaner is not responding or experiencing power-related issues, start by verifying the power source.

Solution: Ensure the plugin is securely connected to a power outlet. If issues persist, check the power supply for any disruptions or faults

Filter Basket Debris:

Problem: Accumulated debris in the filter basket can hinder the performance of your Polaris 7000.

Solution: Periodically check and empty the filter basket to remove any debris it has collected. A clean filter basket ensures efficient cleaning and helps maintain the cleaner’s optimal performance.

Impeller Blockage:

Problem: A blocked impeller can hinder the cleaner’s performance.

Solution: Turn off the cleaner, remove it from the pool, and examine the impeller for debris or obstructions. Clear any blockages to ensure free impeller movement.

Water Immersion:

Problem: Water entering the cleaner can lead to problems.

Solution: Inspect for leaks or openings that may permit water entry. Ensure all seals and connections are secure to prevent water infiltration.

Regular Maintenance:

Problem: Consistent maintenance is vital to keep your Polaris 7000 Pool Cleaner running smoothly.

Solution: Follow the manufacturer’s maintenance guidelines, which may involve cleaning the filter, inspecting hoses, and lubricating moving parts. Routine maintenance prevents issues and extends the cleaner’s lifespan.

Contact Customer Support:

Problem: If you encounter issues you can’t resolve, seek professional help.

Solution: If your Polaris 7000 Pool Cleaner experiences persistent problems or needs repairs, contact a certified technician or Polaris customer support for expert assistance.

Refer to User Manual:

Problem: Sometimes, issues can be resolved by consulting the user manual.

Solution: Review the user manual provided with your Polaris 7000 Pool Cleaner for specific troubleshooting steps and maintenance instructions tailored to your cleaner’s model.

Polaris 7000 Pool Cleaner Troubleshooting

Share your Polaris 7000 Pool Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

  1. I have the polaris 7000 in my 33′ above ground pool. It’s cleaning great around the edges but it never crosses the middle and is leaving about a 10’x10′ circle of debris in the center. Any tips?

    Reply
  2. My polaris started acting up I found a palm tree seed jammed in the gear mechanisms after I removed it it worked fine now I’m having an issue it blinks once so I’ve tried everything I’m going to call the tech line on Monday but until.then if anybody knows anything let me know thanks

    Reply
  3. Our Polaris 7000 is broke the when turned on the i Symbol on power box just keeps flashing nothing happens other then that.

    Reply
  4. My polaris 7000 turns on and pushes water but does not move.Any idea why the wheels would stop working.

    Reply

Polaris 7000 Issues? Need Help?

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