Eufy RoboVac G30 Verge Troubleshooting

If you are having problems with your Eufy RoboVac G30 Verge Robot Vacuum, you are not alone. Many Eufy RoboVac G30 Verge owners experience issues with their robot vacuum from time to time, and it can be frustrating to deal with these problems.

I have problems with my Eufy RoboVac G30 Verge

Eufy RoboVac G30 Verge Robot Vacuum Problems

The Eufy RoboVac G30 Verge Errors Codes

Error Code Cause Solution

E1

  • Front bumper stuck
  • The front bumper is stuck. Tap it repeatedly to remove any dust; if not, then move the device to a new position and try again.

E2

  • Wheel stuck. Check the wheel and move it to a new position
  • The wheel may be stuck or trapped. Clear any obstacles in the surrounding area and check the wheel for any trapped dust. Move the device to a new position and try again

E4

  • Rolling brush stuck. Remove and clean the rolling brush
  • Remove the rolling brush, roller joint, roller brush cover, and suction inlet to clean it. Once cleaned, place the items back into the device and try again

E5

  • Device trapped. Clear the surrounding area
  • The device is trapped. Clear any obstacles in the surrounding area and try again

E6

  • Device trapped. Place the device near the position where the problem occurred
  • The device may be suspended in the air. Move it to a new position close to the original position and try again. If the device is still unable to start, clean the edge sensor and try again.

E7

  • Wheel suspended. Please move the device to a new position
  • Wheels may be suspended in the air. Move the device to a flat surface and a new position close to the original position then try again

E8

  • Low battery, shutting down the device. Please charge your device
  • Low Battery; the system will shut down. Charge the device
    and try again.

E9

  • Magnetic Boundary Low Battery Strip detected. Move the device to a different area
  • The device is too close to a strong magnetic field or strip. Move the device to a different area Move the device to a different area and try again

E21

  • Charging Base is blocked by surrounding obstacles
  • The charging base is blocked by obstacles, clear any
    obstacles around the charging base and try again

Error S1

  • Battery Error. Refer to Owner’s Manual or App for help
  • Open the battery compartment check whether the battery is connected and restart the device
  • Battery Temperature may be too high or low; wait until the battery falls to normal temperatures before usage (0 ° ~ 40 ° C/C 32 ° F to 104 ° F)
  • If the issue persists, contact customer support for help

Error S2

  • Wheel Module Error. Refer to Owner’s Manual or App for help
  • Check whether the wheels are stuck or dust is trapped inside before restarting the device
  • If the issue persists, contact customer support for help

Error S3

  • Side Brush Error. Refer to Owner’s Manual or App for help
  • Check whether the side brush is stuck in an unknown object before restarting the device
  • If the issue persists, contact customer support for help

Error S4

  • Suction Fan Error. Refer to Owner’s Manual or App for help
  • Check whether the fan blades are stuck in an unknown object before restarting the device
  • Clean the dust collector and filter before restarting the device
  • If the issue persists, contact customer support for help

Error S5

  • Rolling Brush Error. Refer to Owner’s Manual or App for help
  • Remove and clean the roller brush, roller brush connection, roller brush cover, and suction inlet before restarting the device
  • If the issue persists, contact customer support for help

Error S8

  • Path Tracking Sensor Error. Refer to Owner’s Manual or App for help
  • Check and clean the path-tracking sensor for unknown objects before restarting the device
  • If the issue persists, contact customer support for help

The Eufy RoboVac G30 Verge Wifi Status

Wifi Status Light Cause Solution

Solid blue

  • RoboVac has connected to your router, but cannot access the Internet
  •  Check if your router is connected to the Internet.
  • Check with your Internet provider to see if there is any Internet connection problem

Rapidly flashing
blue

  • RoboVac cannot connect to your wireless router
  • Check if you have modified your network name and password.
  • Reset the Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Reset the Wi-Fi connection” section in this manual.

Slowly flashing
blue

  • The Wi-Fi connection is reset or has not been set up before
  • Set up a Wi-Fi connection with RoboVac. Refer to this manual’s “Use Your RoboVac with the EufyHome App” section.
  • Reset the Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Reset the Wi-Fi connection” section in this manual

Off

  • RoboVac is turned off.
  • RoboVac’s power level is low.
  • RoboVac is in Sleep mode.
  •  Charge RoboVac by attaching it to the Charging Base. Make sure the main power switch on the bottom of RoboVac is turned on

Eufy RoboVac G30 Verge Replacement Parts

Troubleshooting a Eufy RoboVac G30 Verge Robot Vacuum

Share your Eufy RoboVac G30 Verge Robot Vacuum Problems, issues , tips, ideas, and frustrations with other owners.

  1. Hi, My Eufy G30 Verge is not picking up anything. I just changed the roller and filter, so I know that isn’t the issue. Also it is making a grumbling noise (which prompted me to replace the roller).

    Reply
  2. My Eugy Robo G30 is still saying wheel
    Suspended after moving to different area .
    What should I do now?

    Reply
  3. After months of me bragging on this “find” that performs better than a rumba, my eufy refuses to connect with my internet and, when manually started, does an inferior job leaving grit and debris in swaths. I am offered a “eufy network” noted as “not secure” . No way.

    Reply
  4. We set up the robot, charged it and still keep getting the S1 response. I’ve charged the unit over night but it still gives the S1. We made sure the battery was plugged in and pushed the factory reset button. S1 is all we get. Also, It will not connect with my internet connection.

    Reply

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