iRobot R870020 Troubleshooting

If you are having problems with your iRobot R870020 Robot Vacuum, you are not alone. Many iRobot R870020 owners experience issues with their robot vacuum from time to time, and it can be frustrating to deal with these problems.

I have problems with my iRobot R870020

Reported iRobot R870020 Issues

The iRobot R870020 Runtime Errors

Error 1. Move Roomba to a new location then press CLEAN to restart

Cause Solution
  • Roomba is stuck with a wheel hanging down
  • Ensure Roomba’s wheels are firmly on the floor. Start Roomba in a new location.

Error 2. Open Roomba’s brush cage and clean brushes.

Cause Solution
  • Roomba’s main brushes cannot turn
  • Remove and clean Roomba’s brushes. See page 19

Error 5. Spin Roomba’s side wheels to clean.

Cause Solution
  • Roomba’s side wheel is stuck
  • Clean hair and debris from Roomba’s side wheels. Push them in and out and confirm that they both turn freely. Start Roomba in a new location

Error 6. Move Roomba to a new location then press CLEAN to restart

Cause Solution
  • Roomba’s cliff sensors are dirty or Roomba is stuck hanging over a cliff.
  • Wipe Roomba’s cliff sensors with a dry cloth. See page 20. Start Roomba in a new location

Error 7. Spin Roomba’s side wheels to clean

Cause Solution
  • Roomba’s side wheel is stuck
  • Clean Roomba’s side wheels of hair and debris. Push them in and out and confirm that they both turn freely. Start Roomba in a new location

Error 9. Tap Roomba’s bumper to clean

Cause Solution
  • Roomba’s bumper is compressed or the bumper sensor is dirty
  • Briskly tap Roomba’s bumper 10-20 times to dislodge any debris that may be trapped under the bumper.

Error 10. Spin Roomba’s side wheels to clean.

Cause Solution
  • Roomba’s side wheel is stuck or its bumper is not registering obstacles
  • If Roomba is circling in place, clean Roomba’s side wheels of hair and debris. Push them in and out and confirm that they both turn. If not circling in place, Roomba may be in an extremely large room. Use a Virtual Wall to create a smaller cleaning area

Error 11. Roomba’s  has an internal error

Cause Solution
  • Internal error
  • Call iRobot Customer Service.

iRobot R870020 Robot Vacuum Problems

Below are common issues and solutions for the iRobot R870020:

The iRobot R870020 Problems While Charging

Roomba Blinks… Roomba Displays… Roomba Says… Cause Solution
1 time
.
Charging
Error 1

.

  • Roomba’s battery is not connected.
  • Confirm that Roomba’s battery pull-tab is removed. Remove the bottom cover of Roomba to remove and re-install Roomba’s battery. See page 27.
2 times
Err2
Charging
Error 1
  • Roomba has a charging error.
  • Let Roomba cool down for at least one hour and try charging again
3 times
Err3
Charging
Error 3
  • Roomba has a charging error.
  • Reset Roomba’s software (refer to tip below) and try charging again
5 times
Err5
Charging
Error 5
  • Roomba has a charging error.
  • Reset Roomba’s software (refer to tip below) and try charging again
6 times
Err6
Charging
Error 6
  • Roomba’s battery is too warm

    .

  • Let Roomba cool down for at least one hour and try charging again
7 times
Err7
Charging
Error 7
  • Roomba’s battery is not cooling.
  • Let Roomba cool down for at least one hour and try charging again

iRobot R870020 Replacement Parts

How to Diagnose and Repair a iRobot R870020

This guide will help you identify and resolve issues with your iRobot R870020 Robot Vacuum.

iRobot R870020 Issues? Need Help?

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