Error Code |
Cause |
Solution |
E1
|
|
|
E2
|
|
|
E4
|
|
-
Remove the rolling brush, roller joint, roller brush cover, and suction inlet to clean it. Once cleaned, place the items back into the device and try again
|
E5
|
-
Device trapped. Clear the surrounding area
|
-
The device is trapped. Clear any obstacles in the surrounding area and try again
|
E6
|
|
|
E8
|
|
|
Error S1
|
-
Battery Error. Refer to Owner’s Manual or App for help
|
- Open the battery compartment check whether the battery is connected and restart the device
- Battery Temperature may be too high or low; wait until the battery falls to normal temperatures before usage (0 ° ~ 40 ° C/C 32 ° F to 104 ° F)
- If the issue persists, contact customer support for help
|
Error S2
|
-
Wheel Module Error. Refer to Owner’s Manual or App for help
|
- Check whether the wheels are stuck or dust is trapped inside before restarting the device
- If the issue persists, contact customer support for help
|
Error S3
|
-
Side Brush Error. Refer to Owner’s Manual or App for help
|
- Check whether the side brush is stuck in an unknown object before restarting the device
- If the issue persists, contact customer support for help
|
Error S4
|
-
Suction Fan Error. Refer to Owner’s Manual or App for help
|
-
Check whether the fan blades are stuck in an unknown object before restarting the device
-
Clean the dust collector and filter before restarting the device
-
If the issue persists, contact customer support for help
|
Error S5
|
-
Rolling Brush Error. Refer to Owner’s Manual or App for help
|
- Remove and clean the roller brush, roller brush connection, roller brush cover, and suction inlet before restarting the device
- If the issue persists, contact customer support for help
|
Mine is running, wheels turning, brushes turning and vacuum is working. But the unit wont move. It’s just sitting there in one spot. It also won’t turn off. I’ve pressed all the normal funstions and it’s just sits there running….