Polaris 360 Troubleshooting

If you are having problems with your Polaris 360 Pool Cleaner, you are not alone. Many Polaris 360 owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Polaris 360

What to do if your Polaris 360 is not working?

If your Polaris 360 pool cleaner is not working, start by checking the pressure relief valve to ensure it’s releasing water, as a blockage here could impede the cleaner’s function. If it’s not releasing water, proceed to clean or backwash your pool filter to remove any obstructions. Additionally, examine the filter screen in the Quick Disconnect and clean it if necessary. It’s also important to verify that the float hose is the correct length for your pool, as an improper length can restrict the cleaner’s range and effectiveness.

Should the Polaris 360 still not clean the entire pool or seems to be running slowly, check the wheel RPM to ensure it’s between 28 and 32. If the RPM is too high, unscrew the pressure relief valve to decrease water flow to the cleaner. Verify that the back-up valve is cycling every 3 1/2 minutes by holding it out of the water and watching the jet. Additionally, adjust the thrust jet and ensure that the feed hose is floating properly. If the cleaner hangs up on steps or other obstacles for longer than 3 1/2 minutes, you may need to remove unnecessary pool hardware or install a Ladder Guard Kit.

Following these troubleshooting steps should help resolve most issues with the Polaris 360 pool cleaner. If the problem persists, consult the user manual or contact customer support for further assistance.

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Polaris 360 Pool Cleaner Problems

Below are common issues and solutions for the Polaris 360:

The Polaris 360 Pool Cleaner hangs up on steps or other obstacles for longer than 3 1/2 minutes

Solution:

1. Check the wheel RPM.
2. Verify the back-up valve is cycling.
3. Adjust the thrust jet.
4. Remove unnecessary pool hardware or install a Ladder Guard Kit (Part # G21) from a Polaris® dealer.
5. Check the bag and empty if needed.

The Polaris 360 Pool Cleaner is sluggish, running with less power than normal

Solution:

1. Check the filter screen in the Quick Disconnect and clean, if necessary.
2. Clean the skimmer basket, pump basket, and pool filter.
3. Check hoses, connections, and swivels for leaks that could cause loss of water pressure.
4. Check the wheel RPM (between 28 – 32).

The Polaris 360 Pool Cleaner flies around the pool and/or does not make contact with the bottom

Solution:

1. Check the wheel RPM.
– If cleaner is connected to a dedicated return line with a diverter valve, adjust the valve to decrease water flow to cleaner.
– If more than 32 RPM, unscrew the pressure relief valve to decrease water flow to the cleaner.
2. Verify the back-up valve is cycling. Hold the valve out of the water and watch the jet. It should come on and go off every 3 1/2 minutes.

The Polaris 360 Pool Cleaner does not back up

Solution:

1. Verify the back-up valve is cycling every 3 1/2 minutes.
2. Check the wheel RPM (between 28 – 32).
3. If the bag is full, empty it.
4. If the head float has water in it, replace it.
5. Make sure feed hose is floating.

The Polaris 360 Pool Cleaner only turns in one direction.

Solution:

1. Adjust the thrust jet.
2. Verify the feed hose assembly is floating properly. Waterlogged hose floats can cause the feed hose
to sink. Older hoses may lose buoyancy, replace if needed.
3. If the end of the hose connecting to the cleaner has a curve, align it with the curve in the feed pipe.
4. Make sure that the swivel on the feed pipe turns freely.

The Polaris 360 Pool Cleaner feed hose becomes tangled.

Solution:

1. Remeasure the hose to verify that it is adjusted to the proper length for the pool shape.
2. With the Polaris cleaner operating, check that the swivels in the hose and the hose connections turn
freely.
3. Make sure feed hose is floating.
4. With the Polaris® cleaner turned off, spin each of the wheels. All wheels should turn together.

The Polaris 360 Pool Cleaner sweep hose is sucked into
the vacuum tube

Solution:

1. Make sure the orifice at the end of the sweep hose is not blocked by the sweep hose scrubber.
2. Adjust the sweep hose to a gentle sweeping motion.

The Polaris 360 Pool Cleaner sweep hose sprays too much water out of the pool

Solution:

1. Adjust the speed of the sweep hose by tightening the adjustment screw.
2. Replace the sweep hose scrubber (part # 9-100-3105) if it is worn or missing.
3. Add a Polaris TailSweep PRO® (part # TSP10) accessory to reduce overspray

The Polaris 360 Pool Cleaner does not clean the
entire pool

Solution:

1. Check the hose length reaches within 6″ of the farthest point of the pool. If not, order a new hose section from your Polaris dealer.
2. Check thrust jet for 11 o’ clock position that optimizes random turning.
3. With the pump running, turn the cleaner head upside down. Verify the three vacuum jets have consistent unobstructed flow. If not, contact Customer Service or a Polaris authorized Service Center for assistance.

The Polaris 360 Pool Cleaner does not climb walls

Solution:

1. Check filter bag, if full it can weigh the cleaner down on one side.
2. Remove the head float and shake it. If there is water in the float, order a new one.
3. The feed hose float should float evenly on the surface of the pool.

The Polaris 360 Pool Cleaner is running in circles on its side

Solution:

1. Verify the wheel speed is 28 – 32 RPM.
2. Verify the thrust jet is in the 11 o’clock position.
3. Verify the head float is positioned all the way forward.
4. Verify the hoses have been cut correctly, following the instructions.
5. With the pump running, turn the cleaner head upside down. Verify the three vacuum jets have consistent unobstructed flow. If not, contact customer service or a Polaris® authorized service center for assistance

The Polaris 360 Pool Cleaner tires are slipping on tile or fiberglass pool surface

Solution:

1. Verify your cleaner has Polaris PosiTrax® tires installed on all three wheels. Polaris PosiTrax tires are only for use on tile and fiberglass pool surfaces.
2. Verify the wheel speed is 28 – 32 RPM.

The Polaris 360 Pool Cleaner wheels rotate less than 28 times per minute

Solution:

1. Verify the filter screen, pump baskets, and main filter are clean.
2. Verify there are no leaks in the cleaner hoses, swivels, or connectors.
3. If cleaner is installed on a dedicated cleaner line, adjust the diverter valve to increase flow to the cleaner.

The Polaris 360 Pool Cleaner wheels rotate more than 32 times per minute

Solution:

1. If cleaner is connected to a dedicated cleaner line, adjust the diverter valve to reduce the water flow to the cleaner.
2. Unscrew the pressure relief valve on the UWF® connector assembly until RPM is between 28 and 32

Polaris 360 Replacement Parts

How to Diagnose and Repair a Polaris 360

This guide will help you identify and resolve issues with your Polaris 360 Pool Cleaner.

Hose Problems:

Problem: Hose-related issues can impact the performance of your Polaris 360 Pool Cleaner.

Solution: Examine the cleaner’s hose for kinks, twists, or blockages. Ensure it is securely connected to the pool’s skimmer or dedicated cleaner line. Replace damaged or leaking hoses promptly with new ones.

Debris Blockage:

Problem: If your cleaner isn’t effectively picking up debris, there may be a blockage.

Solution: Turn off the cleaner and inspect the debris bag or filter for clogs or obstructions. Clear any debris hindering suction. Regularly clean the filter to maintain peak cleaning performance.

Regular Maintenance:

Problem: Consistent maintenance is vital to keep your Polaris 360 Pool Cleaner running smoothly.

Solution: Follow the manufacturer’s maintenance guidelines, which may involve cleaning the filter, inspecting hoses, and lubricating moving parts. Routine maintenance prevents issues and extends the cleaner’s lifespan.

Backup Valve Check:

Problem: A malfunctioning backup valve can cause the cleaner to get stuck.

Solution: Periodically check the backup valve’s operation. It should cycle on and off, causing the cleaner to change direction. If it’s not working correctly, consider replacing it.

Contact Customer Support:

Problem: If you encounter issues you can’t resolve, seek professional help.

Solution: If your Polaris 360 Pool Cleaner experiences persistent problems or needs repairs, contact a certified technician or Polaris customer support for expert assistance.

Refer to User Manual:

Problem: Sometimes, issues can be resolved by consulting the user manual.

Solution: Review the user manual provided with your Polaris 360 Pool Cleaner for specific troubleshooting steps and maintenance instructions tailored to your cleaner’s model.

Polaris 360 Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Polaris 360 with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their pool cleaner and avoid common issues.

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