iRobot Roomba 870 Troubleshooting

If you are having problems with your iRobot Roomba 870 Robot Vacuum, you are not alone. Many iRobot Roomba 870 owners experience issues with their robot vacuum from time to time, and it can be frustrating to deal with these problems.

I have problems with my iRobot Roomba 870

Reported iRobot Roomba 870 Issues

The iRobot Roomba 870 Runtime Errors

Error 1. Move Roomba to a new location then press CLEAN to restart

Cause Solution
  • Roomba is stuck with a wheel hanging down
  • Ensure Roomba’s wheels are firmly on the floor. If Roomba is stuck, start in a new location. If Roomba is not stuck, clean its side wheels of hair and debris. Push the wheels in and out, and check that they both turn freely.

Error 2. Open Roomba’s extractor frame and clean extractors.

Cause Solution
  • Roomba’s main extractors can’t turn
  • Remove and clean Roomba’s extractors and caps. Clean Roomba’s side wheels of hair and debris

Error 5. Spin Roomba’s side wheels to clean.

Cause Solution
  • Roomba’s side wheel is stuck
  • Clean Roomba’s side wheels of hair and debris. Push the wheels in and out, and check that they both turn freely. Start Roomba in a new location.

Error 6. Move Roomba to a new location, then press CLEAN to restart

Cause Solution
  • Roomba’s cliff sensors are dirty, it is hanging over a drop, or it are stuck on a dark surface.
  • If Roomba is stuck, start in a new location. If Room-ba is not stuck, wipe its cliff sensors with a dry cloth. Start in a new location.

Error 7. Spin Roomba’s side wheels to clean

Cause Solution
  • Roomba’s side wheel is stuck
  • Clean Roomba’s side wheels of hair and debris. Push them in and out and confirm that they both turn freely. Start Roomba in a new location

Error 8. Roomba’s fan is stuck.

Cause Solution
  • fan is stuck.
  • Remove and empty Roomba’s bin. Then, briskly tap the bin to loosen any remaining trapped debris

Error 9. Tap Roomba’s bumper to clean

Cause Solution
  • Roomba’s bumper is stuck, or the bumper sensor is dirty
  • Briskly tap Roomba’s bumper several times to dislodge any debris that may be trapped underneath.

Error 10. Spin Roomba’s side wheels to clean.

Cause Solution
  • Roomba’s side wheel is stuck, or its bumper isn’t detecting obstacles
  • If Roomba is circling, clean its side wheels of hair and debris. Push the wheels in and out, and check that they both turn freely. If it’s not circling, Roomba may be in a very large room. Use a Virtual Wall to create a smaller cleaning area

Error 11. Roomba has an internal error.

Cause Solution
  • Internal error.
  • Call iRobot Customer Service.

iRobot Roomba 870 Robot Vacuum Problems

Below are common issues and solutions for the iRobot Roomba 870:

The iRobot Roomba 870 Charging Errors (while charging).

Roomba Blinks… Roomba Displays… Roomba Says… Cause Solution
1 Blink
Err1
Charging
Error 1

.

  • Roomba’s battery is not connected.
  • Confirm that Roomba’s battery pull-tab is removed. Remove the bottom cover of Roomba to remove and re-install Roomba’s battery. See page 27.
2 Blinks
Err2
Charging
Error 1
  • Roomba has a charging error.
  • Let Roomba cool down for at least one hour and try charging again
3 Blinks
Err3
Charging
Error 3
  • Roomba has a charging error.
  • Reset Roomba’s software (refer to tip below) and try charging again
5 Blinks
Err5
Charging
Error 5
  • Roomba has a charging error.
  • Reset Roomba’s software (refer to tip below) and try charging again
6 Blinks
Err6
Charging
Error 6
  • Roomba’s battery is too warm

    .

  • Let Roomba cool down for at least one hour and try charging again
7 Blinks
Err7
Charging
Error 7
  • Roomba’s battery is not cooling.
  • Let Roomba cool down for at least one hour and try charging again

iRobot Roomba 870 Replacement Parts

How to Diagnose and Repair a iRobot Roomba 870

This guide will help you identify and resolve issues with your iRobot Roomba 870 Robot Vacuum.

iRobot Roomba 870 Issues? Need Help?

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