Eufy RoboVac X8 Hybrid Troubleshooting

E1

• Front bumper stuck

• If the front bumper is stuck, gently push the bumper in
  repeatedly to dislodge anything trapped inside. If there
  is nothing there, try moving the device to a new area
  and restart.

E2

• Wheel stuck. Check the wheel and move it to a new position

• The wheel may be stuck or trapped. Clear any obstacles
  in the surrounding area and check the wheel for any
  trapped dust. Move the device to a new position and
  try again

E3

•  Side brush stuck

• The side brush may be stuck. Please clean it and try again

E4

• Rolling brush stuck. Remove and clean the rolling brush

• Remove the rolling brush, roller joint, roller brush cover,
  and suction inlet to clean it. Once cleaned, place the
  items back into the device and try again

E5

• Device trapped. Clear the surrounding area

• The device is trapped. Clear any obstacles in the
  surrounding area and try again.

E6

• Device trapped. Reposition the device near the area where the problem occurred

• The device may be suspended in the air. Move it to a new
  position close to the original position and try again. If
  the device is still unable to start, clean the edge sensor
  and try again

E7

• Wheel suspended. Please move the device to a new position

• Wheels may be suspended in the air. Move the device to
  a flat surface and a new position close to the original
  position then try again

E8

• Low battery, shutting down the device. Please charge your device

• Low Battery; the system will shut down. Charge the device
  and try again.

E9

• Magnetic Boundary Strip detected. Move the device to a different area

• The device is too close to a strong magnetic field or strip.
  Move the device to a different area and try again

E12

• The right wall sensor needs cleaning

• Clean the right side wall sensor since it’s covered in dust

E13

• Device tilted. Please put the device on a flat surface to start

• The device may be tilted. Put the device on a flat surface

  and try again

E14

• Please insert the dust collector and filter

• Put the dust collector and filter back in and confirm

  that they are in place. Then restart the device.

E17

• Virtual Boundary detected. Move the device to a different area

• The device is too close to the virtual boundary. Move the

  device to a new position and try again

E18

• Laser cover may be stuck

• The pressure sensor for the laser cover is stuck. Move the

  device to a new position and try again

E19

• The laser sensor may be stuck

• The laser ranging sensor is covered in dust. Clean it and try again

E20

• The laser sensor may be blocked

E21

• Charging Base is blocked by surrounding obstacles

• The charging base is blocked by obstacles, clear any

  obstacles around the charging base and try again

Error S1

• Battery Error. Refer to Owner’s Manual or App for help

Error S2

• Wheel Module Error. Refer to Owner’s Manual or App for help

• Check whether the wheels are stuck or dust is trapped inside before restarting the device.
• If the issue persists, contact customer support for help.

Error S4

• Suction Fan Error. Refer to Owner’s Manual or App for help

Error S5

• Rolling Brush Error. Refer to Owner’s Manual or App for help