Dolphin Active 20 Owners Manual

Find everything you need to know from installation and maintenance to troubleshooting for your Dolphin Active 20.

I have problems with my Dolphin Active 20 dolphin-active-20-owners-manual

Dolphin Active 20 User Manual PDF Summary

The Dolphin Active 20 Robotic Pool Cleaner User Manual provides comprehensive guidance for users to effectively operate and maintain their pool cleaning device. Key sections include:

  1. Introduction: An overview of the Dolphin Active 20, highlighting its advanced cleaning technology, reliable filtration, and ease of use for maintaining pool hygiene.
  2. Specifications: Detailed technical specifications, including motor protection ratings (IP 68), operational depth limits (minimum 0.80m / 2.6ft to maximum 5m / 16.4ft), and electrical requirements.
  3. Warnings and Cautions: Important safety information, including the necessity of using the original power supply, ensuring proper electrical outlet protection, and guidelines for safe operation around water.
  4. Pool Cleaner Parts: A breakdown of the components of the Dolphin Active 20, including optional accessories like the caddy kit and power supply options.
  5. Using the Pool Cleaner: Step-by-step instructions for setup, operation, and troubleshooting, including how to position the power supply, connect the floating cable, and interpret indicator lights.
  6. Maintenance: Guidelines for cleaning the dual filter basket, maintaining the impeller, and preparing the cleaner for off-season storage.
  7. Troubleshooting: Solutions for common issues users may encounter, ensuring optimal performance of the Dolphin Active 20.

This manual serves as an essential resource for Dolphin Active 20 owners, ensuring they can maximize the efficiency and longevity of their robotic pool cleaner. For more information, refer to the full user manual.

I have problems with my Dolphin Active 20

What Should i Do if My Dolphin Active 20 Stopped Working?

If your Dolphin Active 20 has stopped working, follow these troubleshooting steps to identify and resolve the issue:

  1. Check Power Supply:
    • Ensure that the power supply is plugged in and switched ON.
    • Verify that there is voltage in the power socket by testing it with another device.
  2. Inspect Connections:
    • Make sure the floating cable is securely connected to the power supply outlet.
    • Check that the power cable is properly connected to the power supply inlet.
  3. Look for Obstructions:
    • Inspect the impeller, tracks, and wheels for any debris or obstructions that may be blocking movement.
    • Unplug the power supply, open the impeller cover, and remove any trapped debris.
  4. Check for Clogged Filters:
    • A clogged filter basket can prevent the cleaner from functioning properly. Remove and clean the filter basket as per the maintenance instructions in the manual.
  5. Reset the Power Supply:
    • Turn off the power supply, wait for about 30 seconds, and then turn it back on to reset the system.
  6. Indicator Lights:
    • Observe the indicator lights on the power supply. If they are not functioning as expected, refer to the manual for guidance on what the light patterns indicate.
  7. Environmental Conditions:
    • Ensure that the pool water conditions are within the recommended parameters (e.g., chlorine levels, pH, and temperature) as specified in the manual.

If these steps do not resolve the issue, it may be necessary to contact your dealer or a service center for further assistance.

I have problems with my Dolphin Active 20

How to Use the Dolphin Active 20 Dolphin Pool Cleaner

Using the Dolphin Active 20 pool cleaner effectively involves several steps, from setup to operation and maintenance. This guide provides detailed, step-by-step instructions to ensure you get the best performance from your pool cleaner.

Step 1: Preparation Before Use

  1. Read the Manual: Familiarize yourself with the user manual to understand the features and specifications of the Dolphin Active 20.
  2. Inspect the Pool: Before using the cleaner, check the pool for large debris, such as leaves or branches, that may obstruct the cleaner’s operation.

Step 2: Setting Up the Power Supply

  1. Position the Power Supply: Place the power supply unit near the pool, ensuring it is approximately 3 meters (10 feet) away from the pool edge. This positioning allows the cleaner to reach all areas of the pool effectively.
  2. Unwind the Cable: Carefully unwind the floating cable, ensuring it is free of kinks or tangles. Stretch it out completely to prevent any obstructions during operation.

Step 3: Connecting the Cleaner

  1. Attach the Floating Cable: Insert the floating cable from the Dolphin Active 20 into the power supply unit. Ensure the connection is secure by aligning the notch on the connector with the groove in the socket and turning clockwise.
  2. Plug in the Power Supply: Connect the power supply to a power outlet. Ensure the power supply is in the OFF position before plugging it in.

Step 4: Preparing the Pool Cleaner

  1. Check the Filter Basket: Open the filter cover and inspect the dual filter basket. It is highly recommended to clean the filter basket after each cleaning cycle to ensure optimal suction and performance.
  2. Inspect the Impeller: Unplug the power supply before servicing. Dismantle the impeller cover and check for any debris trapped around the impeller. Clean it if needed to prevent blockages.

Step 5: Operating the Dolphin Active 20

  1. Place the Cleaner in the Pool: Carefully lower the Dolphin Active 20 into the pool, allowing it to sink to the bottom. Ensure the floating cable is free of any obstructions.
  2. Turn On the Power Supply: Switch the power supply ON. The Dolphin Active 20 will begin its cleaning cycle automatically, moving around the pool to clean the surfaces.

Step 6: Monitoring the Cleaning Process

  1. Observe the Cleaner: Keep an eye on the Dolphin Active 20 as it operates. Ensure it is moving freely and not getting stuck on any obstacles.
  2. Adjust as Necessary: If the cleaner is not reaching certain areas of the pool, consider repositioning the power supply or checking the cable for slack.

Step 7: Completing the Cleaning Cycle

  1. End of Cycle: The Dolphin Active 20 will automatically stop after completing its cleaning cycle. This typically takes about 1.5 to 2 hours, depending on the pool size and level of debris.
  2. Turn Off the Power Supply: Once the cleaning cycle is complete, turn off the power supply and unplug it from the outlet.

Step 8: Removing the Cleaner

  1. Retrieve the Cleaner: Carefully pull the Dolphin Active 20 out of the pool by the floating cable. Avoid yanking or pulling on the cable to prevent damage.
  2. Inspect for Debris: Check the cleaner for any debris that may have accumulated during the cleaning process.

Step 9: Post-Cleaning Maintenance

  1. Clean the Filter Basket: Open the filter cover and remove the filter basket. Rinse it thoroughly with a hose to remove any trapped debris.
  2. Check the Impeller Again: Inspect the impeller for any remaining debris and clean it as necessary.
  3. Store the Cleaner Properly: Coil the floating cable and store the Dolphin Active 20 in a cool, dry place, away from direct sunlight and harsh weather conditions.

Step 10: Regular Maintenance

  1. Routine Checks: Regularly check the filter basket and impeller for debris after each use to maintain optimal performance.
  2. Seasonal Maintenance: At the end of the pool season, perform a thorough cleaning and ensure the cleaner is stored properly to prolong its lifespan.
I have problems with my Dolphin Active 20

Dolphin Active 20 Frequently Asked Questions

What Are the Common Reasons for My Dolphin Active 20 to Stop Working?

If your Dolphin Active 20 has stopped functioning, several common issues could be the cause. First, check the power supply to ensure it is plugged in and switched on. A lack of voltage in the outlet can also prevent operation. Next, inspect the floating cable and connections; they should be secure and free of damage. Additionally, debris may be obstructing the impeller or wheels, so a thorough inspection is necessary. Lastly, a clogged filter basket can hinder performance, requiring cleaning. If these steps do not resolve the issue, consider contacting customer support for further assistance.

How Can I Troubleshoot Power Supply Issues with My Dolphin Active 20?

Troubleshooting power supply issues with your Dolphin Active 20 involves several steps. Start by ensuring that the power supply is plugged into a functioning outlet and that the switch is turned on. You can test the outlet with another device to confirm it has power. If the power supply has indicator lights, check their status; a blinking light may indicate a problem. Additionally, inspect the power cable for any visible damage or loose connections. If the power supply appears to be functioning but the cleaner still does not operate, try resetting the power supply by turning it off for 30 seconds before turning it back on.

What Maintenance Steps Should I Follow for My Dolphin Active 20?

Regular maintenance is crucial for the optimal performance of your Dolphin Active 20. Start by cleaning the filter basket after each use to prevent clogs that can affect suction and cleaning efficiency. Additionally, inspect the impeller and remove any debris that may be trapped. It’s also important to check the floating cable for kinks or damage, as this can impede movement. Periodically, you should also clean the exterior of the cleaner to remove any buildup of dirt or algae. Finally, store the cleaner in a cool, dry place when not in use to prolong its lifespan and maintain its performance.

How Do I Properly Position the Power Supply for My Dolphin Active 20?

Positioning the power supply correctly is essential for the effective operation of your Dolphin Active 20. Ideally, place the power supply approximately in the middle of the long side of the pool, at a distance of about 3 meters (10 feet) from the edge. This positioning allows the floating cable to reach all areas of the pool without kinks or obstructions. Ensure that the power supply is elevated and away from any standing water to prevent electrical hazards. Once positioned, unwind the cable completely to avoid tangles, and connect it securely to the power supply before turning it on.

What Should I Do If My Dolphin Active 20 Moves in Circles?

If your Dolphin Active 20 is moving in circles, it may indicate a few potential issues. First, check for a clogged filter basket, as this can affect the cleaner’s ability to navigate properly. Remove and clean the filter basket to ensure optimal flow. Additionally, inspect the impeller for any debris that may be stuck, as this can also hinder movement. Another common reason for circular movement is improper positioning of the power supply; ensure it is placed correctly to allow the cleaner to reach all areas of the pool. Lastly, check the pool water conditions, as algae or imbalanced chemicals can affect the cleaner’s performance.

How Can I Ensure My Dolphin Active 20 Cleans Effectively?

To ensure your Dolphin Active 20 cleans effectively, start by preparing the pool environment. Remove any large debris, such as leaves or branches, that could obstruct the cleaner. Next, check the filter basket and clean it regularly to maintain suction power. Position the power supply correctly, ensuring it is at least 3 meters (10 feet) from the pool edge, allowing the cleaner to access all areas. Additionally, monitor the pool’s chemical levels, as improper pH or chlorine levels can affect cleaning efficiency. Finally, run the cleaner for the recommended cycle time to ensure thorough cleaning, and perform regular maintenance checks to keep it in optimal condition.

I have problems with my Dolphin Active 20

Dolphin Active 20 Replacement Parts

Dolphin Active 20 Help

Need help resolving issues with your Dolphin Pool Cleaner? Post your Question Below.
  1. Have a brand new active 20. 2 weeks old. It worked fine a few times. Now the robot blinks twice and that’s it. Doesn’t move or do anything. Need help or a new one.

    Reply
  2. A week ago I just bought the dolphin active 20 and when it gets to a ledge or wall it climbs then flips itself over and gets stuck upside down. I’ve had other robots ( smaller models) that had no problem climbing ledges and walls is something defective with this one?

    Reply
    • I Thomas , Paul here I have a Dolphin Active 30 , mine did that also once before . I think that will happen when the pool water is to cold. Mine stopped doing that when the water temp. went above 70 degree’s. No a problem anymore.

      Paul

      Reply

Dolphin Active 20 Issues? Need Help?

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