Eufy RoboVac 11S Troubleshooting

If you are having problems with your Eufy RoboVac 11S Robot Vacuum, you are not alone. Many Eufy RoboVac 11S owners experience issues with their robot vacuum from time to time, and it can be frustrating to deal with these problems.

I have problems with my Eufy RoboVac 11S

Eufy RoboVac 11S Robot Vacuum Problems

The Eufy RoboVac 11S Flashing red indicator light

Error Tone Cause Solution

One beep

  • RoboVac is stuck and one of the wheels is not making contact with the floor (hanging in mid-air).
  • RoboVac may be in an extremely large room and the bumper is not registering obstacles.
  • Restart cleaning in a new location

Two beeps

  • RoboVac’s bumper is stuck
  • Tap RoboVac’s bumper several times to dislodge any debris that may be trapped underneath.

Three beeps

  • RoboVac can get stuck in the
    following scenarios:

    • When RoboVac does not have
      enough power to reverse when
      on the edge of a staircase that is
      covered by a rug.
    • When RoboVac tries to reverse due to exposure to strong sunshine, but cannot reverse due to physical barriers in the way.
    • When RoboVac reverses due to exposure to strong sunshine but continues to be exposed to strong sunshine after reversing for 3 seconds.
  • Restart cleaning in a new location.
  • Use a physical barrier to block off the problem area.

Four beeps

  • RoboVac’s power level is too low
  • Manually charge RoboVac for at least 5 hours

The Eufy RoboVac 11S Solid red indicator light

Error Tone Cause Solution

One beep

  • RoboVac’s left/right wheel is stuck
  • Turn off RoboVac and remove any hair or debris from the left/right wheel

Two beeps

  • RoboVac’s side brush is stuck.
  • Turn off RoboVac and remove any hair or debris from the side brush

Three beeps

  • RoboVac’s suction fan is stuck.
  • Turn off RoboVac, then remove and empty the dust collector.
  • Make sure the suction inlet is not blocked by any hair or debris.

Four beeps

  • RoboVac’s rolling brush is stuck.
  • Turn off RoboVac and remove any hair or debris from the rolling brush

The Eufy RoboVac 11S Wifi Status

Wifi Status Light Cause Solution

Solid blue

  • RoboVac has connected to your router, but cannot access the Internet
  •  Check if your router is connected to the Internet.
  • Check with your Internet provider to see if there is any Internet connection problem

Rapidly flashing
blue

  • RoboVac cannot connect to your wireless router
  • Check if you have modified your network name and password.
  • Reset the Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Reset the Wi-Fi connection” section in this manual.

Slowly flashing
blue

  • The Wi-Fi connection is reset or has not been set up before
  • Set up a Wi-Fi connection with RoboVac. Refer to this manual’s “Use Your RoboVac with the EufyHome App” section.
  • Reset the Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Reset the Wi-Fi connection” section in this manual

Off

  • RoboVac is turned off.
  • RoboVac’s power level is low.
  • RoboVac is in Sleep mode.
  •  Charge RoboVac by attaching it to the Charging Base. Make sure the main power switch on the bottom of RoboVac is turned on

Eufy RoboVac 11S Replacement Parts

Troubleshooting a Eufy RoboVac 11S Robot Vacuum

Share your Eufy RoboVac 11S Robot Vacuum Problems, issues , tips, ideas, and frustrations with other owners.

  1. Hello, I loved my Eufy, and it was a HUGE help to us. Lately it can’t seem to run for more than a short time without dying. I’ve cleaned it thoroughly and replaced the brush. I let it charge for days and it still can’t seem to run a cycle. Do you have any suggestions? I miss my helper!! Thanks.

    6
    Reply
    • My eufy will only run for a few seconds then shut off. Has new battery all brushes clean .one side brush is missing could this be the problem .pe

      Reply
  2. Wifi light is off, Eufy has been on the charging base for days. Blue light is on, indicating it’s fully charged, but when you press it, the Eufy doesn’t move. I’ve powered it off and on, but no change, I’ve changed the batteries in the remote, cleaned it out, taken it on and put it back on, nothing. Help!

    1
    Reply
    • Robotvac shows a red solid light when charging and unit does not work

      0
      Reply
  3. I’ve had the robovac 11s in the box for a couple of years. Our old robot vacuum bit the dust so we unpacked and put on the charger. It will not charge, we get the blue circle, orange circle for 30 blinks then it goes to red circle and stays there. Never been used so the troubleshooting is not helping. Any ideas? Thanks in advance!!

    1
    Reply
  4. when i push start it will go about an inch then stop . 3 beeps.

    3
    Reply
  5. I have not used this in a bit but when I try to charge it, I get a solid red light and it beeps 5 times…twice.

    1
    Reply
    • Mine is doing the same thing but I have been using it every day. The troubleshooting guide doesn’t say anything about 5 beeps. Help!

      1
      Reply
    • Have an 11S, will not charge, continues to show solid red indicator light. Are rechargeable batteries available?

      1
      Reply
  6. My eufy Robo Vac 11S keeps on shutting off when it starts cleaning the house floor.
    How can I troubleshoot my eufy Robo Vac 11S?

    1
    Reply
  7. Will not run. Keep getting solid red light with 5 beeps

    1
    Reply
  8. My unit has been unplugged for some time and I’ve now plugged it back in and changed batteries in remote. A blue light came on vacuum and green light on base. After a minute, red light comes on with 2 beeps and it looks like it stops charging.

    Reply
  9. Bought a new battery and the base shows solid blue but when I go to use it it stops after 30 secs

    Reply
  10. My guy came with no manual plugged it in and it said check manual

    Reply
  11. Hi, just wondering if anybody has had a similar occurrence I love my little vacuum have had no problems in a year however I had a big Electrical storm last night that took my power out for a few seconds.

    Unfortunately, I can’t find my manual. And I’m not sure whether it needs to reconnect to the Internet somehow.

    It’s acting just crazy turns on won’t move, goes backwards. Peeps. Turns off.

    Anybody help help help please

    Reply

Eufy RoboVac 11S Issues? Need Help?

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