Voice Prompt Error 1: Front bumper stuck.
-
The front bumper is stuck. Tap it repeatedly to remove any dust, or move the device to a new position and try again
Voice Prompt Error 2: Wheel stuck.
-
The wheel may be stuck or trapped. Clear any obstacles in the surrounding area and check the wheel for any trapped dust. Move the device to a new position and try again
Voice Prompt Error 3: Side brush stuck.
-
The side brush may be stuck. Clean it and try again.
Voice Prompt Error 4: Rolling brush stuck. Remove and clean the rolling brush.
-
Remove the rolling brush, roller joint, roller brush cover, and suction inlet to clean it. Once cleaned, place the items back into the device and try again
Voice Prompt Error 5: Device stuck or trapped.
-
The device is trapped. Clear any obstacles in the surrounding area and try again
Voice Prompt Error 6: Device trapped.
-
The device may be suspended in the air. Move it to a new position close to the original position and try again. If the device is still unable to start, clean the drop sensors and try again
Voice Prompt Error 8: Low battery. Shutting down.
-
Low battery. The system will shut down. Charge the device and try again
Voice Prompt Error 12: Right wall sensor needs cleaning.
-
After long-term use, there is dust or dirt on the sensor which affects data collection and needs to be cleaned
Voice Prompt Error 13: Device tilted. Please put the device on a flat surface to start
-
When the vacuum starts cleaning, it needs to start on an even surface. If the device is not leveled, this error will be reported. The machine needs to be placed on a flat surface
Voice Prompt Error 14: Please insert dust box and filter
-
The dust absorbed by the machine needs to be sucked into the dust box through the filter. If the dust box and the filter screen are loose and have poor contact or fall off, the machine will report this error. You can re-plug the dust box and make sure that it is firmly inserted.
Voice Prompt Error 17: Virtual Boundary detected. Move the device to a different area
-
If the machine is in a No-Go Zone and the user tries to start cleaning, this error will be reported. Device needs to be moved out of the No-Go Zone to start cleaning
Voice Prompt Error 18: Laser cover may be stuck
-
This error is reported when the radar shield is stuck and cannot operate normally. The reason why the radar shield is stuck can be checked and moved to a new location.
Voice Prompt Error 19: Laser sensor may be stuck
-
This error is reported if the radar cannot be rotated. Check whether there is a foreign matter under the lightning protection cover and remove it.
Voice Prompt Error 20: Laser sensor may be blocked
-
This error will be reported if there are obstacles around the radar that obstruct the data collected by the radar. You can check whether there is any abnormal blocking of radar light above the fuselage and remove it
Voice Prompt Error 22: The device is being picked up. Please put the machine back near the starting place
-
This error will be reported when the machine is picked up and the wheel is suspended when the cleaning action is performed. You can put the machine back near where it was picked up, and then perform the cleaning (if it is not in the area where it was picked up, the relocation will fail)
Voice Prompt Error S1: Battery error
- Open the battery compartment check whether the battery is connected and restart the device.
- Battery temperature may be too high or too low. Wait until the battery falls to normal temperatures before use (0 °C – 40 °C / 32 °F – 104 °F).
- If the issue persists, contact customer support for help
Voice Prompt Error S2: Wheel module error
-
Check whether the wheels are stuck or dust is trapped inside before restarting the device.
-
If the issue persists, contact customer support for help
Voice Prompt Error S3: Side brush error
-
Check whether the side brush is stuck in an unknown object before restarting the device.
-
If the issue persists, contact customer support for help
Voice Prompt Error S4: Suction fan error
- Check whether the fan blades are stuck in an unknown object before restarting the device.
- Clean the dust bin and filter before restarting the device.
- If the issue persists, contact customer support for help.
Voice Prompt Error S5: Rolling Brush Error. Refer to the Owner’s Manual or app for help.
- Remove and clean the roller brush, roller brush connection, roller brush cover, and suction inlet before restarting the device.
- If the issue persists, contact customer support for help
Voice Prompt Error S7: Laser Sensor Error. Refer to Owner’s Manual or App for help.
- This error is reported if the radar cannot collect data. You can use the hand to toggle the radar to observe whether it can rotate normally and whether the rotation resistance is very large; restart the sweeper to observe whether it can operate normally. If an error is still reported after the above two solutions are implemented, you can contact the after-sales service department for processing.
My Eufy doesn’t work with Alexa I link everything however when I say Alexa, Tell Robovac to Clean. Alexa replies that Robovac will begin cleaning and nothing happens.