Eufy RoboVac G30 Verge Troubleshooting

If you are having problems with your Eufy RoboVac G30 Verge Robot Vacuum, you are not alone. Many Eufy RoboVac G30 Verge owners experience issues with their robot vacuum from time to time, and it can be frustrating to deal with these problems.

I have problems with my Eufy RoboVac G30 Verge

Reported Eufy RoboVac G30 Verge Issues

RoboVac cannot be activated.

  • Make sure the main power switch is in the ON position.
  • Make sure the battery is fully charged.
  • If you still have trouble, turn off the main power switch and then turn it back on.

RoboVac stops working suddenly.

  • Check if RoboVac is trapped or stuck on an obstacle.
  • Check if the battery level is too low.
  • If you still have trouble, turn off the main power switch,  wait for 2 seconds, and then turn it back on

You cannot schedule cleanings.

  • Make sure the main power switch is turned on.
  • Make sure the scheduled time has been set correctly.
  • Check if RoboVac’s power is too low to start cleaning.
  • Cleaning schedules are erased when RoboVac is powered off or when reset to factory default settings. If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app

Suction power is weak.

  • Check if any obstructions are blocking the suction inlet.
  • Empty the dust collector.
  • Check if the filter is wet due to water or other liquid on the floor. Air-dry the filter completely before use.

RoboVac cannot be charged.

  • Check if the indicator on the Charging Base lights up. If not, contact the Eufy service center to repair or replace the Charging Base or power adapter.
  • Dust off the charging contact pins with a dry cloth.
  • Check if you can hear the “Charging” voice prompt when RoboVac is docked onto the Charging Base. If not, contact the Eufy service center to repair or replace the Charging Base

RoboVac cannot return to the Charging Base.

  • Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base.
  • When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back.
  • Clean the charging contact pins

RoboVac’s movements or travel paths are abnormal.

  • Clean the sensors carefully with a dry cloth.
  • Restart RoboVac by turning the power switch off and on

RoboVac’s cleaning time becomes shorter or less than 100 minutes.

  • Make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning.
  • The cleaning time will be affected by the suction mode  and floors/carpets to be cleaned:
    • Standard suction mode (on hardwood floors): approx.  100 minutes of cleaning
    • Turbo suction mode (on medium-pile carpets): approx.  60 minutes of cleaning
    • Max suction mode (on medium-pile carpets): approx. 40 minutes of cleaning
  • If your cleaning time is much less than the time mentioned above, contact Eufy customer service for help.

RoboVac cannot connect to a Wi-Fi network.

  • Make sure you entered the Wi-Fi password correctly.
  • Make sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength.
  • Make sure your Wi-Fi router supports the 2.4GHz and  802.11b/g/n bands; the 5GHz band is not supported. For details, refer to theTroubleshooting > Wi-Fi connection section in this manual.

You cannot control RoboVac with Amazon Alexa.

  • Check if there are any Internet connection problems.
  • Check whether you have installed the Amazon Alexa app onto your smart device and enabled the “EufyHome RoboVac” Skill in the Amazon Alexa app. For details, refer to the Smart Integrations page in the EufyHome App.
  • Make sure you have a EufyHome account and have connected to RoboVac.
  • Make sure you are using the correct Alexa voice commands.

You cannot control RoboVac with Google Assistant.

  • Check if there are any Internet connection problems.
  • Check if you have installed the Google Home app onto your smart device and initiated the “EufyHome” action in the Google Home app. For details, refer to the “Smart Integrations” page in the EufyHome App.
  • Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake words “OK Google”.
  • Repeat your question. Speak clearly to the Google Assistant.

Eufy RoboVac G30 Verge Robot Vacuum Problems

Below are common issues and solutions for the Eufy RoboVac G30 Verge:

The Eufy RoboVac G30 Verge Errors Codes

Error Code Cause Solution

E1

  • Front bumper stuck
  • The front bumper is stuck. Tap it repeatedly to remove any dust; if not, then move the device to a new position and try again.

E2

  • Wheel stuck. Check the wheel and move it to a new position
  • The wheel may be stuck or trapped. Clear any obstacles in the surrounding area and check the wheel for any trapped dust. Move the device to a new position and try again

E4

  • Rolling brush stuck. Remove and clean the rolling brush
  • Remove the rolling brush, roller joint, roller brush cover, and suction inlet to clean it. Once cleaned, place the items back into the device and try again

E5

  • Device trapped. Clear the surrounding area
  • The device is trapped. Clear any obstacles in the surrounding area and try again

E6

  • Device trapped. Place the device near the position where the problem occurred
  • The device may be suspended in the air. Move it to a new position close to the original position and try again. If the device is still unable to start, clean the edge sensor and try again.

E7

  • Wheel suspended. Please move the device to a new position
  • Wheels may be suspended in the air. Move the device to a flat surface and a new position close to the original position then try again

E8

  • Low battery, shutting down the device. Please charge your device
  • Low Battery; the system will shut down. Charge the device
    and try again.

E9

  • Magnetic Boundary Low Battery Strip detected. Move the device to a different area
  • The device is too close to a strong magnetic field or strip. Move the device to a different area Move the device to a different area and try again

E21

  • Charging Base is blocked by surrounding obstacles
  • The charging base is blocked by obstacles, clear any
    obstacles around the charging base and try again

Error S1

  • Battery Error. Refer to Owner’s Manual or App for help
  • Open the battery compartment check whether the battery is connected and restart the device
  • Battery Temperature may be too high or low; wait until the battery falls to normal temperatures before usage (0 ° ~ 40 ° C/C 32 ° F to 104 ° F)
  • If the issue persists, contact customer support for help

Error S2

  • Wheel Module Error. Refer to Owner’s Manual or App for help
  • Check whether the wheels are stuck or dust is trapped inside before restarting the device
  • If the issue persists, contact customer support for help

Error S3

  • Side Brush Error. Refer to Owner’s Manual or App for help
  • Check whether the side brush is stuck in an unknown object before restarting the device
  • If the issue persists, contact customer support for help

Error S4

  • Suction Fan Error. Refer to Owner’s Manual or App for help
  • Check whether the fan blades are stuck in an unknown object before restarting the device
  • Clean the dust collector and filter before restarting the device
  • If the issue persists, contact customer support for help

Error S5

  • Rolling Brush Error. Refer to Owner’s Manual or App for help
  • Remove and clean the roller brush, roller brush connection, roller brush cover, and suction inlet before restarting the device
  • If the issue persists, contact customer support for help

Error S8

  • Path Tracking Sensor Error. Refer to Owner’s Manual or App for help
  • Check and clean the path-tracking sensor for unknown objects before restarting the device
  • If the issue persists, contact customer support for help

The Eufy RoboVac G30 Verge Wifi Status

Wifi Status Light Cause Solution

Solid blue

  • RoboVac has connected to your router, but cannot access the Internet
  •  Check if your router is connected to the Internet.
  • Check with your Internet provider to see if there is any Internet connection problem

Rapidly flashing
blue

  • RoboVac cannot connect to your wireless router
  • Check if you have modified your network name and password.
  • Reset the Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Reset the Wi-Fi connection” section in this manual.

Slowly flashing
blue

  • The Wi-Fi connection is reset or has not been set up before
  • Set up a Wi-Fi connection with RoboVac. Refer to this manual’s “Use Your RoboVac with the EufyHome App” section.
  • Reset the Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Reset the Wi-Fi connection” section in this manual

Off

  • RoboVac is turned off.
  • RoboVac’s power level is low.
  • RoboVac is in Sleep mode.
  •  Charge RoboVac by attaching it to the Charging Base. Make sure the main power switch on the bottom of RoboVac is turned on

Eufy RoboVac G30 Verge Replacement Parts

How to Diagnose and Repair a Eufy RoboVac G30 Verge

This guide will help you identify and resolve issues with your Eufy RoboVac G30 Verge Robot Vacuum.

Eufy RoboVac G30 Verge Robot Vacuum Troubleshooting

Share your Eufy RoboVac G30 Verge Robot Vacuum Problems, issues , tips, ideas, and frustrations with other owners.

  1. Hi, My Eufy G30 Verge is not picking up anything. I just changed the roller and filter, so I know that isn’t the issue. Also it is making a grumbling noise (which prompted me to replace the roller).

    Reply
  2. My Eugy Robo G30 is still saying wheel
    Suspended after moving to different area .
    What should I do now?

    Reply
  3. After months of me bragging on this “find” that performs better than a rumba, my eufy refuses to connect with my internet and, when manually started, does an inferior job leaving grit and debris in swaths. I am offered a “eufy network” noted as “not secure” . No way.

    Reply
  4. We set up the robot, charged it and still keep getting the S1 response. I’ve charged the unit over night but it still gives the S1. We made sure the battery was plugged in and pushed the factory reset button. S1 is all we get. Also, It will not connect with my internet connection.

    Reply

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