Eufy RoboVac G30 Edge Troubleshooting

If you are having problems with your Eufy RoboVac G30 Edge Robot Vacuum, you are not alone. Many Eufy RoboVac G30 Edge owners experience issues with their robot vacuum from time to time, and it can be frustrating to deal with these problems.

I have problems with my Eufy RoboVac G30 Edge

Reported Eufy RoboVac G30 Edge Issues

RoboVac cannot be activated.

  • Make sure the main power switch is in the ON position.
  • Make sure the battery is fully charged.
  • Replace the batteries (2 AAA) in the remote control.
  • Make sure the remote control is within range (16 ft/5 m) of  RoboVac.
  • If you still have trouble, turn off the main power switch and  then turn it back on

The remote control does not work.

  • Replace the batteries in the remote control.
  • Make sure RoboVac is turned on and fully charged

RoboVac stops working suddenly.

  • Check if RoboVac is trapped or stuck on an obstacle.
  • Check if the battery level is too low.
  • If you still have trouble, turn off the main power switch, wait  for 2 seconds, and then turn it back on

You cannot schedule cleanings.

  • Make sure the main power switch on the bottom of RoboVac is turned on.
  • You can set the time of day and scheduled cleaning time via the EufyHome app.
  • Make sure the scheduled time has been set correctly.
  • Check if RoboVac’s power is too low to start cleaning.
  • Cleaning schedules are erased when RoboVac is powered off. If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app.

Suction power is weak.

  • Check if any obstructions are blocking the suction inlet.
  • Empty the dust collector.
  • Clean the filters with a vacuum cleaner or a cleaning brush.
  • Check if the filters are wet due to water or other liquid on the floor. Air-dry the filters completely before use

RoboVac produces loud or sharp noises.

  • It is a normal phenomenon that RoboVac produces certain sounds during cleaning. Arrange your cleaning time properly to avoid being interrupted by the sound.
  • If a sharp noise is heard, check if the rolling brush is intertwined with any object. Remove the objects twisted around the rolling brush.
  • Check if the side brush is intertwined with any objects. Remove the objects twisted around the side brush.
  • If you still have trouble, contact support@eufylife.com for help.

RoboVac cannot be charged.

  • Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base.
  • Dust off the charging contact pins with a dry cloth.
  • Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.

RoboVac cannot return to the Charging Base.

  • Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base.
  • When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back.
  • Clean the charging contact pins

The rolling brush does not rotate.

  • Clean the rolling brush.
  • Check if the rolling brush and brush guard have been installed properly

RoboVac’s movements or travel paths are abnormal.

  • Clean the sensors carefully with a dry cloth.
  • Restart RoboVac by turning the power switch off and on.

RoboVac’s cleaning time becomes shorter or less than 100 minutes.

Make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning. The cleaning time will be affected by the suction mode and floors/ carpets to be cleaned:
    • Standard suction mode (on hardwood floors): approx. 100 minutes of cleaning
    • BoostIQ™ mode (on carpeting): approx. 60 minutes of cleaning
    • Max suction mode (on medium-pile carpets): approx. 40 minutes of cleaning
  • If your cleaning time is much less than the time mentioned above, contact eufy customer service for help.

RoboVac cannot connect to a Wi-Fi network.

  • Make sure your Wi-Fi router supports the 2.4GHz and  802.11b/g/n bands; the 5GHz band is not supported. For details, refer to the “Troubleshooting > Wi-Fi connectionsection in this manual

You cannot control RoboVac with Amazon Alexa.

  • Check if there are any Internet connection problems.
  • Check whether you have installed the Amazon Alexa app onto your smart device and enabled the “EufyHome – RoboVac” Skill in the Amazon Alexa app. For details, refer to the “Use Your RoboVac with Amazon Alexa / the Google Assistant” section in this manual.
  • Make sure you have a EufyHome account.
  • Make sure you are using the correct Alexa voice commands.
  • The “EufyHome – RoboVac” Skill for Alexa is currently only available in English

You cannot control RoboVac with the Google Assistant.

  • Check if there are any Internet connection problems.
  • Check if you have installed the Google Home app onto your smart device and initiated the “EufyHome” action in the Google Home app. For details, refer to the “Use Your RoboVac with Amazon Alexa / the Google Assistant” section in this manual.
  • Check if you are using the proper commands when talking to the Google Assistant. When making your request, first says the wake words “OK Google”.
  • Repeat your question. Speak clearly to the Google Assistant

Eufy RoboVac G30 Edge Robot Vacuum Problems

Below are common issues and solutions for the Eufy RoboVac G30 Edge:

The Eufy RoboVac G30 Edge Errors Codes

Error Code Cause Solution

E1

  • Front bumper stuck
  • The front bumper is stuck. Tap it repeatedly to remove any dust; if not, then move the device to a new position and try again.

E2

  • Wheel stuck. Check the wheel and move it to a new position
  • The wheel may be stuck or trapped. Clear any obstacles in the surrounding area and check the wheel for any trapped dust. Move the device to a new position and try again

E4

  • Rolling brush stuck. Remove and clean the rolling brush
  • Remove the rolling brush, roller joint, roller brush cover, and suction inlet to clean it. Once cleaned, place the items back into the device and try again

E5

  • Device trapped. Clear the surrounding area
  • The device is trapped. Clear any obstacles in the surrounding area and try again

E6

  • Device trapped. Place the device near the position where the problem occurred
  • The device may be suspended in the air. Move it to a new position close to the original position and try again. If the device is still unable to start, clean the edge sensor and try again.

E7

  • Wheel suspended. Please move the device to a new position
  • Wheels may be suspended in the air. Move the device to a flat surface and a new position close to the original position then try again

E8

  • Low battery, shutting down the device. Please charge your device
  • Low Battery; the system will shut down. Charge the device
    and try again.

E9

  • Magnetic Boundary Low Battery Strip detected. Move the device to a different area
  • The device is too close to a strong magnetic field or strip. Move the device to a different area Move the device to a different area and try again

E21

  • Charging Base is blocked by surrounding obstacles
  • The charging base is blocked by obstacles, clear any
    obstacles around the charging base and try again

Error S1

  • Battery Error. Refer to Owner’s Manual or App for help
  • Open the battery compartment check whether the battery is connected and restart the device
  • Battery Temperature may be too high or low; wait until the battery falls to normal temperatures before usage (0 ° ~ 40 ° C/C 32 ° F to 104 ° F)
  • If the issue persists, contact customer support for help

Error S2

  • Wheel Module Error. Refer to Owner’s Manual or App for help
  • Check whether the wheels are stuck or dust is trapped inside before restarting the device
  • If the issue persists, contact customer support for help

Error S3

  • Side Brush Error. Refer to Owner’s Manual or App for help
  • Check whether the side brush is stuck in an unknown object before restarting the device
  • If the issue persists, contact customer support for help

Error S4

  • Suction Fan Error. Refer to Owner’s Manual or App for help
  • Check whether the fan blades are stuck in an unknown object before restarting the device
  • Clean the dust collector and filter before restarting the device
  • If the issue persists, contact customer support for help

Error S5

  • Rolling Brush Error. Refer to Owner’s Manual or App for help
  • Remove and clean the roller brush, roller brush connection, roller brush cover, and suction inlet before restarting the device
  • If the issue persists, contact customer support for help

Error S8

  • Path Tracking Sensor Error. Refer to Owner’s Manual or App for help
  • Check and clean the path-tracking sensor for unknown objects before restarting the device
  • If the issue persists, contact customer support for help

The Eufy RoboVac G30 Edge Wifi Status

Wifi Status Light Cause Solution

Solid blue

  • RoboVac has connected to your router, but cannot access the Internet
  •  Check if your router is connected to the Internet.
  • Check with your Internet provider to see if there is any Internet connection problem

Rapidly flashing
blue

  • RoboVac cannot connect to your wireless router
  • Check if you have modified your network name and password.
  • Reset the Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Reset the Wi-Fi connection” section in this manual.

Slowly flashing
blue

  • The Wi-Fi connection is reset or has not been set up before
  • Set up a Wi-Fi connection with RoboVac. Refer to this manual’s “Use Your RoboVac with the EufyHome App” section.
  • Reset the Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Reset the Wi-Fi connection” section in this manual

Off

  • RoboVac is turned off.
  • RoboVac’s power level is low.
  • RoboVac is in Sleep mode.
  •  Charge RoboVac by attaching it to the Charging Base. Make sure the main power switch on the bottom of RoboVac is turned on

Eufy RoboVac G30 Edge Replacement Parts

How to Diagnose and Repair a Eufy RoboVac G30 Edge

This guide will help you identify and resolve issues with your Eufy RoboVac G30 Edge Robot Vacuum.

Eufy RoboVac G30 Edge Issues? Need Help?

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