Home - Troubleshooting - Snow Blower - Eufy - Eufy RoboVac 11 Plus
Eufy RoboVac 11 Plus Troubleshooting
If you are having problems with your Eufy RoboVac 11 Plus Snow Blower, you are not alone. Many Eufy RoboVac 11 Plus owners experience issues with their snow blower from time to time, and it can be frustrating to deal with these problems.
I have problems with my Eufy RoboVac 11 Plus
Eufy RoboVac 11 Plus Snow Blower Problems
The Eufy RoboVac 11 Plus Flashing red indicator light
Error Tone
Cause
Solution
One beep
RoboVac is stuck and one of the wheels is not making contact with the floor (hanging in mid-air).
RoboVac may be in an extremely large room and the bumper is not registering obstacles.
Restart cleaning in a new location
Two beeps
RoboVac’s bumper is stuck
Tap RoboVac’s bumper several times to dislodge any debris that may be trapped underneath.
Three beeps
RoboVac’s drop sensors are dirty.
RoboVac is stuck on the ledge of a staircase and cannot reverse
Clean the drop sensors gently with a dry cloth.
Place RoboVac in a new location.
Use a physical barrier to block off the problem area.
Four beeps
RoboVac’s power level is too low
Manually charge RoboVac for at least 5 hours
The Eufy RoboVac 11 Plus Solid red indicator light
Error Tone
Cause
Solution
One beep
RoboVac’s left/right wheel is stuck
Turn off RoboVac and remove any hair or debris from the left/right wheel
Two beeps
RoboVac’s side brush is stuck.
Turn off RoboVac and remove any hair or debris from the side brush
Three beeps
RoboVac’s suction fan is stuck.
Turn off RoboVac, then remove and empty the dust collector.
Make sure the suction inlet is not blocked by any hair or debris.
Four beeps
RoboVac’s rolling brush is stuck.
Turn off RoboVac and remove any hair or debris from the rolling brush
The Eufy RoboVac 11 Plus Wifi Status
Wifi Status Light
Cause
Solution
Solid blue
RoboVac has connected to your router, but cannot access the Internet
Check if your router is connected to the Internet.
Check with your Internet provider to see if there is any Internet connection problem
Rapidly flashing
blue
RoboVac cannot connect to your wireless router
Check if you have modified your network name and password.
Reset the Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Reset the Wi-Fi connection ” section in this manual.
Slowly flashing
blue
The Wi-Fi connection is reset or has not been set up before
Set up a Wi-Fi connection with RoboVac. Refer to this manual’s “Use Your RoboVac with the EufyHome App” section.
Reset the Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Reset the Wi-Fi connection ” section in this manual
Off
RoboVac is turned off.
RoboVac’s power level is low.
RoboVac is in Sleep mode.
Charge RoboVac by attaching it to the Charging Base. Make sure the main power switch on the bottom of RoboVac is turned on
Eufy RoboVac 11 Plus Replacement Parts