Eufy RoboVac 15C Troubleshooting

If you are having problems with your Eufy RoboVac 15C Robot Vacuum, you are not alone. Many Eufy RoboVac 15C owners experience issues with their robot vacuum from time to time, and it can be frustrating to deal with these problems.

I have problems with my Eufy RoboVac 15C

Reported Eufy RoboVac 15C Issues

RoboVac cannot be activated.

  • Make sure the main power switch is in the ON position.
  • Make sure the battery is fully charged.
  • Replace the batteries (2 AAA) in the remote control.
  • Make sure the remote control is within range (16 ft/5 m) of  RoboVac.
  • If you still have trouble, turn o the main power switch and  then turn it back on

The remote control does not work.

  • Replace the batteries in the remote control.
  • Make sure RoboVac is turned on and fully charged

RoboVac stops working suddenly.

  • Check if RoboVac is trapped or stuck on an obstacle.
  • Check if the battery level is too low.
  • If you still have trouble, turn off the main power switch, wait  for 2 seconds, and then turn it back on

You cannot schedule cleanings.

  • Make sure the main power switch on the bottom of RoboVac is turned on.
  • You can set the time of day and scheduled cleaning time via the EufyHome app.
  • Make sure the scheduled time has been set correctly.
  • Check if RoboVac’s power is too low to start cleaning.
  • Cleaning schedules are erased when RoboVac is powered off. If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app.

Suction power is weak.

  • Check if any obstructions are blocking the suction inlet.
  • Empty the dust collector.
  • Clean the filters with a vacuum cleaner or a cleaning brush.
  • Check if the filters are wet due to water or other liquid on the floor. Air-dry the filters completely before use

RoboVac cannot be charged.

  • Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base.
  • Dust off the charging contact pins with a dry cloth.
  • Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.

RoboVac cannot return to the Charging Base.

  • Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base.
  • When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back.
  • Clean the charging contact pins

The rolling brush does not rotate.

  • Clean the rolling brush.
  • Check if the rolling brush and brush guard have been installed properly

RoboVac’s movements or travel paths are abnormal.

  • Clean the sensors carefully with a dry cloth.
  • Restart RoboVac by turning the power switch off and on.

RoboVac cannot connect to a Wi-Fi network.

  • Make sure your Wi-Fi router supports the 2.4GHz and  802.11b/g/n bands; the 5GHz band is not supported. For details, refer to the “Troubleshooting > Wi-Fi connectionsection in this manual

You cannot control RoboVac with Amazon Alexa.

  • Check if there are any Internet connection problems.
  • Check whether you have installed the Amazon Alexa app onto your smart device and enabled the “EufyHome – RoboVac” Skill in the Amazon Alexa app. For details, refer to the “Use Your RoboVac with Amazon Alexa / the Google Assistant” section in this manual.
  • Make sure you have a EufyHome account.
  • Make sure you are using the correct Alexa voice-commands.
  • The “EufyHome – RoboVac” Skill for Alexa is currently only available in English

You cannot control RoboVac with the Google Assistant.

  • Check if there are any Internet connection problems.
  • Check if you have installed the Google Home app onto your smart device and initiated the “EufyHome” action in the Google Home app. For details, refer to the “Use Your RoboVac with Amazon Alexa / the Google Assistant” section in this manual.
  • Check if you are using the proper commands when talking to the Google Assistant. When making your request, first says the wake words “OK Google”.
  • Repeat your question. Speak clearly to the Google Assistant

Eufy RoboVac 15C Robot Vacuum Problems

Below are common issues and solutions for the Eufy RoboVac 15C:

The Eufy RoboVac 15C Flashing red indicator light

Error Tone Cause Solution

One beep

  • RoboVac is stuck and one of the wheels is not making contact with the floor (hanging in mid-air).
  • RoboVac may be in an extremely large room and the bumper is not registering obstacles.
  • Restart cleaning in a new location

Two beeps

  • RoboVac’s bumper is stuck
  • Tap RoboVac’s bumper several times to dislodge any debris that may be trapped underneath.

Three beeps

  • RoboVac’s drop sensors are dirty.
  • RoboVac is stuck on the ledge of a staircase and cannot reverse
  • Clean the drop sensors gently with a dry cloth.
  • Place RoboVac in a new location.
  • Use a physical barrier to block off the problem area.

Four beeps

  • RoboVac’s power level is too low
  • Manually charge RoboVac for at least 5 hours

The Eufy RoboVac 15C Solid red indicator light

Error Tone Cause Solution

One beep

  • RoboVac’s left/right wheel is stuck
  • Turn off RoboVac and remove any hair or debris from the left/right wheel

Two beeps

  • RoboVac’s side brush is stuck.
  • Turn off RoboVac and remove any hair or debris from the side brush

Three beeps

  • RoboVac’s suction fan is stuck.
  • Turn off RoboVac, then remove and empty the dust collector.
  • Make sure the suction inlet is not blocked by any hair or debris.

Four beeps

  • RoboVac’s rolling brush is stuck.
  • Turn off RoboVac and remove any hair or debris from the rolling brush

Eufy RoboVac 15C Replacement Parts

How to Diagnose and Repair a Eufy RoboVac 15C

This guide will help you identify and resolve issues with your Eufy RoboVac 15C Robot Vacuum.

Eufy RoboVac 15C Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Eufy RoboVac 15C with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their robot vacuum and avoid common issues.

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